-
All
-
Online
-
Filters
-
Location
-
Online
-
Type of studies
-
+ Filters
Distance and online learning Customer Service Skills courses
- Course
- Online
- Intermediate
- Different dates available
..., all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn’t willing to admit his mistakes... Learn about: Proper Phone Language, Handling Interoffice Calls, Correcting Poor Telephone Etiquette...
- Course
- Online
- Different dates available
.... The modules on this course have been designed by the industry experts and by undertaking this course you will get to acquire appropriate customer service skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and... Learn about: Customer Service Skills, Customer Service...
- Course
- Online
- Beginner
- Different dates available
... the first point of contact in a business so it is of vital importance that they make the right impression. This customer service course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs. The course aims to develop learner's... Learn about: Service reports and dashboards, Service level management, Customer Retention...
- Course
- Online
- February
...Recognise who the customers are and what they are looking for. -Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage... Learn about: Customer Relationship Management, Customer Care, Customer Manager...
- Course
- Online
- Intermediate
- Different dates available
...The Moment of Truth Maintaining Customer Relationships BENEFITS Learn to sustain and grow your business by creating a positive customer experience... Learn about: Customer Needs, Customer satisfaction, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service... Learn about: Customer Services Course (Level 2), Customer relationship, Communication Skills...
- Course
- Distance Learning
- Intermediate
- Different dates available
- 12 Months
... •Identify what customers want •Devise a plan for service excellence •Deliver a service excellence project •Monitor and assess the effectiveness of the plan •Maintain service excellence in your organisation... Learn about: Customer Service, Quality Training, Quality Systems...
- Vocational qualification
- Online
- Different dates available
- 6 Months
... expanding your understanding of Customer Service. The convenience of the course allows you to learn at your own pace... Learn about: Customer Service, Handling problems, Customer relationship...
- Short course
- Online
- Different dates available
- 1 Day
... a professional an image of the organization. Suitable for: This course is suitable for anyone who wants to learn the basic telephone skills... Learn about: Oral Communication, Influencing Skills, Call Handling...
- Training
- Online
- Intermediate
- 1 Day
..."people skill specialist," as he speaks and train on numerous disciplines ranging from communicatio and team leadership to change management and negotiation skills... Learn about: Customer Service Skills, Customer Manager, Customer Retention Strategy...
-
Spending 6 months at Reception Academy was the most delightful experience from my life and I'm exceptionally cheerful and glad for picking these astounding courses (4 at Reception course and 2 at English course) . I truly prescribe everybody don't delay to do any courses with Reception Academy .Thank you particularly Nathalie, Rami and Daniel.
← | →
-
I am extremely cheerful that I graduate Reception academy. I want to thanks to my mentor Pierre for his pateince & amazing teaching skills.I exceptionally recommend Reception Academy to everyone who wants to go in hospitality industry.
← | →
-
I picked up hotel receptionist and Opera V5 course. It was extraordinary compared to other things that I made. In under about fourteen days I landed a position. Special Thanks to coach, Pierre,magnificent involvement with great individuals. I highly suggest Recption Academy to start a career in Hospitality Industry.
← | →
- Training
- Online
- Different dates available
- Support service
- Online campus
...! With this online course you will learn all about up-selling techniques, like how to identify win-win opportunities and how to benefit from them. In addition, you will acquire customer service and cross selling techniques, becoming soon enough an up-selling expert! Keep in mind that the course is online, giving... Learn about: Customer Service Skills, Sales Techniques, Sales Process...
...! With this online course you will learn all about up-selling techniques, like how to identify win-win opportunities and how to benefit from them. In addition, you will acquire customer service and cross selling techniques, becoming soon enough an up-selling expert! Keep in mind that the course is online, giving... Learn about: Customer Service Skills, Sales Techniques, Sales Process...
-
Spending 6 months at Reception Academy was the most delightful experience from my life and I'm exceptionally cheerful and glad for picking these astounding courses (4 at Reception course and 2 at English course) . I truly prescribe everybody don't delay to do any courses with Reception Academy .Thank you particularly Nathalie, Rami and Daniel.
← | → see all
-
I am extremely cheerful that I graduate Reception academy. I want to thanks to my mentor Pierre for his pateince & amazing teaching skills.I exceptionally recommend Reception Academy to everyone who wants to go in hospitality industry.
← | → see all
-
I picked up hotel receptionist and Opera V5 course. It was extraordinary compared to other things that I made. In under about fourteen days I landed a position. Special Thanks to coach, Pierre,magnificent involvement with great individuals. I highly suggest Recption Academy to start a career in Hospitality Industry.
← | → see all
-
Very easy to follow and a joy to read.
← | →
-
The course is very smooth and a pleasure to read through.
← | →
-
Presently on my way to my profession. Superb course.I appreciated doing this course and I exceedingly prescribe it to everyone. Much thanks. Extremely accommodating online educators there day in and day out would do another course in a squint of an eye, simple set up and exceptionally supportive, now on my way to my profession. Cheerful me.
