Distance and online learning Customer Service Skills courses

...Demonstrate a customer service approach -Understand how your own behavior affects the behavior of others -Demonstrate confidence and skill as a problem solver... Learn about: Customer Service, Relationship Building, Customer Relationship Management...

... DiplomaThis information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online... Learn about: Online training, Customer Manager, Customer Care...

...$$$ Save a Fortune in advertising dollars! $$$ Get more referrals! $$$ Retain existing customers! $$$ Solve problems fast! Learn how to create an outstanding... Learn about: Customer Service Skills, Customer Service, Team Training...

... customer requirements in a professional, effective, and efficient manner. This is an increasingly competitive world and there are many organisations, which on the face of it offer potential customers the same products or services. The organisations that understand the importance of customers and... Learn about: Customer Care, Customer relationship, Customer Manager...

...on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service... Learn about: Customer satisfaction, Customer Service Skills, Customer Service...

... mile to provide excellent customer service... Learn about: Behaviour styles, Customer Service, Customer Manager...

... •Identify what customers want •Devise a plan for service excellence •Deliver a service excellence project •Monitor and assess the effectiveness of the plan •Maintain service excellence in your organisation... Learn about: Customer Care, Quality Training, Financial Training...

...business in terms of maximising profit and ensuring they have a good customer service approach in place. It comprises of 6 accredited and intensive course bundle... Learn about: Time management, Conflict Resolution, Customer satisfaction...

..."people skill specialist," as he speaks and train on numerous disciplines ranging from communicatio and team leadership to change management and negotiation skills... Learn about: Customer Care, Customer Service Skills, Customer satisfaction...

...This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service... Learn about: Customer Services Course, Customer Service, Customer satisfaction...

... for this level can include Personal Assistant, Secretary and Administration Clerk. The course effectively is about communicating. It covers three areas, all central to the administrative role, these are: • Organising skills • I.T. skills • People skills... Learn about: Business and Administration, Communication Training, Customer Service Skills...

...is available in several learning styles: • Fully online • Online assessment – work through workbook and submit answers online • Paper based – complete... Learn about: Customer relationship, Customer Care, Marketing Tools...

... of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement... Learn about: Customer Manager, Customer satisfaction, Customer Service Skills...

...participants will explore Albert Mehrabian’s study on communication and how it affects telephone communication. Participants will also learn the role that... Learn about: Sales Training, Sales Techniques, Communication Training...

...The Moment of Truth Maintaining Customer Relationships BENEFITS Learn to sustain and grow your business by creating a positive customer experience... Learn about: Customer Service Skills, Customer satisfaction, Customer Relationships...