Distance and online learning Customer Management courses

...along with concepts such as conflict resolution and creating service commitments and standards. Aligning Performance to Key Indicators Customer Service Fundamentals... Learn about: Product Knowledge, Customer Service, Positive language...

...right time to refer an issue to your helpdesk management team. Packed with real-life examples and interactive activities, this course will give you... Learn about: Skills and Training, Team Training, IT Management...

...The principles of good customer service and how these translate to an electronic environment Benefits of Taking This Course If you work in a customer service... Learn about: Online Course, Electronic Service, Customer Service...

...professionalize all your customer service interactions You would have confidence in dealing with different customers You would be able to attract and retain... Learn about: Confidence Training, Sales Training, Customer Service...

...directly onto our online Student Pathway from where the tutor accesses your work to provide feedback and guidance. Our learning materials are set entirely... Learn about: Customer Care, Skills Communication, Management skills...

...study from home or at work at your own pace in your own time You can download printer friendly course material or save for viewing off line You will... Learn about: Team Training, Customer Service, Communication Training...

...Research Module 4: How to Plan for Service Excellence Where Do You Fit In? Understanding the Situation Deciding on Standards Benchmarking Aims and Objectives... Learn about: Financial Training, Customer Care, Customer Service...

...Critical Elements of Customer Service Module 01: What is Customer Service? Module 02: Q&A Module 03: Setting Goals Module 04: The Critical Elements... Learn about: Communication Training, Setting Goals, Customer Service...

...eduCBA sends the redemption coupon along with the registration link. Step 2 - Student will register with his register email id and coupon Step... Learn about: Business Management & Marketing, Social Media, Customer Service...

...takes you to complete this course depends on how much time you can invest each week, so if you spend more than 12 hours per week on the course you will finish sooner... Learn about: Customer Service, Skills and Training, Team Training...

...• Business and Administration • Retail • Food Outlet • Marketing This qualification aims to provide you with the skills and knowledge required to successfully... Learn about: Customer Service, Employer organisations, Understand customers...

...It is strongly recommended that, if you are a manager, you complete this course first before undertaking the Managing Stress one.If you are not a manager... Learn about: Team Training...

...This online course focuses on positive negotiation. Why? Well, we have all heard of the 'Win-Win Idea': the challenge is achieving the desired win-win outcome...

...(however you have unlimited time to complete this course). The length of time it takes you to complete this course depends on how much time you can invest each... Learn about: Quality Training, Team Training, Communication Training...

...This comprehensive Customer Care course will give you all the necessary skills and a valuable insight into customer service to boost your career in this field and possibilities... Learn about: QUALITY LICENCE SCHEME, Customer Service, Personal Development...

...The realization of the cultural event; Chapter 5. The evaluation of the cultural event... Learn about: Service Management...

...The Customer Care Certificate will give you all of the information you require to effectively deal with customers in any situation. This is a comprehensive... Learn about: CPD Accredited Online Course, CPD Short course, CPD course...

...you to complete this course depends on how much time you can invest each week, so if you spend more than 12 hours per week on the course you will finish sooner... Learn about: Team Training, Quality Training...

...This course bundle is perfect for any organisation looking to grow a successful business in terms of maximising profit and ensuring they have a good customer... Learn about: Customer Manager, Conflict Resolution, Customer Service...

...whilst expanding your understanding of Customer Service. The convenience of the course allows you to learn at your own pace. On this course you... Learn about: Telephone Skills, Controlling Anger, Customer Service Skills...