Customer Service Skills courses Northern Ireland

... in the workplace and assess your knowledge and understanding of the key areas of management. The programme will improve your management and leadership skills...

... Specialist units European Holiday Destinations Exploring Marketing in Travel and Tourism Business Skills for Travel and Tourism Developing Employability Skills... Learn about: Tourism Development, Tourism and Hospitality, Travel Tourism...

...Suitable for: Anyone who has attended the Welcome Host programme who works in a customer facing...

.... This course will equip delegates with the confidence and skills to achieve better results from their outgoing sales calls... Learn about: Basic Skills, Customer Retention, Customer Service...

... qualifications. Subjects studied will include: - Building a personal career portfolio - Developing customer service skills - Making choices in pursuit of personal...

... for Hospitality Personal Selling and Promotional Skills for Hospitality Human Resources in Hospitality Understanding Large-scale Events Conference and Banqueting... Learn about: Hospitality Management, Hospitality catering...

...Suitable for: Anyone who works to serve customers in the Hospitality Industry...

..., Qualifying Opportunities, Pipeline Management, Building (and maintaining) Relationships, using Advanced Communication Skills and understanding the importance...

... qualifications. What's it all about? This business course is designed to equip you with the knowledge and skills necessary for employment in a variety of modules...

...Units include: The UK Travel and Tourism Industry Exploring Customer Service in Travel and Tourism UK Travel and Tourism Destinations Exploring Marketing in Travel and Tourism If you are accepted onto this course without a Grade C or above in Maths and/or English you will be required to complete... Learn about: Full Time...

... level positions. What's it all about? This course will provide you with the secretarial skills and qualifications required for a career in an office...

...The new Foundation Degree in Retail is a unique and valuable qualification for the Retail Sector. The programme was developed using the National Sector Skills Council (Skillsmart Retail) framework, in consultation with leading retail organisations, ensuring that the award adds value to your...

... Operations, Hotel Management, Conference and Event Management, Customer Services, Holiday Rep, Adventure Tourism, Visitor Attractions, Public Sector Tourism, Heritage, Entertainment and Leisure, Transport etc. If you decide to go to university or college you could take a degree or a Level 5 BTEC Higher... Learn about: Full Time...

...The first part of good Customer Service that we teach is, if the phone is ringing, answer it. Common sense some would say but the amount of people who recognise a caller’s number but don’t answer it for fear of a complaint or a complex question that they cannot answer is truly amazing... Learn about: Customer Service, Telephone Skills, Public Speaking...

...This course is designed to motivate employees involved in selling, and to generate extra revenue through effective customer service techniques. Suitable for: Everyone involved in selling and caring for customers...

... interaction from your audience. Our Presentation Skills Course Belfast deals with using multimedia software such as Microsoft® PowerPoint® and Google® Slides along with speaking with story boards, flip charts, company literature and product demonstration... Learn about: Presentation Skills, Sales Training, Sales Promotion...

...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements... Learn about: Telephone services coordination, Sales Training, Sales Techniques...

... and negotiate for win-win outcomes, all to maximise their sales performance and strengthen customer success... Learn about: Negotiation techniques, Key Account Management, Sales Process...

...Key Account Management (KAM) should be a systematic approach to managing and growing your most important customers while delivering mutual value and goals. KAM is not merely a sales strategy but rather should be a complete organisation change. Our KAM course looks at how you select a customer... Learn about: Negotiation Skills, Sales Techniques, Key Account Management...

... products and services on the telephone. However, very few people working in the fast growing field of. Suitable for: Anyone new to telephone sales or existing telesales people who wish to have a refresher... Learn about: Telephone Skills, Sales Techniques, Sales skills...