Assertiveness skills courses

... stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator... Learn about: Customer Care, Social Skills, Negotiation techniques...

...a team leader and the limits of their authority and accountability. Most suitable for newly appointed team leaders. Communicating with a Team Understanding... Learn about: Communicative skills, Presentation Skills, Team Building...

... a difference in the local community • Weeks 7 – 8 – Work Placement – gain experience, learn new skills and get a career • Week 9 – Next Steps Week – CV...

...This Diploma in Reception and Switchboard Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s... Learn about: Professional Receptionist, Microsoft Excel, Difficult Customers...

... their telephone skills and provide an excellent customer service, when speaking to customers and co-workers. Anyone who would like to increase their confidence to project a professional image and build better relationships when dealing with people by telephone... Learn about: Assertiveness Training, Telephone Skills, Assertive Behaviour...

... for Experienced Managers who want to take influencing and persuading skills to the next level and examine their personal styles and approach. Course Objectives... Learn about: Skills and Training...

...Effective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers don’t strive to be super-heroes. Instead, they are exceptional at picking good people to do what they need to have done, and then letting them get on with it. However delegating... Learn about: Team management, Professional development, Management Control...

...To understand the principles of effective communication. To communicate in a more persuasive. manner both inside and outside your. organisation. To learn how to explain complex ideas in a way that helps understanding. To use persuasion skills to help shape. others' opinions. Suitable...

...This one day course covers key areas relating to efficient succession planning: Identifying and developing the skills and competencies... Learn about: Required skills, Effective Appraisal, Skills| planning methods...

...Our Customer Service programmes will give your people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care. Impact Factory provides just about any kind of customer... Learn about: Influencing Skills, Delegating Skills, Customer Retention...

...Skills to help you both delegate effectively and motivate your staff and get the best performance from them. Suitable for: Anyone whose role involves delegating work to other staff...

... Appraisal Finance for Non Financial Managers Initiating and Managing Change Interviewing Skills Completion of four of the workshops in this series and a... Learn about: Responsibility| power, Interviewing Skills...

...The skills to be more persuasive and exert more influence Increased confidence to make you more effective in handling different people and situations An understanding of different communication styles, and how to adapt your own when necessary More success in negotiations Insights into emotional...

... What will i get out of it This practical course provides an insight into one of the core skills all managers must possess Â- delegation. As well...

...Effective delegation is a key management skill but one that many managers and supervisors find difficult to achieve successfully. Good delegation can build a successful and high performing team, develop individuals, improve morale, save you time and allow you to focus on achieving objectives...

...The Knowledge Academy Business Communication Skills 2 day course covers the following topics: Introduction Mastery of communication gets results... Learn about: Business Communication, Skills and Training, Team Training...

... we will work with you to fulfill the assessment criteria using your existing work evidence. Unit 3: Assess Vocational Skills, Knowledge and Understanding... Learn about: Social Skills, Assertion Training, Assertiveness Training...

...different ways delegating tasks. This course will help you to use an eight-step process for effective delegation, giving better instructions for better... Learn about: Giving Instructions, Monitoring Delegation, Good Delegator...

... your own feelings and behaviour while looking after your customers. It's will build your confidence and enable you to create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact. The course will give you the skills... Learn about: Assertiveness Training, Communication Skills, Assertive Behaviour...

...Ability to establish and build rapport at all levels An understanding of the differences between manipulating and influencing Recognition and practice of helpful behavioural techniques Negotiation and conflict resolving skills Questioning techniques to achieve results. Suitable for:...