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Government Funded Customer Management Distance and online learning courses
- NVQ
- Online
... their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Virtual classes
- Delivery of study materials
- Support service
- Online campus
... to create and develop effective service processes for maximizing customer satisfaction and establish excellent customer relationships... Learn about: Customer relationship, Customer Retention, Customer Relationship Management...
- NVQ
- Online
- Different dates available
- 1 Year
- Support service
- Virtual classes
- Online campus
- Delivery of study materials
...The Customer Service course is designed for anyone who wants to create an efficient service culture that builds loyal relationships with their customers and a better environment for the company they work in. Upon successful completion of the course, you will not only be eligible to receive... Learn about: Customer Expectations, Communication Training, Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Online campus
- Support service
- Delivery of study materials
- Virtual classes
... and handle the tricky situation smoothly. Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Virtual classes
- Online campus
- Delivery of study materials
- Support service
... of dealing with challenging customers and how to follow up with the customers once you have addressed their issue...
- NVQ
- Online
- Different dates available
- 12 Months
- Virtual classes
- Online campus
- Delivery of study materials
- Support service
...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to... Learn about: Customer Care, Customer Service, Customer Service Skills...
- NVQ
- Distance Learning
...To gain knowledge and skills on customer service. Suitable for: Designed for staff who are responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks, call centre staff...
- NVQ
- Online
- Different dates available
- 12 Months
- Delivery of study materials
- Virtual classes
- Online campus
- Support service
...Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors... Learn about: Customer satisfaction, Customer Manager, Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Virtual classes
- Online campus
- Delivery of study materials
- Support service
...The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers... Learn about: Customer Service, Call Centre...
- NVQ
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Support service
- Online campus
- Virtual classes
...Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone. Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Virtual classes
- Support service
- Online campus
... service and understand company policies, administer those policies precisely and set proper customer-business bonds. Furthermore, you will discover various techniques to achieve customer satisfaction, develop your skills and practice essential elements of customer service... Learn about: Customer Service, MS Excel...
- NVQ
- Online
... who are changing their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...
- HNC
- Online
...in Hospitality/Food related matters. This course runs over a two year period. With a vibrant, modern and innovative learning environment, the College...
- BTEC
- Online
...This course will give you the skills and knowledge necessary for managing events across a wide variety of sectors It is for those looking to work in event management or wishing to progress to a higher-level qualification... Learn about: Event Management, IT Management, Travel and Tourism...
- Course
- Distance Learning
- Beginner
- Different dates available
- 12 Months
... is ideal for those looking to develop a career in a customer focused role. The aim of the course is to give people, at all levels, the essential knowledge needed to offer the best professional approach available to customer service. It will highlight the key areas that can improve the services you offer... Learn about: Customer Care, Customer Service, Effective Customer Care...
- Course
- Distance Learning
- Intermediate
- Different dates available
- 12 Months
... •Identify what customers want •Devise a plan for service excellence •Deliver a service excellence project •Monitor and assess the effectiveness of the plan •Maintain service excellence in your organisation... Learn about: Customer Service, Project Plan, Customer Service Skills...
- NVQ
- Distance Learning
- Different dates available
- 1 Year
- Support service
- Delivery of study materials
- Virtual classes
- Online campus
...The Home Study Courses Include the Following 7 Units:- Unit One - What is Customer Service Excellence? The following topics are covered: Why... Learn about: Market Research, Quality Training, Customer Service...
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