Telephone Skills courses Scotland

YOUR CURRENT SELECTION
  • Telephone Skills
  • Classroom-based in Scotland
METHOD AND LOCATION
  • All 389
  • Distance Learning 0
  • Online 0
  • Blended 3
  • Inhouse 125
  • Classroom-based 261
Scotland 16
Area/Region
PRICE
  • £2,000
  • £500
  • £200
  • £100 or less
SUBJECT AREA
COURSE TYPE
  • All 16
  • Course 7
  • Further Education 4
  • Training 3
  • Short course 2
STARTING
  • In 30 days 4
  • In 3 months 4
  • In 6 months 4
  • In 9 months 4
  • In 1 year 4
  • In over a year 4
AIMED AT
  • Anyone 6
  • Professionals 3
  • Companies 3
LEVEL
  • All levels 3
  • Beginner 1
  • Advanced 2
DURATION
  • Hours 7
  • Days 1
  • Weeks 0
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 1
CHARACTERISTICS
  • Intensive 2
  • Practical course / Workshop 4
  • Seminar 2
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16 results

...Course Description This training course has been developed and designed to help individuals acquire and improve the knowledge and skills needed... Learn about: Customer Care, Customer Service Skills...

  • Short course
  • Brightons (Scotland)
  • 1 Day
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Price on request

...Workshop Content An Introduction to Selling on the Telephone - Understanding the key points that encourage a customer to purchase from... Learn about: Telephone Skills, Sales Training, Sales Techniques...

  • Training
  • Beginner
  • For companies and professionals
  • Edinburgh (Scotland)
  • 1 Day (7 hours of class)
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£325
+ VAT
Enhance your Telephone Consultations course in Glasgow The Medical and Dental Defence Union of Scotland

...’ professional experiences and challenges Uses a skills framework for improving telephone consultations Engages learners in practical exercises to improve... Learn about: Persuasion Skills...

  • Course
  • Glasgow
    and another venue.
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£90
+ VAT
Advanced Communication Skills course in Glasgow Revolution Learning and Development Ltd

...To look at skills, behaviours and approaches to communicate more effectively. Understand a range of tools to use whilst communicating. Understand how our behaviour impacts on the communication process. Understand how to build long lasting relationships. Suitable for: Anyone who needs to improve... Learn about: Call Centre, Customer Service Skills, Persuasion Skills...

  • Vocational qualification
  • Blended in Glasgow
    and 5 other venues
  • 1 Day
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£199
VAT inc.

...? There are two mandatory units: Communicate using customer service language, is all about the language, basic principles and skills needed to communicate... Learn about: Customer Service...

  • A Level
  • Blairgowrie (Scotland)
  • Flexible
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£1,286
+ VAT

... professional level technical production skills and research practice. We have close links with industry and you will enjoy the expertise of visiting specialists covering all aspects of TV production, alongside teaching staff, who have direct experience of working in the industry...

  • Course
  • Glasgow (Scotland)
  • Flexible
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Price on request
Customer Care course in Aberdeen The Urquhart Partnership

...: Questioning, Listening, Body Language Understanding behaviour: Triggers, Beliefs, Assertiveness Dealing with aggressive behaviour, giving bad news Telephone... Learn about: Persuasion Skills, Negotiation Skills, Customer Service Skills...

  • Course
  • Aberdeen (Scotland)
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Price on request

...the Point to point contact you have with your customers o How you can deliver at this point o How do you follow through after the journey Customer Expectations... Learn about: Customer Service Skills, Customer Care...

  • Course
  • Altens (Scotland)
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Price on request

... project encourages individuals to think about their personal strengths and weaknesses, and the skills they bring to the team. Communication skills... Learn about: Customer Care, Customer Service Skills...

  • NVQ
  • Bearsden (Scotland)
  • 12 Months
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Price on request

...This is a one to two day training course designed to help people acquire and improve the knowledge and skills needed to become professional and successful at telephone selling...

  • Course
  • Brightons (Scotland)
  • 2 Days
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Price on request

... study/employment The chance to further develop your skills in numeracy, literacy and IT The opportunity to learn in an adult environment and... Learn about: Customer Service...

  • A Level
  • Blairgowrie (Scotland)
  • Flexible
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£1,950
+ VAT

...This course gives you an introduction to the skills required for television production. Subjects include single and multi-camera studio techniques, covering roles such as directing, vision mixing, lighting and camera operating. The course is intended to give you a sound basis for applying... Learn about: Television Production...

  • Course
  • Glasgow (Scotland)
  • Flexible
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Price on request
Customer Care course in Aberdeen The Urquhart Partnership

...: Questioning, Listening, Body Language Understanding behaviour: Triggers, Beliefs, Assertiveness Dealing with aggressive behaviour, giving bad news Telephone... Learn about: Influencing Skills, Customer Care, Negotiation Skills...

  • Course
  • Aberdeen (Scotland)
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Price on request

...Suitable for: This is a one day training course designed for people who want to improve their communication skills, with particular emphasis on being part of a team... Learn about: Influencing Skills, Negotiation Skills...

  • Short course
  • Brightons (Scotland)
  • 1 Day
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Price on request

... situations in order to achieve a positive outcome whilst on the phone. All our Cosensa's training programmes are delivered in a positive manner and in risk free environments. The center actively encourages delegates to practice the skills needed for maximise the learning experience and uses a number... Learn about: Difficult People, Effective Communication, Verbal/Non-Verbal Behavior...

  • Training
  • Advanced
  • Glasgow
    and 6 other venues
  • 1 Day
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£ 201-500
Outbound Telephone Sales course in Glasgow Cosensa Learning & Development Ltd

... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Selling a Product, Incoming Calls, Buying Signals...

  • Training
  • Advanced
  • Glasgow
    and 9 other venues
  • 1 Day
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£ 201-500