Customer Service Skills courses Northern Ireland

... of responsibility.  Manage a project.  Manage a programme of complementary projects.  Work with others to improve customer service.  Build your organisation’s...

... three specialist units Core units The UK Travel and Tourism Industry Exploring Customer Service in Travel and Tourism UK Travel and Tourism Destinations... Learn about: Tourism Development, Tourism and Hospitality, Travel Tourism...

...Suitable for: Anyone who has attended the Welcome Host programme who works in a customer facing...

.... This course will equip delegates with the confidence and skills to achieve better results from their outgoing sales calls... Learn about: Customer Retention, Sales Training, Telephone Skills...

... qualifications. Subjects studied will include: - Building a personal career portfolio - Developing customer service skills - Making choices in pursuit of personal...

... in Hospitality consists of five core units plus thirteen specialist units. Core units The Hospitality Industry Customer Care in Hospitality Health, Safety... Learn about: Hospitality Management, Hospitality catering...

...Suitable for: Anyone who works to serve customers in the Hospitality Industry...

... Exploiting Good Customer Service Territory & Account Allocation Account Development Strategies (ADS) Determine the Factors - Plus and Minus that affect...

... or Customer Services Attendance: Full-Time 10/11-70010-BRF1B BA Business Management/Studies - Year 1 Bangor Places Available: 16 Starting Week: 06/09/2010...

... the relevant Essential Skills qualification. This will be a compulsory part of your timetable. Progression Routes You may proceed to the Level 3 BTEC Extended Diploma in Travel and Tourism or start a career in Travel and Tourism e.g. with a Travel Agency, Airline, Hotel or other Tourist facility... Learn about: Full Time...

...: 18 Hours Total: 648 Expected length: 1 Year Contact: MRS Price or Customer Services Attendance: Full-Time...

...The new Foundation Degree in Retail is a unique and valuable qualification for the Retail Sector. The programme was developed using the National Sector Skills Council (Skillsmart Retail) framework, in consultation with leading retail organisations, ensuring that the award adds value to your...

...A Level 3 BTEC Extended Diploma is a practical, work-related course. You learn by completing projects and assignments that are based on realistic workplace situations, activities and demands. As well as learning about the employment area you have chosen, you develop the skills you need to start... Learn about: Full Time...

...The first part of good Customer Service that we teach is, if the phone is ringing, answer it. Common sense some would say but the amount of people who recognise a caller’s number but don’t answer it for fear of a complaint or a complex question that they cannot answer is truly amazing... Learn about: Customer Service, Public Speaking, Sales Manager...

...This course is designed to motivate employees involved in selling, and to generate extra revenue through effective customer service techniques. Suitable for: Everyone involved in selling and caring for customers...

... interaction from your audience. Our Presentation Skills Course Belfast deals with using multimedia software such as Microsoft® PowerPoint® and Google® Slides along with speaking with story boards, flip charts, company literature and product demonstration... Learn about: Account management, Presentation Skills, Sales Promotion...

...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements... Learn about: Sales Techniques, Telephone answering, Telephone Skills...

... and negotiate for win-win outcomes, all to maximise their sales performance and strengthen customer success... Learn about: Sales Process, Pricing techniques, Sales Marketing...

...Key Account Management (KAM) should be a systematic approach to managing and growing your most important customers while delivering mutual value and goals. KAM is not merely a sales strategy but rather should be a complete organisation change. Our KAM course looks at how you select a customer... Learn about: Sales Strategy, Key Account Management, SALES PIPELINE...

... products and services on the telephone. However, very few people working in the fast growing field of. Suitable for: Anyone new to telephone sales or existing telesales people who wish to have a refresher... Learn about: Telephone techniques, Sales skills, Sales Techniques...