Government Funded Customer Service courses

...The course is designed for people employed in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning. Candidates gain their Customer Service NVQ 4 qualification through the preparation... Learn about: Customer Retention, Key Account Management, Customer Relationship Management...

... that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point... Learn about: Problem Solving, Customer Service, Business processes...

... environment where the work involves direct or indirect contact with both external and internal customers... Learn about: Customer Service...

...What will I study on the course? The award consists of 4 units: * Cultural awareness * The role of a customer service representative in welcoming... Learn about: Customer Service, Travel and Tourism, Travel Tourism...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance/work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation of a portfolio of work-based evidence... Learn about: Relationship Marketing, Customer Service, Customer Retention...

... to contribute to improved customer service delivery and increased customer satisfaction in the public and not-for profit sectors and attract new customers, improve customer loyalty and remain competitive and profitable in the private sector... Learn about: Customer Service...

... listening First impressions How to make your first impression a lasting one Professional telephone techniques and other mobile techniques Businesses that "WOW" I'm the nice customer who never comes back Social customer service and the art of service recovery Customer service standards, policies... Learn about: Travel and Tourism, Customer Service, Quality Training...

...The aim of the qualification is to recognise your skills and competences in the workplace. The qualification is about the customer service role and recognises that your work in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing... Learn about: Quality Training, Customer Service, Part Time...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ 3 qualification through the preparation of a portfolio of work-based... Learn about: Customer Relationship Management, Customer Retention, Relationship Marketing...

... to improved customer service delivery and increased customer satisfaction in the public and not-for profit sectors and attract new customers, improve customer loyalty and remain competitive and profitable in the private sector... Learn about: Customer Service...

.... Recognise & deal with customer queries, requests & problems. Give customers... Learn about: Customer Service, Part Time...

... or on your own, such as in a commercial customer service environment... Learn about: Part Time, Customer Service, Quality Training...

...Studying this course will give you an over view of customer service in a business environment alongside other business-related career subjects like finance, business structure and conflict management... Learn about: Customer Service, Functional skills, Customer Care...

...ou’ll work for an employment service provider such as a recruitment agency, a school or college delivering careers advice, a prison resettlement team, an armed forces resettlement team, or a supplier of Not in Education Employment or Training (NEET) services... Learn about: Customer Service, Relation Management...

... and business customers. They are likely to be dealing with more complex accounts. Foreign Currency Advisers: They identify the most appropriate method of transferring funds overseas to meet the customer’s needs and process the transfer applications. Administration Supervisors: They... Learn about: Customer Service, Financial Training, Retail Banking...

... services. At the conclusion of the programme, the expected learning outcomes are that the student will: Understand their roles and responsibilities and be able to discuss, agree and implement a personal development plan Be able to identify work objectives and develop a plan to meet objectives,... Learn about: Financial Training, Financial Services, Customer Service...

...You will be an experienced practitioner who works directly with clients disseminating information, advice, guidance and formal advocacy. You will: have managerial or training responsibilities be a creator of information, advice and guidance within the service/practice be dynamic in your dealings... Learn about: Customer Service...

...electronically Making & receiving calls Provision of portfolio and assistance with evidence collection Onsite assessment/observation of each candidate... Learn about: Administration System, Customer Service, Call Handling...

... of delivering effective customer service and how to do so - The purpose of reception services and how to follow reception procedures. Unit 3: Principles... Learn about: Customer Service...

... whose role involves providing financial services. At the conclusion of the programme, the expected learning outcomes are that the student will: Understand their roles and responsibilities and be able to discuss, agree and implement a personal development plan Be able to identify work objectives... Learn about: Financial Training, Sales Training, Customer Service...