Telephone Skills training

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  • Telephone Skills
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AIMED AT
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LEVEL
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  • Hours 72
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CHARACTERISTICS
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1 - 20 of 100 results
Oxford Applied Training - Business Courses
Customer Service Basics Bundle - Inhouse training Oxford Applied Training - Business Courses

...Identify the actions you will take to strengthen customer loyalty Customer Service Over the Phone: Implement the requirements to delivering great customer... Learn about: Problem Solving, Decision Making, Conflict Resolution...

  • Training
  • Inhouse
  • Flexible
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£350
VAT inc.
CareerVision Training
CareerVision Training

...is presenting a professional telephone image. Help your employees develop telephone proficiency and understand the impact telephone courtesy has on... Learn about: Telephone Skills...

  • Training
  • Beginner
  • Distance Learning
  • Flexible
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£84
+ VAT
CareerVision Training
CareerVision Training

...Learn the importance of effective telephone techniques and how to become an active listener. Series includes five complete courses: Call Center Success... Learn about: Customer Service, Communication Training, Skills and Training...

  • Training
  • Beginner
  • Distance Learning
  • Flexible
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£660
+ VAT
Telephone Skills - Inhouse training Business Enhancement Training

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Influencing Skills, Customer Service Skills, Negotiation Skills...

  • Training
  • Inhouse
  • 1 Day
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£275
VAT inc.

...of Voice and Language when communicating by telephone. Positive Communication: Using more than just words to convey sincerity and interest. Questioning and Listening Skills... Learn about: Call Centre, Persuasion Skills, Negotiation Skills...

  • Training
  • London
  • 1 Day
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£495
+ VAT

...positive image Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections... Learn about: Customer Service Skills, Persuasion Skills, Call Centre...

  • Training
  • East Grinstead
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Price on request

...put excitement in your voice, and enthuse a positive winning attitude that will give customers every confidence in you Gauge how to confidently ask questions... Learn about: Customer Care, Customer Service Skills...

  • Training
  • London
    and another venue.
  • 3 hours of class
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£175
+ VAT

...development programmes This customer service programme provides all the techniques and skills needed to meet, greet and interact with customers and... Learn about: Customer Care, Customer Service Skills, Influencing Skills...

  • Training
  • Inhouse
  • 2 Days
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Price on request

...representing your company in the most positive way? Are they "commercial aware" when speaking with customers or prospects? Are you confident that... Learn about: Influencing Skills, Persuasion Skills, Customer Service Skills...

  • Training
  • Torquay
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Price on request

...Confidently look forward to receiving people, live or on the telephone. Project a perfect first image for the callers and visitors. Be cognisant of security... Learn about: Negotiation Skills, Influencing Skills, Customer Service Skills...

  • Training
  • Wellingborough
  • 1 Day
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Price on request

...professional image whilst examining voice control, key stages of the call, controlling the call, and handling difficult situations... Learn about: Customer Care, Customer Service Skills...

  • Training
  • Warrington
  • 1 Day
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Price on request

...and the principal contact method for many businesses. This course is designed to train new or experienced business people in the key telephone skills required... Learn about: Call Centre, Sales Training, Telephone answering...

  • Training
  • London
  • 1 Day
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£350
+ VAT

...their telephone communications skills successfully. Anyone who communicates via the telephone. Communicating with the internal and external customer... Learn about: Customer Care, Customer Service Skills, Negotiation Skills...

  • Training
  • Chester
  • 1 Day
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£195
+ VAT

...sales or Office personnel who deal with customers on the telephone and are in a position to influence a sale A practical and participative programme designed... Learn about: Influencing Skills, Persuasion Skills...

  • Training
  • Inhouse in Birmingham
    and 4 other venues
  • 1 Day
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£295
+ VAT
Telephone Service Skills (Part 1) - Inhouse training Creativedge Training & Development Ltd

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Customer Service Skills, Sales Training...

  • Training
  • Inhouse
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Price on request

...phone and how to use it to influence • Control a call and gain information • Question and listen effectively • Manage a difficult situation assertively... Learn about: Oral Communication, Improve Communication, Verbal Skills...

  • Training
  • Birmingham
    and 5 other venues
  • 1 Day
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£245
+ VAT

...put excitement in your voice, and enthuse a positive winning attitude that will give customers every confidence in you Gauge how to confidently ask questions... Learn about: Customer Care, Customer Service Skills...

  • Training
  • Inhouse
  • 3 hours of class
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£175
+ VAT

...Understand how to create a positive, helpful attitude. Suitable for: Who Should Attend? Staff members who use the telephone as part of everyday duties and particularly... Learn about: Persuasion Skills, Negotiation Skills, Customer Care...

  • Training
  • Inhouse in London
  • 1 Day
  • 02 January 2030
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£395
+ VAT

...Defining a set process for structuring a sales call with a chance to demonstrate understanding. Turning Inbound Calls into Sales - Gauging the level... Learn about: Telephone Skills, Sales Techniques, Sales Training...

  • Training
  • Beginner
  • For companies and professionals
  • Edinburgh (Scotland)
  • 1 Day (7 hours of class)
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£325
+ VAT

...All staff who would like to improve their telephone communication skills, but in particular those who use the telephone as an important part of their... Learn about: Negotiation Skills, Customer Care, Persuasion Skills...

  • Training
  • London
    and another venue.
  • 1 Day
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£325
+ VAT
Telephone Excellence - Inhouse training Management Training & Development

...expectations of the levels of service that he or she receives from you. You will learn the skills and techniques to handle any type of incoming call... Learn about: Customer Care, Customer Service Skills, Influencing Skills...

  • Training
  • Inhouse
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Price on request

...When communicating with your clients or customers, the telephone is a vital business tool and the principal contact method for many businesses... Learn about: Customer Service Skills, Effective Communication, Telephone answering...

  • Training
  • London
  • 1 Day
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£350
+ VAT

...skills and knowledge to use the telephone as an effective communication tool. Course Outline: Create a professional image on the telephone Use telephone... Learn about: Persuasion Skills, Customer Service Skills, Influencing Skills...

  • Training
  • Inhouse
  • 1 Day
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£699
VAT exempt