NVQ Sales and Marketing

...receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers such as the use of probing techniques... Learn about: Customer Service, Call Centre...

...Typical job roles could include senior contact centre operator, supervisor and team leader. You will learn: How to develop personal and organisational effectiveness... Learn about: Key Account Management, Customer Service, Customer Care...

...Employees will develop existing customer service skills, knowledge and understanding. The course will lead to increased excellence in customer care. Customer Service...

...help of a personal tutor you will be able to learn all of the necessary knowledge required to tackle the tutor marked assignments that are used to assess the course... Learn about: Creative Writing...

...includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students... Learn about: Creative Writing...

...career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those who are changing their career... Learn about: Customer Service...

...As an apprentice you will be training to become an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests... Learn about: Problem Solving, Customer Service, Managing situations...

...Mandatory Units Prepare yourself to deliver good customer service Provide customer service within the rules Themes and Units Impression and Image...

...with customers both in person and on the phone. Understanding what affects customer retention, knowing the client, optimizing customer service...

...who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those who are changing... Learn about: Customer Service...

...relevant and transferable business skills in any sector or organisation, and is an excellent start to your career. The purpose of the role is to deliver... Learn about: Managing situations, Business processes, Problem Solving...

...Understand customer service to improve service delivery Know the rules to follow when developing customer service Themes and Units Impression and Image...

...can lead to excellent customer satisfaction, and also an enjoyable experience. In this course, learn to deal with the challenging customers and handle... Learn about: Customer Service...

...Level 2 Course Type : Part Time Curriculum Area Description : Business How to Apply : Interview Entry Requirements : There are no specific entry requirements...

...NVQ Level 2 in Customer Service If you’ve got formal Customer Service training and qualifications, you’re an asset to any modern business. An NVQ in Customer...

...Process patient service information. Deal with patients face to face. Deliver reliable patient service. Recognise and deal with patient's queries...

...grow your business and improve your career. From understanding the benefits of having strong customer relations, generating strategies for customer retention... Learn about: Customer Retention, Customer relationship, Customer Relationship Management...

...Parry-arch, Rachel Course Level : Level 3 Course Type : Part Time Curriculum Area Description : Business How to Apply : Interview Entry Requirements...

...and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme. Customer Service NVQs are aimed...

...service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. OCR NVQ level 2 in Customer Service...