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Customer Service Skills courses Northern Ireland
- Training
- Belfast
- Advanced
- 1 Day
... or discuss business opportunities with customers on the phone. The trainer for this course has extensive experience in design and delivery of sales related training programmes. They have been successfully delivering training to both public and private sector organisations for over twelve years and previously... Learn about: Company Image, Buying Signals, Incoming Calls...
Similar training and in other locations
- Course
- Online
- Different dates available
- 65h
..., welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. For any company you need a person to greet clients or customers. A good receptionist helps make a good impression about the company and can enhance the reputation... Learn about: Ms Office, Listening Skills, Communication Training...
- Course
- Online
...Understand customer service to improve service delivery. West Lothian College is an award winning provider of further education based in Livingston, West Lothian. The College offers the widest range of academic and vocational qualifications in the area, offering a diverse curriculum... Learn about: Customer Service...
- Course
- Online
- Intermediate
- 6h - 1 Year
... skills that employers highly value... Learn about: Customer satisfaction, Problem Solving, Telephone Skills...
- Course
- Online
- Intermediate
- Different dates available
- 66h
... Keys To Staying Motivated Improve Your Marketing Provide Top Customer Service Wrapping Up Module 5: Microsoft Word Module One – Getting Started Module... Learn about: Presenting & Appearance, Communication Training, Communication Skills...
- NVQ
- Online
- Different dates available
- 100h - 12 Months
...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to... Learn about: Customer Retention Strategy, Customer Service, Customer Service Skills...
- Course
- Online
- Different dates available
... knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications... Learn about: Customer Service, Customer skills, Service Techniques...
- Course
- Online
- Intermediate
- 7h - 1 Year
... immediately in real-world customer-facing roles. The Customer Service Advisor course is ideal for those looking to enter customer service, improve workplace performance, or strengthen transferable communication skills. Whether you are new to the field or seeking to enhance existing experience... Learn about: Customer Service, Customer Service Skills, Customer Relationship Management...
- Course
- Online
... or sports centres; local authorities or voluntary organisations, etc all require effective customer service skills and knowledge. With a vibrant, modern... Learn about: Customer Service...
- Course
- Online
...Develop the skills required to be an exceptional customer services representative with this in-depth course. Despite self-service and online shopping becoming more common, people still need pre-and post-sales care – which is where a diploma in Cust... Learn about: Customer Service...
- Course
- Online
- Different dates available
... and public servants who want to become more proficient at providing friendly and effective customer service... Learn about: Retail Industry, Public Sector, Customer Service...
- Course
- Online
- Intermediate
- 7h - 1 Year
... consistent patient-centred service. The training also highlights the importance of teamwork, ethical behaviour, and maintaining service standards within healthcare settings. By completing this course, learners will build confidence in handling patient interactions, supporting positive patient journeys... Learn about: Quality Training, Customer Service, Skills Communication...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Suitable for: This course is suitable for those over the age of 16 who are employed in the relevant sector and provide customer service at varying levels... Learn about: Verbal Communication, Customer Service Skills, Customer Service...
- Training
- Online
- Beginner
- Different dates available
- 3h
...This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints... Learn about: Customer satisfaction, Customer Service, Customer Service Skills...
- Course
- Online
- Different dates available
...Summary: This work based course develops the skills and knowledge needed for a wide range of careers working in customer service. Course description... Learn about: Customer Service, Team Training, Skills and Training...
- Course
- Online
- Intermediate
- 3h - 1 Year
... into managing customer-facing teams effectively. Whether working in retail, hospitality, call centres, healthcare, or corporate environments, this course helps develop transferable customer service leadership skills applicable across sectors. By completing this course, learners can enhance their confidence... Learn about: Customer Relationship Management, Confidence Training, Team Training...
- NVQ
- Online
- Different dates available
- 240h - 12 Months
...Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors... Learn about: Customer Service Skills, Customer Retention, Customer Manager...
- Course
- Online
... who are changing their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...
- Course
- Online
- Different dates available
...Summary: This work based course develops the skills and knowledge needed for a wide range of careers working in customer service. Course description... Learn about: Team Training, Skills and Training, Customer Service...
- Course
- Online
- Intermediate
- 1h - 1 Year
... confidently to customer needs, handle challenging situations professionally, and contribute positively to a company’s reputation. Whether you are starting a career in customer service, seeking to enhance your CV, or aiming to progress into supervisory roles, this diploma offers the tools and insights... Learn about: Customer Service Skills, Customer Service, Customers & Suppliers...