Government Funded Communication Skills courses

...In this Keyword Research Certificate Course for SEO course, you will learn to get on the page using the search engines along with Google, Yahoo... Learn about: Keyword Research, Doug Cunnington, Keyword Research Tools...

...their assertiveness skills and hence their overall effectiveness, interpersonal relationships and efficiency in their job. Assertiveness Skills Learning...

...specific training in Customer Service skills, whether dealing with customers face to face, over the phone or to other internal colleagues, can help... Learn about: Planning and Business...

...differences and when not to be assertive. Suitable for: anyone who feels they need to be more personally effective in one to one or group situations...

...instilling obedience, identifying the reasons for problem barking and how to solve them, and dog nutrition. You will also learn about the laws around dog ownership and training... Learn about: Collar Training, Choke Collar, Your New Puppy...

...delivery process as well as being introduced to some highly developed techniques. Suitable for: It has been purposefully designed to suit business people...

...Level 3 is aimed at anyone who will be working without direct supervision, who work on their own, delivering and managing the service and who will be accountable...

...personalised according to individual and business needs. Suitable for: This programme is suitable for those individuals who wish to pursue a career...

...impression of yourself and your organisation Going the extra mile in Customer Services Delivering reliable Customer Services Recognising and dealing with Customer queries...

...The importance of body language. Recognise that good communication and confidence can develop their lives. Self-analysis will provide practical sessions...

...hold a position that will allow them to influence decision-making and shape how customer service is delivered inside or outside their organisation...

...and who need to deal with customers and undertake customer service related activities on a day to day basis. The programme is ideal for those who are seeking...

...ie'win-win'. Suitable for: Supervisors and managers who negotiate with colleagues, as well as those staff involved in negotiating with external suppliers...

...meetings and in all types of group situations, including one to one. CONTENTS This course covers all the key issues related to self belief, confidence and self esteem...

...Suitable for: This is a workshop for all and has been designed to address the issues surrounding non-assertive behaviour and to give people an understanding...

...and who need to deal with customers and undertake customer service related activities on a day to day basis. The programme is ideal for those who are seeking...

...to find ways of becoming more assertive or less aggressive during their workplace interactions. Any manager, leader or staff member who needs to find...

...Course Description Do you sometimes feel that it is hard to turn people down; to ask people to do things which they might not be happy to...

...Developing customer relationships. Suitable for: Customer Service is designed for employees who work in customer-facing roles. This includes...

...receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system professionally... Learn about: Telephone Skills...