Government Funded Customer Care courses

...Approximate Study Time: 80 Hours (Self Study) Buy Now More Info This course is designed for people seeking to understand and apply good practice in promoting effective customer relations. On successful completion of this course students will receive an accredited Level 2 Certificate of Achievement... Learn about: Skills and Training, Customer Care, Quality Training...

...Delivering excellent customer service in a global marketplace is essential for any business. Many short courses will provide theoretical knowledge of customer service models, but the NVQ Level 3 Diploma in Customer Service gives students real-life, practical knowledge which can be applied... Learn about: Customer Service, Problem Solving, Customer Manager...

... course is designed for people who wish to gain an understanding of principles and practice of Customer Relations. No prior knowledge is required... Learn about: Social Skills, Customer Service Skills, Customer Service...

...above whether in employment or preparing for employment. This course is designed to raise awareness of issues around equality and diversity... Learn about: Tourism management, Travel and Tourism, Communication Skills...

... to give you a basic understanding of catering and food service with applied knowledge and skills. You will be introduced to basic cookery and customer care skills with the opportunity to develop good working practices. You will work in the College’s well equipped kitchens and the College Brasserie... Learn about: Customer Care, Food safety...

...has been developed for people wishing to teach physical intervention skills to people working in the private security industry. Edexcel BTEC Level 3 Award... Learn about: Private Security, Physical Intervention, Communication Skills...

... •Identify what customers want •Devise a plan for service excellence •Deliver a service excellence project •Monitor and assess the effectiveness of the plan •Maintain service excellence in your organisation... Learn about: Customer Service, Customer Care, Customer Service Skills...

...could not complete their graduation. Programme Contents: General Management Retail Management Retail Selling Skills Consumer Behaviour We are offering... Learn about: Consumer Behaviour, Part Time, Customer Care...

...Unit Four –Concluding the Client Assignment and Obtaining Client Sign-Off The following topics are covered: Recording progress; Negotiating revisions to the programme... Learn about: Customer database, Communication Skills, Persuasion Skills...

... Law: An Introduction Business Contractual Relationships Business Graded Unit 1 Business Graded Unit 2 Creating a Culture of Customer Care Personal... Learn about: Financial Forecasts, Financial Management, Business Culture...

... customer requirements in a professional, effective, and efficient manner. This is an increasingly competitive world and there are many organisations, which on the face of it offer potential customers the same products or services. The organisations that understand the importance of customers and... Learn about: Customer satisfaction, Customer Retention Strategy, Communication Skills...

...-winning Restaurant at Birmingham College of Food and cocktail bar, you will develop a combination of soft and technical skills that will enable you to deliver outstanding customer care. With the hospitality and events industry ready to bounce back from a challenging period, not to mention the upcoming... Learn about: Customer Care, Table Theatre, Restaurant Skills...

... plan. Unit Nine – Customer Care an Introduction This Unit contains the following topics: What is Customer Care?; Defining Customer Care; Characteristics... Learn about: Ms Office, IT Management, Communication Training...

... knowledge and supervising events, the course will prepare you to lead a hospitality team effectively and deliver an excellent customer dining experience. To put your skills into practice, you will lead students on our Level 2 course in service delivery within our award-winning Restaurant at Birmingham... Learn about: Food Beverage Service, Customer Care, Restaurant Skills...

..., practical way that is relevant to the work context and aids career progression. The qualification is flexible, allowing learners to choose units that best fit their needs, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered... Learn about: Customer Care, Customer relationship, Customer Service...

... qualifications suitable for anyone whose job includes working in a customer service environment or working... Learn about: Sales Techniques, Customer Care, Customer Service...

... to prove their competence in a customer orientated position... Learn about: Part Time, Customer Service, Retail Sales...

...The main aim of this course is to give a person an introduction to skills used in counselling. It is an ideal programme for someone working in a caring role or occupation or to progress towards more in depth courses that follow this level 2 course... Learn about: Financial Training, Sales Techniques, Part Time...

...The BTEC Level 3 Certificate in Business is a practical, work-related course which allows you to learn by completing projects and assignments... Learn about: Retail Sales, Sales Techniques, Customer Care...

... in Hospitality, Travel and Tourism Working in Hospitality, Travel and Tourism Introduction to Customer Service Planning Trips Using Displays in Travel and Tourism... Learn about: Customer Care, Part Time, Sales Techniques...