Telephone Skills Courses Avon

YOUR CURRENT SELECTION
  • Telephone Skills
  • Classroom-based in Avon
METHOD AND LOCATION
  • All 389
  • Distance Learning 0
  • Online 0
  • Blended 3
  • Inhouse 125
  • Classroom-based 261
England 223
Avon 10
Town/City
PRICE
  • £1,000
  • £500
  • £200 or less
SUBJECT AREA
COURSE TYPE
  • All 10
  • Training 5
  • Short course 4
  • Course 1
AIMED AT
  • Anyone 4
  • Professionals 2
  • Companies 2
DURATION
  • Hours 9
  • Days 1
  • Weeks 0
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 0
CHARACTERISTICS
  • Intensive 2
  • Practical course / Workshop 2
  • Seminar 2
-- Select --
10 results
Telephone Techniques - Inhouse course ABC Training Solutions Ltd

...To raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Call Centre, Influencing Skills, Persuasion Skills...

  • Short course
  • Inhouse in Avon
  • 1 Day
Add to comparator
More

£690
+ VAT

...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance... Learn about: Sales Training, Effective Communication, Oral Communication...

  • Course
  • Bristol
    and 4 other venues
  • 1 Day
Add to comparator
More

£316
+ VAT

.... To illustrate how to use Questions. To develop Active Listening Skills. To illustrate how to use your Voice and Tone. To show how to use the correct words. To show how to handle difficult people and situations. Suitable for: Newly appointed receptionist or telephonist. Experienced staff looking for a refresher... Learn about: Verbal Skills, Telephone answering, Oral Communication...

  • Training
  • Bristol
    and 12 other venues
  • 1 Day
Add to comparator
More

£200
+ VAT

... of role-play exercises and structured exercises. The following areas are covered during the course session: Telephone service fundamentals Good telephone... Learn about: Customer Service Skills, Call Centre...

  • Short course
  • Bristol
Add to comparator
More

£250
+ VAT
Customer Service course in Bristol Pebblestone Training Ltd

...It uses several tools and techniques in order to understand how people realte to each other and how to deal with the emotions that occur in difficult situations... Learn about: Customer Service Skills...

  • Training
  • Bristol
    and 9 other venues
  • 2 Days
Add to comparator
More

£395
+ VAT
Brilliant Customer Service course in St Albans Hertfordshire Chamber of Commerce and Industry

... internal and external, feel special and valued. Make customers feel welcomed and cared for at every contact. Use skills for questioning and listening effectivel. Suitable for: This course is suitable for all staff dealing with customers to raise customer service standards by instructing, equipping... Learn about: Customer Care, Customer Service Skills...

  • Training
  • St Albans
  • 1 Day
Add to comparator
More

£250
+ VAT
Receptionist Skills - Inhouse course ABC Training Solutions Ltd

...To understand the role and develop key skills required to be an effective Receptionist. Suitable for: All reception staff... Learn about: Customer Service Skills, Customer Care, Influencing Skills...

  • Short course
  • Inhouse in Avon
  • 1 Day
Add to comparator
More

£690
+ VAT

...To raise the awareness of customer service and assist delegates in providing exceptional customer care. Suitable for: Any customer or client-facing employees, face to face or telephone contact... Learn about: Customer Service Skills, Influencing Skills, Call Centre...

  • Short course
  • Inhouse in Avon
  • 1 Day
Add to comparator
More

£690
+ VAT

... situations in order to achieve a positive outcome whilst on the phone. All our Cosensa's training programmes are delivered in a positive manner and in risk free environments. The center actively encourages delegates to practice the skills needed for maximise the learning experience and uses a number... Learn about: Understanding Difficult Behavior, Telephone Etiquette, Verbal/Non-Verbal Behavior...

  • Training
  • Advanced
  • Bristol
    and 6 other venues
  • 1 Day
Add to comparator
More

£ 201-500
Outbound Telephone Sales course in Bristol Cosensa Learning & Development Ltd

... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Overcoming Objections, Buying Signals, Telesales Structure...

  • Training
  • Advanced
  • Bristol
    and 9 other venues
  • 1 Day
Add to comparator
More

£ 201-500