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It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
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- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- May
...Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:00 Introduction - What Do We Hate about Being Customers? 10:00 - 10:15 The... Learn about: Body Language, Listening Skills, Sales Process...
...Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:00 Introduction - What Do We Hate about Being Customers? 10:00 - 10:15 The... Learn about: Body Language, Listening Skills, Sales Process...
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It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
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The tutors Joe, Darren, and Sean have years of experience in TV presenting. It was so fantastic and enjoyable course. They provide positive encouragement and feedback to everyone is so positive way.
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- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- May
...The ability to design and produce effective advertising on a small budget The ability to be objective when looking at adverts Understand why top companies... Learn about: Secrets of Low Cost Advertising, Packaging Development, Advertising Strategy...
...The ability to design and produce effective advertising on a small budget The ability to be objective when looking at adverts Understand why top companies... Learn about: Secrets of Low Cost Advertising, Packaging Development, Advertising Strategy...
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The tutors Joe, Darren, and Sean have years of experience in TV presenting. It was so fantastic and enjoyable course. They provide positive encouragement and feedback to everyone is so positive way.
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It was an excellent course. They made it so enjoyable and I learned a lot from them so much as well which helped me set myself up as a presenter. I would recommend it 100%.
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- Course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- October
...reduce the amount of stress you suffer and so perform better for longer Effective methods to concentrate and focus better, be distracted... Learn about: Benefits of Mindfulness, Mindfulness & Handling Pressure, Handling Pressure...
...reduce the amount of stress you suffer and so perform better for longer Effective methods to concentrate and focus better, be distracted... Learn about: Benefits of Mindfulness, Mindfulness & Handling Pressure, Handling Pressure...
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It was an excellent course. They made it so enjoyable and I learned a lot from them so much as well which helped me set myself up as a presenter. I would recommend it 100%.
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I loved every bit of it. They make you feel so comfortable on weekends as well. I will definitely recommend this course to the people.
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- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- June
...together by semiotically deconstructing them.) 15:20 - 16:00 The Importance of Headlines (A look at all the categories of headlines, how they work... Learn about: E Excellent Sales, Promotional Materials, Sales Letter...
...together by semiotically deconstructing them.) 15:20 - 16:00 The Importance of Headlines (A look at all the categories of headlines, how they work... Learn about: E Excellent Sales, Promotional Materials, Sales Letter...
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I loved every bit of it. They make you feel so comfortable on weekends as well. I will definitely recommend this course to the people.
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- Short course
- Leedsand5 other venues
- Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- April
- 2 Days
...with challenges disruptions and resistance within the group.) 10:45 - 11:30 Practical Exercise - Handling Difficult Situations (The participants apply... Learn about: Customer Relationship Management, Customer Care, Customer Service Skills...
- Short course
- Leedsand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, London, Nottingham
- Intermediate
- September
- 2 Days
...12:15 The Science of Questions in Qualification 12:15 - 12:45 Role Play 12:45 - 13:00 General Discussion 13:00 - 14:00 Lunch Break 14:00 - 15:00 Advanced... Learn about: Customer Retention Strategy, Customer Service, Sales Techniques...
- Course
- Leedsand5 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester
- Intermediate
- November
- 2 Days
...budgeting & forecasting, continued 14.15 – 14.45 Cost-benefit analysis 14.45 – 15.00 Afternoon tea break 15.00 – 16.15 Team activity 16.15 – 16.30 Learning... Learn about: Profit and Loss Account, Financial Training, Financial Managers...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- August
- 2 Days
...of a project manager (Self assessment against key Project Manager attributes) 11:15 - 11:30 Coffee break 11:30 - 13:00 Step-by-step approach to project start-up... Learn about: Project start-up, Project Management, IT Project Management...
- Course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...of the group the next one of these meetings they have got coming up, if they haven't then they will need to invent one that is most relevant to... Learn about: Sales Training...
- Short course
- Leedsand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, London, Nottingham
- Intermediate
- September
...How and when to use over 20 types of closes Greater ability to handle objections Gain greater confidence to close in difficult situations Advanced Closing Skills... Learn about: Strategic Planning, Closing Skills, Organizational Skills...
- Short course
- Leedsand5 other venues
- Birmingham, Edinburgh, London, Manchester, Nottingham
- Intermediate
- October
...relationships inside and outside of the business to enhance customer perception and increase margin. An understanding of the importance of the credit controller... Learn about: Credit Protection, Financial Management, Economic Theory...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Advanced
- March
...Lunch 13.45-14.45: Inspiring our colleagues and employer. How can we get everyone involved? Case studies. Can we do what they do? 14.45-15... Learn about: Customer Retention, Customer relationship, Customer Service...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Advanced
- March
...Understanding responses that delight and negative phrases to avoid. Using current case studies, examine which businesses provide the best customer service... Learn about: Tourism management, Customer Manager, Customer Retention Strategy...
- Short course
- Leedsand5 other venues
- Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- March
- 1 Day
...creativity and energy of the people whose commitment is required if key business goals are to be achieved. Professionals in support roles are increasingly... Learn about: Facilitation Skills, Customer Relationship Management, Customer Service Skills...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- November
...of anyone you come into contact with and modify your behaviour in order to be perceived as empathising with the speaker How to recognise when a discussion... Learn about: Team Bonding, Communications Planning, Communication Training...
- Short course
- Leedsand5 other venues
- Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- March
...the negotiation skills in others in their Teams or workgroups. Advanced Negotiation Skills - Timetable 09.30 – 10.00 Coffee & Course Objectives 10.00 –... Learn about: Listening Skills, Customer Relationship Management, Communication Skills...
- Short course
- Leedsand5 other venues
- Birmingham, Edinburgh, London, Manchester, Nottingham
- Intermediate
- March
...10:45 - 11:15 Short Presentations (Delegates make short presentations - 3 minutes - prepared on the day. Fundamentals assessed; structure;... Learn about: Communications Planning, Speaking Skills, Communication Training...
- Short course
- Leedsand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, London, Manchester
- Intermediate
- August
...ways of improving this vitally important part of the sales process.) 15:00 - 16:30 What Type of Closer Are You? (Here participants decide which closes... Learn about: Customer relationship, Customer Retention Strategy, Customer Care...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
...10.00 Coffee and Course Objectives 10.00 - 10.45 Purpose of Appraisals and Reviews (Outcomes of appraisals, benefits of appraisals, concerns with appraisals)... Learn about: Information Visualisation, Appraisee Preparation, Marketing Strategy...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- March
...(What does it look like, what are the consequences, how to take positive action and how to handle difficult conversations.) 16:00 - 16:30 Personal Performance... Learn about: Marketing Strategy, Marketing Communications, Performance Management...