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Customer Service Courses
- Course
- Online
- Intermediate
- Different dates available
- 11h - 1 Year
... department. The course is designed to give you the practical knowledge required to carry out administrative and PA duties effectively in settings such as solicitors’ offices, corporate legal teams, public sector departments, and legal support services. It also introduces best practices for managing schedules... Learn about: Customer Service, Legal Secretary, Proof Reading...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
..., improve accuracy, and develop the confidence needed to support teams, managers, and clients. By exploring topics such as email management, customer communication, data handling, and professional record-keeping, the course equips learners with relevant and transferable skills valued in office-based roles... Learn about: MS Excel, Business Writing, Microsoft Word...
- Course
- Online
- Different dates available
- 18h - 1 Year
... administrative environments, ensuring learners can provide excellent first-point-of-contact service. Whether learners want to begin a career as a receptionist, upgrade existing skills, or transition into administrative roles, this diploma offers strong, job-relevant knowledge that adds clear value to... Learn about: Customer Service, MS Excel, Communication Training...
- Training
- Inhouse
- Different dates available
...Determine what is required to successfully manage a remote customer service team. Ask for more information through Emagister's website!... Learn about: Customer Service, Team Training...
- Course
- Distance Learning
- Intermediate
- Different dates available
- 60h - 12 Months
... •Identify what customers want •Devise a plan for service excellence •Deliver a service excellence project •Monitor and assess the effectiveness of the plan •Maintain service excellence in your organisation... Learn about: Quality Training, Financial Training, Customer Care...
- Training
- Online
- Intermediate
- 1h - 1 Day
...In this webinar, the speaker will explain how to create an outstanding customer service experience, and how to handle difficult customers like a pro. This course is perfect for business owners, managers and employees to get their team trained... Learn about: Business tips, HR Training, Customer Service Skills...
- Short course
- Online
- Different dates available
- 365 Days
... customers. We often bring our own attitudes and baggage into our jobs. However, customer service requires that you leave all those behind. The customer is the sole focus of the conversation and your goal is to keep them happy and satisfied. The Customer Service Basics is a must have skill for employees... Learn about: Sales Training, Customer Service, Customer Handling...
- Training
- Inhouse
- Different dates available
...Learn how to inspire and motivate your customer service team. Ask for more information through Emagister's website!... Learn about: Team Training, Customer Service...
- Course
- Online
- Different dates available
... for individuals and companies that want to connect with their customers in a mutually beneficial way, to improve the service delivery while measuring and enhancing customer loyalty. The correct application of the knowledge and tools delivered in this course has the potential to increase revenue and market share... Learn about: Customer Care, Online Course, Personal Development...
- Course
- Glasgow
- Different dates available
... for service excellenceDeliver a service excellence projectMonitor and assess the effectiveness of the planMaintain service excellence in your organisation... Learn about: Customer Service, Quality Training, Skills and Training...
- Training
- Colchester
- Intermediate
- Different dates available
- 1 Day
... customer service and sales and will include a range of learning styles and techniques. The course will include a pre-evaluation questionnaire and trainer feedback post course... Learn about: Customer relationship, Customer Service Skills, Sales Training...
- Course
- Cardiff
- Different dates available
- 2 Days
...The Knowledge Academy Effective Customer Service Strategies 2 day course covers the following topics: Introduction Customers demand quality service... Learn about: Sales Training, Customer Service, Quality Training...
- Course
- Online
- Different dates available
... to provide excellent customer service.Benefits Improve your career prospects. Learn valuable knowledge, skills, advice and guidance to help you achieve success. Study online from anywhere. Study at your own pace. Download and print your industry recognised certificate on successful completion... Learn about: Visual Demonstrations and Multimedia Presentations, Navigation and Controls, Premises standards...
- NVQ
- Distance Learning
- Different dates available
- 80h - 1 Year
...Approximate Study Time: 80 Hours (Self Study) Buy Now More Info This course is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set, improve and maintain service excellence. On successful... Learn about: Quality Assurance, Quality Systems, Market Research...
- Short course
- Online
- October
- 5h
...This course bundle is perfect for any organisation looking to grow a successful business in terms of maximising profit and ensuring they have a good customer service approach in place. It comprises of 6 accredited and intensive course bundle. Ideal for senior managers, intermediate managers... Learn about: Managing Communication, Customer Manager, Managing Conflict...
- Short course
- Online
- Different dates available
... Existing Customers! $$$ Solve Problems FAST! Learn How to Create an Outstanding Customer Service Experience How to Handle Difficult Customers like a PRO! Learn the 5 Tenets of TQM Avoid the 10 Deadly Sins of Customer Service! … and MUCH More!!! Sign up Now!"... Learn about: Customer Service...
- Course
- Cardiff
- Different dates available
- 1 Day
... to ensure that your customers stay loyal to your organisation’s goods, products and services. Who Should Attend Customer Service Managers, Team Leaders... Learn about: IT Management, Customer relationship, Customer Relationship Management...
- Short course
- Online
- Intermediate
- Different dates available
- 1 Month
... with the importance of strong and consistent communication, the art of dealing with difficult Customers, how to handle complaints, the value of Customer loyalty and so much more besides. Take that first important step towards a fulfilling lifelong career as a Customer Service specialist right... Learn about: Communication Training, Customer Service...
- Course
- Online
- Advanced
- Different dates available
- 320h
... Service specialist, it’s your job to ensure every Customer leaves with a positive and lasting impression of the business as a whole... Learn about: Customer Manager, Customer Services Course, Customer Services Course (Level 2)...
- Training
- Inhouse
- Different dates available
...Customer Service agents receive feedback on their performance. Ask for more information through Emagister's website!... Learn about: Customer Service...
- Course
- Online
- 100h - 12 Months
... that is fundamental to the delivery of excellent customer service. The NCFE Certificate in Customer Service Knowledge distance learning course covers many issues, including the legislation, policies and procedures followed in providing customer care, learning from feedback and promoting products and services... Learn about: Customer Care, Customer Service...
- Training
- Online
- Intermediate
- 1h - 1 Day
...This webinar will help you maintain high-levels of customer satisfaction while minimizing conflict, And you will learn best practices-what today's customers really want and expect in 2019 (based on experience and latest research)... Learn about: Customer Care, Business Process, Customer Service Skills...
- Course
- Distance Learning
- Intermediate
- Different dates available
- 100h - 12 Months
.... This qualification will help you to develop your understanding of customer service by exploring the important aspects of the sector, which will help you to improve and progress within a customer service role. The knowledge you gain from this course can assist with both personal and professional development... Learn about: Customer relationship, Communication Training, Customer Service...