Telephone Skills Courses Cambridgeshire
- Short course
- Cambridge
- 1 Day
...although we would be happy to use another suitable venue if you prefer...
- NVQ
- Huntingdon
- 12 Months
...2 mandatory units and 5 optional units â€" from the following four themes: Impression and Image Delivery Handling Problems Development and Improvement...
- NVQ
- Huntingdon
- 18 Months
...2 mandatory units and 6 optional units -from the following four themes: Impression and Image Delivery Handling Problems Development and Improvement...
Similar training online and classroom-based
- Course
- Online
- Different dates available
- 9h
...to acquire skills for their profession. People who are interested in call centre customer service training. Module One: Getting Started Workshop Objectives Module... Learn about: Call Centre, Defining Buying Motives, Difficult Customers...
- Short course
- Online
- Intermediate
- Different dates available
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service Skills, Customer Service...
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