NVQ Customer Service Distance and online learning

... accountability int he area of practice in which you work. It is suitable for if: you influence what happens at work. you use the organisations rules and systems flexibly to deliver good service. you question the way things are done and suggest improvements. you have good communication skills and a wide knowledge... Learn about: Customer Relationship Management, Customer Service, Customer Care...

... their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...

...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Customer Care, Customer Service Skills, Customer Service...

... a recognized certification but also have the extensive knowledge and skills to work as an impressive customer service representative with the opportunity to move on to lucrative supervisory and management positions in future... Learn about: MS Excel, Excellent Customer Service, Customer Service...

...differ Tailor your approach to meet various customers Understand the use of gestures and body language when dealing with clients Identify key aspects... Learn about: Customer Care, Customer Retention, Customer Retention Strategy...

... through measuring customer satisfaction. The job holder is an important member of the business services team and may be the first point of contact for customers... Learn about: Customer Service, Problem Solving, Business processes...

...customer serviceProvide customer service within the rulesThere are 2 mandatory units and you will choose 5 optional units. What can I do afterwards?... Learn about: Customer Relationship Management, Customer Care, Customer Service...

... in a customer service environment. your role is to provide service to customers... Learn about: Customer Service, Customer Care, Customer Relationship Management...

...place and having an agreed plan in place with each of our valued learners. We believe learning should be a life changing experience! Our learner induction... Learn about: Customer Service...

... who are changing their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...

... and handle the tricky situation smoothly. Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers... Learn about: Customer Service...

...principles of conflict management This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish. Assessments... Learn about: Customer relationship, Customer Service Skills, Customer Retention...

... that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point... Learn about: Business processes, Customer Service, Problem Solving...

...Mandatory Units Communicate using customer service language Follow the rules to deliver customer service... Learn about: Effective Communication, Verbal Communication, Customer Care...