Government Funded Customer Service courses

...Unit Four –Concluding the Client Assignment and Obtaining Client Sign-Off The following topics are covered: Recording progress; Negotiating revisions to the programme... Learn about: Customer relationship, Telephone Skills, Communication Skills...

... Administration Level 3 Diploma in Customer Service Level 4 NVQ Diploma in Customer Service Level 4 Diploma in Management Am I required to do a placement? This is a knowledge based course with practical aspects that will need to be demonstrated. You'll be assessed on the tasks you do at work and create... Learn about: Business and Administration, Customer Service, Business Environment...

...Modules Module 1: Company Information / Research Module 2: Time Management Module 3: Communication Module 4: Working with Others Module 5: Customer... Learn about: Time management, Customer Service, Communication Training...

... Developing an effective workforce Motivating employees Operations Management: Making operational decisions Developing quality Customer service Working... Learn about: Cash Flow, Marketing Mix, Financial Training...

.../mediation; Problem solving. Unit 4 - Service The following topics are covered: Internal and external customers; Developing customer service in others; Service... Learn about: Business Development, IT Management, Quality Training...

...Modules Unit 1: Software installation Unit 2: Customer and Supplier accounts setup Unit 3: Nominal codes setup and editing Unit 4: Entering opening... Learn about: Software Engineering, Payment policies, Balance Sheet...

... understanding of the wider commercial environment in which retail operates. Students will discover the importance of supply chain and inventory management and learn how to ensure that your team delivers excellent customer service. The role of pricing strategy will be discussed and you will learn how... Learn about: Pricing Strategy, Value chain, Inventory Management...

...Who is the course for? This course is suitable for those who undertake customer service practices in their work. Do I need any formal qualifications... Learn about: Customer Service...

...This is for people working in a customer service sector. It is intended for individuals whose job role involves dealing with customers. You will be contributing to deliver a service to a wide range of customers within your organisation... Learn about: Customer Service...

...Specifically this qualification is suitable for those who are already experienced in a job involving customer service operations and wish to update their knowledge, understanding and skills to improve their performance in a their role. You may wish to develop your full potential to communicate... Learn about: Customer Service...

...An NVQ (National Vocational Qualification) is one that assesses someone's competence (skills, knowledge and understanding they have) within a work situation based on national occupational standards developed by the Institute of Customer Service. NVQ's in Customer Service are work related... Learn about: Customer Service, Sales Techniques, Customer Care...

...Customer service skills are necessary for individuals working in all kinds of jobs and organisations and they are in increasing demand from employers in all sectors. The NVQ Level 2 in Customer Service is for people who are able to deliver customer service independently... Learn about: Customer Service, Part Time...

...This qualification has been developed to recognise the learners’ skills, knowledge and overall performance within customer service functions and activities. It accredits learners' abilities to understand and carry out a range of tasks and has been designed to accredit their achievements in a modern... Learn about: Customer Care, Customer Service, Customer relationship...

...The NVQ is aimed at administrators, receptionists and others providing support to clients and practioners in an advice and guidance service or context... Learn about: Relationship Marketing, Customer Relationship Management, Customer Service...

... interactions with advice and guidance clients ·Manage personal case load ·Evaluate and develop own contribution to the service ·Operate within networks Plus four... Learn about: Customer Relationship Management, Customer Service, Customer Retention...

...This course provides learners with the opportunity to fast track through level 2 and achieve a level 3 qualification within the year. This course is a bite-sized qualification that has been developed to recognise learners' understanding of administrative and customer service functions... Learn about: Customer Service, Business and Administration, Business Administration...

...The NVQ in Customer Service is a programme designed for those who want to offer improved levels of service to their customers. The programme specifically looks at developing positive working relationships with customers. It is designed to enable those currently in work, to gain a qualification... Learn about: Customer Care, Customer Service, Part Time...

... contribution when working in a team and develop professional skills in the preparation, cooking and serving of food to customers. Level: 2 Course Type: Full... Learn about: Customer Service, Retail Sales, Customer Care...

..., each term comprising of 12 weeks, where students will study a variety of travel and tourism subjects, such as: Visitor Attractions Customer Service... Learn about: Tourism Industry, Travel and Tourism, Customer Service...