Customer Service Skills courses Northern Ireland

... of responsibility.  Manage a project.  Manage a programme of complementary projects.  Work with others to improve customer service.  Build your organisation’s...

... three specialist units Core units The UK Travel and Tourism Industry Exploring Customer Service in Travel and Tourism UK Travel and Tourism Destinations... Learn about: Travel Tourism, Tourism and Hospitality, Tourism Development...

...Suitable for: Anyone who has attended the Welcome Host programme who works in a customer facing...

.... This course will equip delegates with the confidence and skills to achieve better results from their outgoing sales calls... Learn about: Confidence Training, Customer Retention, Sales Training...

... qualifications. Subjects studied will include: - Building a personal career portfolio - Developing customer service skills - Making choices in pursuit of personal...

... and Security in the Hospitality Industry Hospitality Business Operations Hospitality Team Leadership and Supervision Specialist units Food Service Operations... Learn about: Hospitality Management, Hospitality catering...

...Suitable for: Anyone who works to serve customers in the Hospitality Industry...

... Exploiting Good Customer Service Territory & Account Allocation Account Development Strategies (ADS) Determine the Factors - Plus and Minus that affect...

... or Customer Services Attendance: Full-Time 10/11-70010-BRF1B BA Business Management/Studies - Year 1 Bangor Places Available: 16 Starting Week: 06/09/2010...

... the relevant Essential Skills qualification. This will be a compulsory part of your timetable. Progression Routes You may proceed to the Level 3 BTEC Extended Diploma in Travel and Tourism or start a career in Travel and Tourism e.g. with a Travel Agency, Airline, Hotel or other Tourist facility... Learn about: Full Time...

...: 18 Hours Total: 648 Expected length: 1 Year Contact: MRS Price or Customer Services Attendance: Full-Time...

...The new Foundation Degree in Retail is a unique and valuable qualification for the Retail Sector. The programme was developed using the National Sector Skills Council (Skillsmart Retail) framework, in consultation with leading retail organisations, ensuring that the award adds value to your...

...A Level 3 BTEC Extended Diploma is a practical, work-related course. You learn by completing projects and assignments that are based on realistic workplace situations, activities and demands. As well as learning about the employment area you have chosen, you develop the skills you need to start... Learn about: Full Time...

...The first part of good Customer Service that we teach is, if the phone is ringing, answer it. Common sense some would say but the amount of people who recognise a caller’s number but don’t answer it for fear of a complaint or a complex question that they cannot answer is truly amazing... Learn about: Telephone Skills, Account management, Sales Coaching...

...This course is designed to motivate employees involved in selling, and to generate extra revenue through effective customer service techniques. Suitable for: Everyone involved in selling and caring for customers...

... interaction from your audience. Our Presentation Skills Course Belfast deals with using multimedia software such as Microsoft® PowerPoint® and Google® Slides along with speaking with story boards, flip charts, company literature and product demonstration... Learn about: Customer Service, Presentation Skills, Negotiation techniques...

...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements... Learn about: Sales Techniques, Support for telecommunications user, Telephone answering...

... and negotiate for win-win outcomes, all to maximise their sales performance and strengthen customer success... Learn about: CRM (Customer Relationship Management), Negotiation techniques, Presentation Skills...

...Key Account Management (KAM) should be a systematic approach to managing and growing your most important customers while delivering mutual value and goals. KAM is not merely a sales strategy but rather should be a complete organisation change. Our KAM course looks at how you select a customer... Learn about: Sales Manager, SALES PIPELINE, Negotiation Skills...

...The importance of the telephone in selling is now well documented. This one-day "results-orientated" workshop will help focus your telephone sales people on the skills, techniques and methods required to succeed in Telephone Sales. Only practice makes perfect - especially when it comes to selling... Learn about: Selling Skill, Sales skills, Sales Marketing...