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Customer Service Skills courses Northern Ireland
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course is to equip call centre agents with the skills, information and knowledge to combat the typical challenges experienced in a call centre... Learn about: Call Centre Skills, Enhance performance, Telephone techniques...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...Sales process mapping is simply a series of customer-focused steps that enables the salesperson to substantively increase win rates, build customer retention, and increase revenue production... Learn about: Sales Marketing, Sales Process, Sales skills...
- Foundation degree
- Newtownabbey
- 2 Years
...The new Foundation Degree in Retail is a unique and valuable qualification for the Retail Sector. The programme was developed using the National Sector Skills Council (Skillsmart Retail) framework, in consultation with leading retail organisations, ensuring that the award adds value to your...
- Vocational qualification
- Holywood
...This course is ideal start to developing your secretarial, administration and office skills. You will also be given the opportunity to achieve Essential Skills qualifications in Literacy, Numeracy and ICT as appropriate to individual needs...
- Short course
- Belfast City
- 1 Day
...Suitable for: Anyone who has attended the Welcome Host programme who works in a customer facing...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
.... This course will equip delegates with the confidence and skills to achieve better results from their outgoing sales calls... Learn about: Basic Skills, Customer Service, Sales Training...
- BTEC
- Newtownabbey
- 2 Years
...A Level 3 BTEC Extended Diploma is a practical, work-related course. You learn by completing projects and assignments that are based on realistic workplace situations, activities and demands. As well as learning about the employment area you have chosen, you develop the skills you need to start... Learn about: Full Time...
- Vocational qualification
- Bangor
...This is an introductory course for anyone wanting to pursue a career in Beauty Therapy on which students will learn basic skills...
- Course
- Blended in Belfast City
...Suitable for: Anyone who works to serve customers in the Hospitality Industry...
- Vocational qualification
- Newcastle
...This course contains a mixture of theory and practical to help improve your bridge skills...
- Vocational qualification
- Holywood
... qualifications. Subjects studied will include: - Building a personal career portfolio - Developing customer service skills - Making choices in pursuit of personal...
- Vocational qualification
- Holywood
... Act as they react to alcohol retailers and services Licensing Law in relation to the protection of children from harm The social responsibilities...
- Short course
- Belfast City
- 1 Day
...This course is designed to motivate employees involved in selling, and to generate extra revenue through effective customer service techniques. Suitable for: Everyone involved in selling and caring for customers...
- Short course
- Belfast City
- Intermediate
- 1 Day
...The first part of good Customer Service that we teach is, if the phone is ringing, answer it. Common sense some would say but the amount of people who recognise a caller’s number but don’t answer it for fear of a complaint or a complex question that they cannot answer is truly amazing... Learn about: Sales Marketing, Customer Service, Sales Techniques...
- Short course
- Belfast City
- Intermediate
- 1 Day
... interaction from your audience. Our Presentation Skills Course Belfast deals with using multimedia software such as Microsoft® PowerPoint® and Google® Slides along with speaking with story boards, flip charts, company literature and product demonstration... Learn about: Pricing techniques, Presentation Skills, Customer Service...
- Short course
- Belfast City
- Beginner
- 2 Days
... and negotiate for win-win outcomes, all to maximise their sales performance and strengthen customer success... Learn about: Sales Training, Negotiation techniques, Sales Process...
- Short course
- Belfast City
- Intermediate
- 1 Day
...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements... Learn about: Telephone services coordination, Sales Techniques, Negotiation Skills...
- Short course
- Belfast City
- Intermediate
- 2 Days
...Key Account Management (KAM) should be a systematic approach to managing and growing your most important customers while delivering mutual value and goals. KAM is not merely a sales strategy but rather should be a complete organisation change. Our KAM course looks at how you select a customer... Learn about: Presentation Skills, Key Account Management, Customer Service...