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Free customer service courses
- Course
- Online
- Beginner
- Different dates available
- 14h
...Every business sells a product or service to consumers, be it retail that sells clothing or private companies selling services to the government. When competing for these customers, you must take into account the fact that great customer service can definitely give you the edge that will help... Learn about: Customer Needs, Customer Manager, Product Selection...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer Relationship Management, Customer Service, Customer Retention...
- Course
- Online
- Intermediate
- 3h - 1 Year
... business success. This course provides learners with a strong foundation in professional communication, customer handling techniques, and service excellence. Throughout the course, learners will explore key customer service principles, including effective verbal and written communication, managing customer... Learn about: Customer Service Skills, Communication Training, Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
...The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers... Learn about: Customer Service, Call Centre...
- Course
- St Helens
- Advanced
- Different dates available
- 12 Months
...Customer service is required within a range of businesses from retail, to hospitality and leisure. You'll work to provide an excellent experience for clients and will often be customers' first point of contact to resolve any queries or complaints... Learn about: Communication Skills, Promote products, Customer Relations...
- NVQ
- Derby
- Different dates available
...Successful completion of this qualification will help to support progression into and within jobs set in the customer service industry... Learn about: Relationship Building, Relationship Counselling, Customer Service...
- Course
- Distance Learning
...The aim To show how to hire, train and retain the best people. About the programme Great customer service comes from great people, but how do...
- NVQ
- Online
- Different dates available
- 1 Year
...Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone. Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn... Learn about: Customer Service...
- Course
- Blended
- 6 Months
...Suitable for: Anyone who works in a customer service role. Anyone who would like to gain knowledge and skills for a customer service role...
- NVQ
- Bedford
- 31 Weeks
... relationships. support customer service improvements...
- NVQ
- London
- 6 Months
...This course is suitable for people working in customer service who need to develop competence to national standards. Employees will develop an increased level of confidence and ability to handle customer service issues...
- NVQ
- Online
- Different dates available
- 1 Year
...The Office Admin and Customer Service Diploma is designed to prepare you for an exciting career in office administration by increasing your skill level in computer applications, public speaking, interpersonal relations, and information management. In addition to skill development, employment... Learn about: Ms Office, Microsoft Office, Customer Service...
- NVQ
- Online
...NVQ Level 3 in Customer Service To complete this course you will have to complete three mandatory units focused on your customer services...
- Course
- Blended
- 6 Months
...Certificate in Customer Service Level 2 This certificate can provide a useful recognition of professional competence to aid a candidate to...
- NVQ
- Inhouse
... Units Understand customer service to improve service delivery Know the rules to follow when developing customer service Themes and Units Impression...
- NVQ
- Distance Learning
- 6 Months
...To achieve a full Level 3 NVQ in Customer Service candidats must achieve 8 units made up of 2 mandatory and 6 optional units. Suitable for: The qualification is about the customer service and the delivery and management of the service and the delivery and management of the service and...
- NVQ
- London
...In this NVQ programme you will be able to provide good customer service. You will be confident with dealing with customer objections and with be able to develop customer relations, which will help you gain referrals and reoccurring business .i.e. Re-mortgage requests. The Qualification...
- NVQ
- (Twickenham)
- 12 Months
...NVQ Customer Service Level 2 will develop and accredit delegate's Customer Service skills, knowledge and understanding. Suitable for: NVQs in Customer Service are ideal for anyone intending to follow a career as a frontline service provider, working in an environment where a direct service...
- NVQ
- Inhouse
.... Mandatory Units Prepare yourself to deliver good customer service Provide customer service within the rules Themes and Units Impression and Image -...
- NVQ
- Blended
- 6 Months
...Suitable for: Anyone who has a Customer Facing role or one in Customer Service...
- NVQ
- Inhouse
...To contribute to the skills, knowledge and overall performance of the industry's workforce. It provides a first insight into the principles and processes of the delivery of customer service and will aid career progression. Suitable for: Customer service professionals...
- NVQ
- (Twickenham)
- 12 Months
...The qualification provides accreditation for the full breadth of essential knowledge and understanding that would be needed by a competent employee functioning. in a customer service role...
- NVQ
- (Twickenham)
- 12 Months
...NVQ In Customer Service Level 4 This course is suitable for Managerial customer service role. This course is aimed at those who have the autonomy...