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Distance and online learning Customer Management courses
- Training
- Online
- Beginner
- Different dates available
- Support service
- Delivery of study materials
...Learn how to handle a customer complaint professionally and effectively with this online course. Builds both your confidence and your skills to handle all types of complaint - whether made in person, by telephone or by email. Learn at your own pace and at a time to suit... Learn about: Customer Service, Customer Care, Customer satisfaction...
- Vocational qualification
- Online
- Different dates available
- 6 Months
...Exceptional customer service does not just happen; it must be planned for and delivered by staff at all levels, in all disciplines and in every area of the organisation working together as a team. Customer service is the provision of service to customers before, during and after a purchase... Learn about: Communication Skills, Handling problems, Customer Care...
- Course
- Online
- Different dates available
- Support service
- Virtual classes
- Online campus
...Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra... Learn about: Telephone Skills, Handle complaints, Satisfaction levels...
- Course
- Distance Learning
- Beginner
- Different dates available
- 12 Months
...If you want to develop your knowledge of Effective Customer Care so that you can embark on a rewarding career or you are already working in a related field and want to improve your career prospects, then this is the course for you. The Distance Learning Certificate in Effective Customer... Learn about: Customer Service, Customer Care, Effective Customer Care...
- Course
- Online
- Different dates available
... in Managing Customer Service Online Course. Course Fast Facts: Only 6 weeks to complete this course Approximately only 2 to 4 hours per week of study is required This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone Instructors lead each course and you will be... Learn about: Team Training, Communication Training, Customer Service...
- Course
- Online
- Different dates available
...Learning Outcomes Identify ways to establish links between excellence in customer service and your business practices and policies. Develop... Learn about: Business Practices, Essential elements, Customer Service...
- Course
- Online
- Different dates available
...The Certificate III in Customer Contact provides the participant with an opportunity to develop customer contact competencies and apply thempractically in the workplace. Typically they would report to a supervisor or team leader and provide technical support to a team. Course Delivery... Learn about: Sales Training, Team Training, Quality Training...
- Course
- Online
- Different dates available
...The Certificate II in Customer Contact reflects the role of individuals who typically interact with customers under direct supervision and with limited authority to delegate. Duties at this level would include working with multiple communication channels, receiving and responding to customer... Learn about: Skills and Training, Customer Service, Quality Training...
- Course
- Online
- Different dates available
...Demonstrate a customer service approach... Learn about: Problem solver, Customer Service, Service approach...
- Course
- Online
- Different dates available
...These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis.Introduction to the Customer Services... Learn about: Customer Service, Customer Manager, Online training...
- Course
- Online
- Different dates available
...Certification Course “Becoming the customer service SUPERSTAR “ is a simple personal development course with realistic tips and techniques on how you can improve your customer service and customer experience that you offer and also enhance your customer service skills. It discusses the topics... Learn about: Sales Techniques, Customer Service Skills, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...eduCBA brings you this Awesome course on Innovative Customer Service Techniques. This detailed course will help you understand all the important concepts and topics of Innovative Customer Service Techniques... Learn about: Customer Service Techniques, Customer Care, Innovative Customer Service Techniques...
- Course
- Online
- Different dates available
... is now the norm in modern businesses Why electronic customer service comes with advantages and disadvantages How to send appropriate online messages that positively engage customers and solve their problems How to show courtesy online and strike the right tone in both your emails and on your website... Learn about: Online training, Electronic Service, Electronic Customer Service...
- Course
- Online
- Different dates available
...This course covers the basics of customer service. Students will learn about understanding customer service and focusing on the customer. They will also learn about interacting on the telephone, handling complaints and enduring stress.Series Taught By: Angela KeglerDoes this training qualify... Learn about: Nderstanding customer service, Handling Complaints, Customer Service Skills...
- Course
- Online
- Different dates available
...Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra... Learn about: Personal standards, Expert Online Training, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Online campus
- Virtual classes
- Support service
...This online Customer Service course will help learners define who their customers are and how to understand their needs... Learn about: Customer satisfaction, Customer Retention, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
... knowledge about the long-term customer relationship building and enables the learners to handle the customers more effectively. Through this course the learners can develop the new skills and can improve their existing skills in customer services. Inspire London College’s management and teaching staff... Learn about: Customer Service, Service Operations, Customer Manager...
- Course
- Distance Learning
- Different dates available
- 1 Year
- Personal tutor
- Delivery of study materials
- Support service
...Learn how to provide excellent customer service. This course teaches you a range of techniques that creates excellent customer service. Learn how to identify the needs of your customers. Create a strategy for service excellence. Learn how to evaluate and observe the effectiveness your service... Learn about: Plan Service Excellence, Customer Service, Customer Retention...
- Course
- Distance Learning
- Intermediate
- Different dates available
- 12 Months
...This Distance Learning Customer Service Excellence course is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence. The objectives of this course are to: •Understand excellent service and why it is important •Define service excellence... Learn about: Financial Training, Customer Service Skills, Project Plan...
- Course
- Online
- Intermediate
- Different dates available
...This qualification aims to provide you with the skills and knowledge required to successfully work in a customer service role by developing... Learn about: Solid Foundation, Resolve administration problems, Deliver customer service...