Short management courses

... the easy to use login details. The course is divided into modules with a short quiz at the end of each to test your knowledge. Once you have progressed... Learn about: Accident Investigation, Employee Management, Working at Heights...

...Exploring and checking; Establishing possible actions and deciding) 13:00 - 13:45 Lunch 13:45 - 14:30 How to Interview (Handling the discipline interview... Learn about: Rules and procedures, Discipline and Grievance, Confidence Training...

...to use to achieve their objectives) 14:45 - 15:15 Participants To Negotiate (Role Plays)(Working in groups of two or three, participants will negotiate... Learn about: Sales Techniques, Sales Management, Sales Marketing...

...report their findings back to the group) 15:00 - 15:15 Delegates to Critique Taped Calls 15:30 - 16:30 Visual Communication (This final session gets delegates... Learn about: Communication Training, Sales Training...

...This course investigates patterns of behaviour at work that impact on time management. The course focuses on planning, prioritising and reprioritising techniques, looking at time logs and other methods useful in the business environment. Delegates are shown how to make adjustments for improvement... Learn about: Quality Training, Sales Training, Database training...

...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. Understand... Learn about: Customer Service Skills, Customer Manager, Customer Relationship Management...

...for presentations The ability to identify and implement various closing techniques Negotiating skills Knowledge of follow-up systems" " Key Selling Skills... Learn about: Sales Techniques, Sales Marketing, Sales Training...

... of preparation, good image, strong content and well structured, criteria for judging a good presentation, analysis of a persuasive speech) 10:45 - 11:15 Short... Learn about: Communication Training, Marketing Communications, Communications Planning...

..."How and when to use over 20 types of closes Greater ability to handle objections Gain greater confidence to close in difficult situations"... Learn about: Sales Training, Sales Management, Closing Skills...

...(Here participants decide which closes they prefer in different situations and the results are analysed, highlighting delegates' strengths and weaknesses... Learn about: Negotiation Skills, Sales Training, Closing Skills...

...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. Understand... Learn about: Customer Service...

...utilise this to your customers delight How to develop an awareness of competitors and how to use this to improve your own service Using current case studies... Learn about: Customer Service, Public Sector...

... A 4-powerful 4-step persuasion model Stakeholder mapping and management The competencies of a first-class change agent (This period will include... Learn about: Communication Training, Communication Skills, Communication design...

...utilise this to your customers delight How to develop an awareness of competitors and how to use this to improve your own service Using current case studies... Learn about: Customer Retention Strategy, Public Sector, Customer satisfaction...

...and Course Objectives 10.00 – 11.00 Developing a sales strategy process 11.00 – 11.15 Coffee Break 11.15 – 12.30 Identifying and building a target market... Learn about: Sales Training, Target Market, Sales strategy process...

... statements, the effects of management decisions on the financials and the key financial ratios pertinent to businesses from an operational point of view. Also included are management aspects of budgeting, costing, pricing and investment appraisal... Learn about: Balance Sheet, Pricing Strategy, Financial Training...

...This course aims to provide the administrator with the essential skills to be successful in their role. Beginning with ‘what good looks like’, it focuses the key skills of managing workload, time management & assessing priorities, effective communication & building rapport - including professional... Learn about: Communication design, Communication styles, Difficult People...

...This Managing Remote Teams course is designed to help managers who have to manage teams who are located in two or more locations. Also applicable to overseas management and managing team members who work from home. This course will give you a practical checklist of key areas that will ensure a... Learn about: Communications Planning, Managing Remote Teams, Team Training...

...to assist them in their negotiating roles" " Sales Negotiation Skills - Timetable 9:30 - 10:00 Introductions, Coffee & Course Objectives 10:00... Learn about: Sales Marketing, Sales Techniques, Negotiation Skills...

..."This course is designed to help organisations recognise and cope with bullying in the workplace. It will enable delegates to explore the reasons behind bullying, conflict and inappropriate behaviour. The course covers: • Defining and dealing with difficult behaviour • Management and leadership... Learn about: Communications Planning, Communication design, Managing Emotions...