Government Funded Customer Management Distance and online learning courses

...Impression and image Give customers a positive impression of yourself and your organisation Promote additional services or products to customers Process...

...Win the hearts of your customers and build long-term, stable bond with them Customer Relationship Management is suitable for anyone who want to gain extensive knowledge... Learn about: Customer Relationship Management, Customer relationship, Customer Retention...

...understanding of customer service • Demonstrate understanding of the rules that impact on customer service. Example of optional units • Give customers... Learn about: Customer Service...

...service delivery Understand how to organise customer service delivery Unit 2: Understand how to resolve customers’ problems and complaints... Learn about: Customer satisfaction, Quality Training, Customer Service Delivery...

...of this course will open career opportunities in many sectors of hospitality & event management, or allow you to study at a higher level Entry Requirements... Learn about: Travel and Tourism, Event Management, IT Management...

...demonstrate excellent customer service Keep loyal customers and increase customer satisfaction and profitability Allow customers to get benefit from high-grade service...

...of yourself and your organisation • go the extra mile in customer service • build a customer service knowledge set • do your job in a customer-friendly... Learn about: Customer Service...

...many tasks you still have to complete on your course Detailed help centre with step-by-step instructions on getting the most from your course and how... Learn about: Customer Service, Customer Retention Strategy, Customer Care...

...in Hospitality/Food related matters. This course runs over a two year period. With a vibrant, modern and innovative learning environment, the College...

...Service Skills First Lesson Second Lesson Third Lesson Fourth Lesson Fifth Lesson Microsoft Word Module One – Getting Started Module Two – Opening Module... Learn about: MS Excel, Customer Service...

...dealing with customer complaints and helping customers with particular needs. Modules Module 1: Recognising Customers Module 2: The Importance of Exceptional... Learn about: Customer Care, Effective Customer Care, Customer Service...

...The following topics are covered: Financial Necessity, Legal Necessity, Marketing Necessity, Survival Necessity and Stakeholder Necessity. Unit Three – What do Customers Want?... Learn about: Customer Service, Quality Training, Quality Systems...

...Customer Expectations Providing Excellent Customer Service Focusing on the Customer Focusing on the Customer Customer Service and the Telephone Customer... Learn about: Communication Training, Customer Expectations, MS Excel...

...Research Module 4: How to Plan for Service Excellence Where Do You Fit In? Understanding the Situation Deciding on Standards Benchmarking Aims and Objectives... Learn about: Project Plan, Customer Care, Financial Training...

...Nine – Goal Setting Module Ten – Key Steps Module Eleven – Closing Module Twelve – Wrapping Up Activities Call Centre & Customer Service Training Course... Learn about: Call Centre, Customer Service...

...Customers Module Ten – Understanding When to Escalate Module Eleven – Ten Things You Can Do to WOW Customers Every Tim Module Twelve – Wrapping Up Customer... Learn about: Customer Service...

...Eleven – Correcting Poor Telephone Etiquette Module Twelve – Wrapping Up Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette Final Exam... Learn about: Customer Service...