13

Telephone Skills courses Scotland

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  • Telephone Skills
  • Classroom-based in Scotland
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CHARACTERISTICS
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  • Short course
  • Brightons (Scotland)
  • 1 Day

...Course Description This training course has been developed and designed to help individuals acquire and improve the knowledge and skills needed... Learn about: Customer Service Skills, Customer Care...


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Enhance your Telephone Consultations course in Glasgow
The Medical and Dental Defence Union of Scotland
  • Course
  • Glasgow
    and another venue.

...’ professional experiences and challenges Uses a skills framework for improving telephone consultations Engages learners in practical exercises to improve... Learn about: Persuasion Skills...


£90
+ VAT
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Customer Care course in Aberdeen
The Urquhart Partnership
  • Course
  • Aberdeen (Scotland)

...: Questioning, Listening, Body Language Understanding behaviour: Triggers, Beliefs, Assertiveness Dealing with aggressive behaviour, giving bad news Telephone... Learn about: Customer Care, Influencing Skills, Negotiation Skills...


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Save 17%
  • Training
  • Edinburgh (Scotland)
  • Beginner
  • 7h - 1 Day

...Workshop Content An Introduction to Selling on the Telephone - Understanding the key points that encourage a customer to purchase from... Learn about: Sales Training, Sales Techniques, Telephone Skills...


£325
+ VAT
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  • Course
  • Altens (Scotland)

...o What does the customer require from your organisation o How do you deliver this o How can you exceed their expectations o How can you encourage... Learn about: Customer Service Skills, Customer Care...


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  • Course
  • Glasgow (Scotland)
  • Different dates available

... professional level technical production skills and research practice. We have close links with industry and you will enjoy the expertise of visiting specialists covering all aspects of TV production, alongside teaching staff, who have direct experience of working in the industry...


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  • NVQ
  • Bearsden (Scotland)
  • 12 Months

... project encourages individuals to think about their personal strengths and weaknesses, and the skills they bring to the team. Communication skills... Learn about: Customer Service Skills, Customer Care...


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  • Course
  • Brightons (Scotland)
  • 2 Days

...This is a one to two day training course designed to help people acquire and improve the knowledge and skills needed to become professional and successful at telephone selling...


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Customer Care course in Aberdeen
The Urquhart Partnership
  • Course
  • Aberdeen (Scotland)

...: Questioning, Listening, Body Language Understanding behaviour: Triggers, Beliefs, Assertiveness Dealing with aggressive behaviour, giving bad news Telephone... Learn about: Negotiation Skills, Customer Service Skills, Influencing Skills...


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  • Course
  • Glasgow (Scotland)
  • Different dates available

...This course gives you an introduction to the skills required for television production. Subjects include single and multi-camera studio techniques, covering roles such as directing, vision mixing, lighting and camera operating. The course is intended to give you a sound basis for applying... Learn about: Television Production...


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  • Short course
  • Brightons (Scotland)
  • 1 Day

...Suitable for: This is a one day training course designed for people who want to improve their communication skills, with particular emphasis on being part of a team... Learn about: Influencing Skills, Negotiation Skills...


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  • Training
  • Glasgow
    and 6 other venues
  • Advanced
  • 1 Day

... situations in order to achieve a positive outcome whilst on the phone. All our Cosensa's training programmes are delivered in a positive manner and in risk free environments. The center actively encourages delegates to practice the skills needed for maximise the learning experience and uses a number... Learn about: Difficult People, Developing Assertiveness, Understanding Difficult Behavior...


£ 201-500
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Outbound Telephone Sales course in Glasgow
Cosensa Learning & Development Ltd
  • Training
  • Glasgow
    and 9 other venues
  • Advanced
  • 1 Day

... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Selling a Product, Overcoming Objections, Gathering Information...


£ 201-500
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