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Telephone techniques courses
- Course
- Blended (in Forres/inverness)
- 15 Weeks
... wpm. • Effective Business Communication – Learn to communicate effectively in business – by letter, email, telephone and personal presentations...
- Course
- Online
- Different dates available
... course. Mentors are contactable by e-mail, telephone and through the Moodle online classroom. They provide assistance with your course material, plus discuss... Learn about: Business and Management, Financial Training...
- Bachelor's degree
- Wolverhampton
..., fee and support pages. Telephone 01902 32 22 22 Email Online Order a prospectus... Learn about: Financial Training, Business and Management...
- Bachelor's degree
- Wolverhampton
... on the University’s Funding, cost, fee and support pages. Telephone 01902 32 22 22 Email Online Order a prospectus... Learn about: Financial Training, Operations Management...
- Short course
- Online
- Beginner
..., advanced communication skills can make all the difference. When gesturing, body language and facial expressions are removed from the equation, verbal communication plays a more critical role in message-delivery. By mastering telephone communication, you learn how to make influence and persuasion... Learn about: Telephone and TV wiring, Telephone techniques, Telephone answering...
- Training
- Online
- Intermediate
- 10h
... techniques... Learn about: Customer Care, Telephone management, Customer Service Telephone...
- Course
- Online
- Beginner
- 10h
...Telesales have always played a key role at the heart of millions of businesses globally. Telemarketing represents a unique powerful element of the wider marketing mix. Handled skilfully, telephone selling can be even more effective than an in-person sales pitch. But at the same time, it takes... Learn about: Telephone selling, Telephone services coordination, Telephone and TV wiring...
- Training
- Online
- Beginner
- 10h
... of the telephone. Particular strategies are used by successful sales representatives when they make sales calls and bring deals to a close. You must be respectful, courteous and appreciative when dealing with a client via the telephone. Although the person with whom you are dealing cannot see you and... Learn about: Sales Training, Selling Skill, Customer Service...
- Course
- Online
- Intermediate
- 200h
...Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques. Unit 2 – Who Are Your Customers? Unit 3... Learn about: Telephone management, Call Centre, Telephone answering...
- Short course
- Horsham
- 1 Day
...You will learn how influential the voice can be, and how to use it. You will also learn about some of the latest communication theory, and how to apply it to real life situations. Suitable for: People who man telephone help desks, or spend a lot of time on the telephone. It will also be useful...
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I think the most important thing I have learnt from this course is to adapt my mindset to how the sales process work. Now I have the courage to try a different approach and apply some of the tools and techniques we learnt.
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- Course
- London
- Intermediate
- 1 Day
... Positioning & Signposting Building Rapport Identifying Needs: Structured questioning & listening techniques to understand your customer, their needs, situation... Learn about: Telephone Sales...
... Positioning & Signposting Building Rapport Identifying Needs: Structured questioning & listening techniques to understand your customer, their needs, situation... Learn about: Telephone Sales...
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I think the most important thing I have learnt from this course is to adapt my mindset to how the sales process work. Now I have the courage to try a different approach and apply some of the tools and techniques we learnt.
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- Course
- Inhouse
- Beginner
... Positioning & Signposting Building Rapport Structured questioning & listening techniques to understand your customer, their needs, situation and ideal outcome... Learn about: Telephone Sales...
- Short course
- Dubai (United Arab Emirates)
- Intermediate
- 1 Day
...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements... Learn about: Telephone answering, Sales Techniques, Negotiation techniques...
- Short course
- Dublin (Ireland)
- Intermediate
- 1 Day
...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements... Learn about: Telephone Skills, Sales Techniques, Telephone answering...
- Course
- Distance Learning
... for debt collection by telephone...
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The course was very well structured and the tutors were supportive.
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- Course
- Online
- Intermediate
- 48 Weeks
...Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This course will teach you how the telephone can supplement, enhance, and sometimes replace... Learn about: Verbal Communication, Communication Training, Sales and marketing...
...Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This course will teach you how the telephone can supplement, enhance, and sometimes replace... Learn about: Verbal Communication, Communication Training, Sales and marketing...
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The course was very well structured and the tutors were supportive.
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Thank you
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I had the best experience.
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- Course
- Online
- Intermediate
- 48 Weeks
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Call Center Course, Customer Service, Sales Training...
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Call Center Course, Customer Service, Sales Training...
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Thank you
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I had the best experience.
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- Short course
- Dublin (Ireland)
- Intermediate
- 1 Day
...incident action plan which can be implemented across customers services immediately.Manage difficult customers in a professional and confident manner while... Learn about: Sales Techniques, Customer Retention, Customer Care...
- Short course
- Belfast City
- Intermediate
- 1 Day
...recognise a caller’s number but don’t answer it for fear of a complaint or a complex question that they cannot answer is truly amazing. By not answering... Learn about: Customer Service Skills, Sales Marketing, Customer Service...
- Short course
- San Francisco (USA)
- Intermediate
- 1 Day
...The first part of good Customer Service that we teach is, if the phone is ringing, answer it. Common sense some would say but the amount of people... Learn about: Telephone Skills, Sales Training, Sales Promotion...