Telephone Skills training

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  • Telephone Skills
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  • £2,000
  • £1,000
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  • £200
  • £100 or less
SUBJECT AREA
COURSE TYPE
  • All 443
  • Course 166
  • Short course 121
  • Training 103
  • Further Education 53
STARTING
  • In 30 days 5
  • In 3 months 5
  • In 6 months 5
  • In 9 months 5
  • In 1 year 5
  • In over a year 4
AIMED AT
  • Anyone 6
  • Professionals 3
  • Companies 3
LEVEL
  • All levels 9
  • Beginner 5
  • Intermediate 1
  • Advanced 3
DURATION
  • Hours 72
  • Days 9
  • Weeks 4
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 0
CHARACTERISTICS
  • Intensive 2
  • Practical course / Workshop 5
  • Seminar 2
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1 - 20 of 103 results
Oxford Applied Training - Business Courses
Handling Customer Complaints - Inhouse training Oxford Applied Training - Business Courses

...are external buyers or internal co-workers, things happen and customers get upset. It’s the nature of things. The challenge each of us face is to handle...

  • Training
  • Inhouse
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£5
Oxford Applied Training - Business Courses
Customer Service Basics Bundle - Inhouse training Oxford Applied Training - Business Courses

...Build your skills to perform essential customer rapport building actions Listening to Your Customers: Learn how to effectively listen to your customers... Learn about: Decision Making, Influencing Skills, Listening Skills...

  • Training
  • Inhouse
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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Special Emagister price

£35 £31
Telephone Skills - Inhouse training Business Enhancement Training

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Customer Service Skills, Call Centre, Negotiation Skills...

  • Training
  • Inhouse
  • 1 Day
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£275
VAT inc.

...of Voice and Language when communicating by telephone. Positive Communication: Using more than just words to convey sincerity and interest. Questioning and Listening Skills... Learn about: Negotiation Skills, Call Centre, Persuasion Skills...

  • Training
  • London
  • 1 Day
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£495
+ VAT

...positive image Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections... Learn about: Customer Care, Customer Service Skills, Call Centre...

  • Training
  • East Grinstead
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Price on request

...development programmes This customer service programme provides all the techniques and skills needed to meet, greet and interact with customers and... Learn about: Customer Service Skills, Customer Care, Influencing Skills...

  • Training
  • Inhouse
  • 2 Days
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Price on request

...representing your company in the most positive way? Are they "commercial aware" when speaking with customers or prospects? Are you confident that... Learn about: Negotiation Skills, Call Centre, Customer Care...

  • Training
  • Torquay
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Price on request

...Confidently look forward to receiving people, live or on the telephone. Project a perfect first image for the callers and visitors. Be cognisant of security... Learn about: Customer Service Skills, Customer Care, Negotiation Skills...

  • Training
  • Wellingborough
  • 1 Day
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Price on request

...professional image whilst examining voice control, key stages of the call, controlling the call, and handling difficult situations... Learn about: Customer Service Skills, Customer Care...

  • Training
  • Warrington
  • 1 Day
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Price on request

...and the principal contact method for many businesses. This course is designed to train new or experienced business people in the key telephone skills required... Learn about: Call Handling, Sales Training, Call Centre...

  • Training
  • London
  • 1 Day
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£350
+ VAT

...their telephone communications skills successfully. Anyone who communicates via the telephone. Communicating with the internal and external customer... Learn about: Negotiation Skills, Customer Care, Influencing Skills...

  • Training
  • Chester
  • 1 Day
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£195
+ VAT

...sales or Office personnel who deal with customers on the telephone and are in a position to influence a sale A practical and participative programme designed... Learn about: Persuasion Skills, Influencing Skills...

  • Training
  • Inhouse in Birmingham
    and 4 other venues
  • 1 Day
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£295
+ VAT
Telephone Service Skills (Part 1) - Inhouse training Creativedge Training & Development Ltd

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Sales Training, Customer Service Skills...

  • Training
  • Inhouse
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Price on request

...phone and how to use it to influence • Control a call and gain information • Question and listen effectively • Manage a difficult situation assertively... Learn about: Oral Communication, Verbal Skills, Customer Service Skills...

  • Training
  • Birmingham
    and 5 other venues
  • 1 Day
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£245
+ VAT
Telephone Excellence - Inhouse training Management Training & Development

...expectations of the levels of service that he or she receives from you. You will learn the skills and techniques to handle any type of incoming call... Learn about: Negotiation Skills, Customer Service Skills, Influencing Skills...

  • Training
  • Inhouse
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Price on request

...skills and knowledge to use the telephone as an effective communication tool. Course Outline: Create a professional image on the telephone Use telephone... Learn about: Customer Service Skills, Negotiation Skills, Influencing Skills...

  • Training
  • Inhouse
  • 1 Day
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£699
VAT exempt
Telephone Collections - Online training Institute of Credit Management

...provides pointers for successful collection and gives tips to put into practice immediately. What you can expect from the Webinar The very best of tutorial advice... Learn about: Effective Communication, Call Handling, Negotiation Skills...

  • Training
  • Online
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£97
VAT inc.
Basic Telephone Techniques - Inhouse training Rhodes Training and Development Ltd

...The course is aimed at all levels of experience. The course recognises the importance of telephone skills and customer care to every business as customers... Learn about: Customer Service Skills, Call Centre...

  • Training
  • Inhouse
  • 2 Days
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Price on request

...smile when you dial Voice - tone, pace, words Personality types - matching your language to the caller Builing personal confidence Handling difficult callers... Learn about: Improve Communication, Customer Service Skills, Verbal Communication...

  • Training
  • Northampton
  • 8 hours of class
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£220
+ VAT

...When communicating with your clients or customers, the telephone is a vital business tool and the principal contact method for many businesses... Learn about: Telephone answering, Effective Communication, Customer Care...

  • Training
  • London
  • 1 Day
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£350
+ VAT

...sales and communications. Quality and continuous customer service is an essential element for developing relationships with clients. Professional telephone... Learn about: Influencing Skills, Customer Service Skills, Negotiation Skills...

  • Training
  • Northampton
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Price on request

...skills to break down communication barriers and respond to the needs of the caller in an engaging manner. First impressions count. This course is designed... Learn about: Improve Communication, Verbal Communication, Customer Care...

  • Training
  • Coventry
  • 1 Day
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£215
VAT inc.