Free customer service courses

...Summary: This work based course develops the skills and knowledge needed for a wide range of careers working in customer service. Course description... Learn about: Team Training, Customer Service, Skills and Training...

..., promoting products and services, building relationships with customers, keeping records, gathering customer feedback and working in a team, using software/office equipment to communicate, keeping records, gathering and analysing customer feedback and leading a team as well as softer-skills... Learn about: Customer Service, Customer Service Skills, Team Training...

...This workshop style course will explore the concept of developing a customer service which is not just about smiling but about a whole philosophy We believe the future of research lies in breaking down traditional barriers between academic disciplines so the bigger problems of the 21st century... Learn about: Customer Service...

...Level 2 Diploma in Customer Service Functional Skills maths and English at Level 1 Employment Rights & Responsibilities Personal Learning and Thinking Skills... Learn about: Customer Service...

...Summary: This work based course develops the skills and knowledge needed for a wide range of careers working in customer service. Course description... Learn about: Customer Service, Team Training, Skills and Training...

...Course overview Excellent customer service is provided by people who are good with people, can communicate with them in differing ways according... Learn about: Customer Service...

...Who is this course for? The Apprenticeships are primarily aimed at individuals whose job role is dedicated to customer service as an occupation... Learn about: Customer Service...

... up of competence and knowledge units.This course is aimed at those who are already working in a customer service environment and those who would like to. The qualification focuses on enhanced skills requiring some professional responsibility. Students will receive the relevant training required to... Learn about: Team Training, Skills and Training, Customer Service Skills...

... and improving customer relations, promoting products and services, gathering and analysing customer feedback, improving systems and leading a team... Learn about: Customer Service...

...The Level 1 Award in Customer Service (QCF) is designed for those working in, or aspiring to work in, customer service related roles. It has been developed to give you the opportunity to engage in learning that is relevant to you and which will provide you with opportunities to develop a range... Learn about: Customer Service...

...Who is this course for? All staff with a customer facing role and in a position to impact on the customer service standards of the organisation... Learn about: Customer Service...

... special and to deliver outstanding service on a consistent basis. Objectives of the Course This highly interactive course will give delegates the knowledge... Learn about: Customer Service...

...About this Course The Level 2 NCFE Certificate in Customer Service aims to provide you with the skills knowledge and understanding within your workplace. It will help improve your own job performance and develop the skills necessary to be an effective customer service provider . The programme... Learn about: Customer Service...

..., regardless of whether their main business is customer service or if they wish to train staff to undertake customer service as part of their job role, need to up skill their current workforce and recruit new staff. Customer service apprenticeships have a major role to play in this by helping employers address... Learn about: Team Training, Customer Service, Customer Service Skills...

... to contact their work coach to be referred onto this course. Understanding the business of retail Understanding customer service and hospitality Understanding... Learn about: Customer Service...

... with customers, both face-to-face and on the phone, or who manages people who do. Class sizes Maximum class size for Customer Service Excellence courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is... Learn about: Customer Service, Communication Training...

.... For more information please contact our Information Services team or click here. Equality and Diversity At Highbury College we are committed to fairness and equality... Learn about: Customer Service, Team Training...

...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to... Learn about: Customer Service, Customer Care, Customer Retention...

...In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling... Learn about: Customer Service...

...Course Curriculum Module 1 - The benefits of excellent customer service Module 2 - Deliver excellent customer service Module 3 - Handle complaints... Learn about: Customer Service...