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Telephone techniques courses
- Vocational qualification
- Blended in Londonandanother venue.
- London
- Different dates available
..., using the correct keyboard technique. This may help to reduce the risk of RSI (repetitive strain injury). Keyboard Speed Development Develop your typing...
- Course
- Blended (in Forres/inverness)
- 15 Weeks
...Course Content Core Subjects • Computer Keyboard Skills –Learn how to touch type accurately, using the correct keyboard technique. • Keyboard Speed...
- Course
- Online
- Different dates available
... of parties organised weekly Excellent marketing and sales techniques Good development of brand name Excellent cash flow position Unique products and specialist... Learn about: Business and Management, Financial Training...
- Bachelor's degree
- Wolverhampton
... developed in previously studied functional modules. The module introduces practical techniques for identifying emerging trends in the business environment... Learn about: Business and Management, Financial Training...
- Bachelor's degree
- Wolverhampton
... provides a vehicle to integrate the knowledge and skills developed in previously studied functional modules. The module introduces practical techniques... Learn about: Financial Training, Operations Management...
- Short course
- Online
- Beginner
..., advanced communication skills can make all the difference. When gesturing, body language and facial expressions are removed from the equation, verbal communication plays a more critical role in message-delivery. By mastering telephone communication, you learn how to make influence and persuasion... Learn about: Telephone services coordination, Telephone Skills, Telephone answering...
- Training
- Online
- Intermediate
- 10h
... the telephone requires powerful customer care preparation which enables you to build up a customer care or ‘Customers First' attitude to deliver a good service adequately and reliably. The ability to control the call and guide it in a positive way is one of the key skills of a telephone professional. This unit... Learn about: Customer Service Telephone, Customer Service Telephone Technique, Customer Service...
- Course
- Online
- Beginner
- 10h
...Telesales have always played a key role at the heart of millions of businesses globally. Telemarketing represents a unique powerful element of the wider marketing mix. Handled skilfully, telephone selling can be even more effective than an in-person sales pitch. But at the same time, it takes... Learn about: Telephone support for users, Telephone Skills, Telephone management...
- Training
- Online
- Beginner
- 10h
... of the telephone. Particular strategies are used by successful sales representatives when they make sales calls and bring deals to a close. You must be respectful, courteous and appreciative when dealing with a client via the telephone. Although the person with whom you are dealing cannot see you and... Learn about: Selling Skill, Customer Service, Telephone selling techniques...
- Course
- Online
- Intermediate
- 200h
...Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques. Unit 2 – Who Are Your Customers? Unit 3... Learn about: Call Handling, Telephone answering, Course organisation...
- Short course
- Horsham
- 1 Day
...You will learn how influential the voice can be, and how to use it. You will also learn about some of the latest communication theory, and how to apply it to real life situations. Suitable for: People who man telephone help desks, or spend a lot of time on the telephone. It will also be useful...
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I think the most important thing I have learnt from this course is to adapt my mindset to how the sales process work. Now I have the courage to try a different approach and apply some of the tools and techniques we learnt.
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- Course
- London
- Intermediate
- 1 Day
... Positioning & Signposting Building Rapport Identifying Needs: Structured questioning & listening techniques to understand your customer, their needs, situation... Learn about: Telephone Sales...
... Positioning & Signposting Building Rapport Identifying Needs: Structured questioning & listening techniques to understand your customer, their needs, situation... Learn about: Telephone Sales...
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I think the most important thing I have learnt from this course is to adapt my mindset to how the sales process work. Now I have the courage to try a different approach and apply some of the tools and techniques we learnt.
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- Course
- Inhouse
- Beginner
... Positioning & Signposting Building Rapport Structured questioning & listening techniques to understand your customer, their needs, situation and ideal outcome... Learn about: Telephone Sales...
- Short course
- Dubai (United Arab Emirates)
- Intermediate
- 1 Day
...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements... Learn about: Sales Techniques, Sales Marketing, Telephone answering...
- Short course
- Dublin (Ireland)
- Intermediate
- 1 Day
...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements... Learn about: Telephone management, Telephone Skills, Sales Training...
- Course
- Distance Learning
... for debt collection by telephone...
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The course was very well structured and the tutors were supportive.
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- Course
- Online
- Intermediate
- 48 Weeks
... other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also explain about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call... Learn about: Communication Training, Telemarketing course online, Sales and marketing...
... other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also explain about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call... Learn about: Communication Training, Telemarketing course online, Sales and marketing...
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The course was very well structured and the tutors were supportive.
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Thank you
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I had the best experience.
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- Course
- Online
- Intermediate
- 48 Weeks
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Call Center Course, Call Handling, Sales Training...
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Call Center Course, Call Handling, Sales Training...
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Thank you
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I had the best experience.
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- Short course
- Dublin (Ireland)
- Intermediate
- 1 Day
...incident action plan which can be implemented across customers services immediately.Manage difficult customers in a professional and confident manner while... Learn about: Account management, Customer Retention, Sales Techniques...
- Short course
- Belfast City
- Intermediate
- 1 Day
...recognise a caller’s number but don’t answer it for fear of a complaint or a complex question that they cannot answer is truly amazing. By not answering... Learn about: Public Speaking, Customer Service, Sales Coaching...