← | →
- Short course
- Online
- Intermediate
- Different dates available
- Online campus
- Virtual classes
- Support service
- Delivery of study materials
...Learn how to stick to a budget, sell tickets and manage the finances effectively throughout the event. Get insight into the importance of health and safety at all events... Learn about: Food safety, Financial Management, Customer Service Skills...
...Learn how to stick to a budget, sell tickets and manage the finances effectively throughout the event. Get insight into the importance of health and safety at all events... Learn about: Food safety, Financial Management, Customer Service Skills...
-
Very easy to follow and a joy to read.
← | → see all
-
The course is very smooth and a pleasure to read through.
← | → see all
-
Presently on my way to my profession. Superb course.I appreciated doing this course and I exceedingly prescribe it to everyone. Much thanks. Extremely accommodating online educators there day in and day out would do another course in a squint of an eye, simple set up and exceptionally supportive, now on my way to my profession. Cheerful me.
← | → see all
-
The course content was incredible and all inclusive.
← | →
-
Excellent, very worthwhile course, I honestly recommend taking it.
← | →
- Course
- Online
- Different dates available
- 3 Months
...New entrants in CDD roles or those who wish to learn more about CDD Client managers, project managers, operational staff, middle office and sales assistant Consultants... Learn about: Client Management, Customer Service Skills, Communication Skills...
...New entrants in CDD roles or those who wish to learn more about CDD Client managers, project managers, operational staff, middle office and sales assistant Consultants... Learn about: Client Management, Customer Service Skills, Communication Skills...
-
The course content was incredible and all inclusive.
← | → see all
-
Excellent, very worthwhile course, I honestly recommend taking it.
← | → see all
- Course
- Online
- January
...participants will explore Albert Mehrabian’s study on communication and how it affects telephone communication. Participants will also learn the role that... Learn about: Sales Training, Customer satisfaction, Customer Service Skills...
-
Firstly, we were dealt with in a very professional manor from start to finish. Secondly, the course was everything I expect and then some, very detailed and informative but presented in a way that those who are not so tech savvy can still use it.
← | →
- Short course
- Online
- Beginner
- Different dates available
...There is no time limit to complete the course during this period. The assessment can be re-taken as many times as the learner requires at no extra... Learn about: Negotiation Skills, Organizational Skills, Improve Communication...
...There is no time limit to complete the course during this period. The assessment can be re-taken as many times as the learner requires at no extra... Learn about: Negotiation Skills, Organizational Skills, Improve Communication...
-
Firstly, we were dealt with in a very professional manor from start to finish. Secondly, the course was everything I expect and then some, very detailed and informative but presented in a way that those who are not so tech savvy can still use it.
← | →
- Short course
- Online
- Beginner
- Different dates available
... of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement... Learn about: Customer Care, Problem Solving, Customer Manager...
- Course
- Distance Learning
- Intermediate
- Different dates available
- 12 Months
... for this level can include Personal Assistant, Secretary and Administration Clerk. The course effectively is about communicating. It covers three areas, all central to the administrative role, these are: • Organising skills • I.T. skills • People skills... Learn about: Problem Solving, Business and Administration, Customer Service...
- Course
- Distance Learning
- Different dates available
- Support service
- Personal tutor
...an allocated tutor who will mentor them through their qualification. Work for marking is uploaded to our website, where feedback is posted within two working... Learn about: Skills Communication, Customer Care, Communicative skills...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
- Virtual classes
- Support service
- Delivery of study materials
- Online campus
... interact professionally and that they understand the challenges faced in delivering the ever more demanding customer experience your customers expect. This telephone techniques course provides each learner with the knowledge and practical abilities required to meet these expectations and deliver a first... Learn about: Telephone Skills, Call Centre, Effective Communication...
- Training
- Online
- Intermediate
- 1 Day
...a community college outreach partner, as well as an in-house instructional designer with a high-profile government office. All these experiences bring... Learn about: Business Plan, Customer Manager, Customer Retention...
- Course
- Online
- Different dates available
... your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learners own time via our tried and tested flexible learning approach. Benefits: • Achieve a nationally recognised Level 2 qualification... Learn about: Customer Relationship Management, Customer Service, Customer Service Skills...
- Course
- Distance Learning
- Intermediate
- Different dates available
- Support service
- Virtual classes
- Online campus
- Delivery of study materials
...Tasks undertaken in these job roles may include planning, allocating and monitoring the work of the team, giving feedback, briefing teams, supporting team members... Learn about: Management Information Systems, Customer Service Skills, Customer relationship...
- Course
- Online
- Different dates available
- 60 Days
- Delivery of study materials
- Support service
- Online campus
...Wouldn’t you love to have a career that gives you the opportunity to be creative and make people happy? With the background in mixology that you receive... Learn about: Making Recommendations, Handling Complaints, Customer Service Skills...