Short management courses

... the easy to use login details. The course is divided into modules with a short quiz at the end of each to test your knowledge. Once you have progressed... Learn about: Accident Investigation, Risk Assessment, Basic Fire Awareness...

...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. Understand... Learn about: Tourism management, Customer Manager, Customer Care...

...for presentations The ability to identify and implement various closing techniques Negotiating skills Knowledge of follow-up systems" " Key Selling Skills... Learn about: Training Resources, Sales Marketing, Sales Management...

... of preparation, good image, strong content and well structured, criteria for judging a good presentation, analysis of a persuasive speech) 10:45 - 11:15 Short... Learn about: Marketing Strategy, Communications Planning, Speaking Skills...

..."How and when to use over 20 types of closes Greater ability to handle objections Gain greater confidence to close in difficult situations"... Learn about: Sales Trends, Closing Skills, Negotiation Skills...

...(Here participants decide which closes they prefer in different situations and the results are analysed, highlighting delegates' strengths and weaknesses... Learn about: Sales Training, Negotiation Skills, Sales Trends...

...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. Understand... Learn about: Customer Service...

...utilise this to your customers delight How to develop an awareness of competitors and how to use this to improve your own service Using current case studies... Learn about: Customer Service, Public Sector...

... A 4-powerful 4-step persuasion model Stakeholder mapping and management The competencies of a first-class change agent (This period will include... Learn about: Communication Skills, Communication Training, Communications Planning...

...utilise this to your customers delight How to develop an awareness of competitors and how to use this to improve your own service Using current case studies... Learn about: Customer Service, Customer Retention, Customer relationship...

...and Course Objectives 10.00 – 11.00 Developing a sales strategy process 11.00 – 11.15 Coffee Break 11.15 – 12.30 Identifying and building a target market... Learn about: Sales Training, IT risk, Sales Strategy...

... statements, the effects of management decisions on the financials and the key financial ratios pertinent to businesses from an operational point of view. Also included are management aspects of budgeting, costing, pricing and investment appraisal... Learn about: Financial Training, Pricing Strategy, Cash Flow...

...This course aims to provide the administrator with the essential skills to be successful in their role. Beginning with ‘what good looks like’, it focuses the key skills of managing workload, time management & assessing priorities, effective communication & building rapport - including professional... Learn about: Communication design, Assertiveness Training, Difficult People...

...This Managing Remote Teams course is designed to help managers who have to manage teams who are located in two or more locations. Also applicable to overseas management and managing team members who work from home. This course will give you a practical checklist of key areas that will ensure a... Learn about: Communication Skills, Communications Planning, Remote Teams...

...to assist them in their negotiating roles" " Sales Negotiation Skills - Timetable 9:30 - 10:00 Introductions, Coffee & Course Objectives 10:00... Learn about: Sales Techniques, Sales Marketing, Negotiation Skills...

..."This course is designed to help organisations recognise and cope with bullying in the workplace. It will enable delegates to explore the reasons behind bullying, conflict and inappropriate behaviour. The course covers: • Defining and dealing with difficult behaviour • Management and leadership... Learn about: Communication Skills, Communication Journalism, Managing Emotions...

..., develop clear and analytical thinking and become more proactive in a leadership role. The course looks at the key elements of management – planning, organising, people management and resources control. Emphasis throughout is on positive thinking and taking the team forward. Also in the day are included... Learn about: Team Leadership, Team Training, Supervisory Process...

...15.45 – 16.45: Developing an Action Plan for changes you can make to increase customer satisfaction by really knowing your customer. 16:45 – 17:00 Summary... Learn about: Customer satisfaction, Customer Care, Customer Service...

...15:30 - 16:30 TASK 6 (Using work completed in the pre-course assignment part 3, delegates will discuss ways of measuring effectiveness of different marketing options... Learn about: Personal Marketing, Marketing Strategy, Marketing Tools...

...Credit Control- Virtual Training - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 A Sale is not Completed Until The Bill has been... Learn about: Credit Tax, Credit Consolidation, Sales Training...