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Customer Service inhouse
- Course
- Inhouse in London
- Intermediate
- Different dates available
- 3 Days
..., our trainers will give you the tools and know how to provide great customer service on social media. Followed by planning your first social media campaign – from start to finish. After this course, you will be fully confident and ready to start managing your business’s social media presence!... Learn about: Team Training, Social Media, Customer Service...
- Short course
- Inhouse in London
- Beginner
- Different dates available
- 1 Day
... with aggressive or violent individuals. Suitable sectors include: hospitality industry; retail; health service; transport; local authorities; security industry; education; traffic control; licensed retail; emergency services... Learn about: Conflict Resolution, Conflict Management, Communication Training...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
- 1 Day
...To raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Telephone answering, Assertive Behaviour, Customer Service...
- Training
- Inhouse
- Different dates available
...Determine what you will do to help direct the company’s customer service strategy. Ask for more information through Emagister's website!... Learn about: Customer Service...
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Gave me the building blocks to put together a sales pitch and the confidence to do it.
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- Course
- Inhouse
- Beginner
- Different dates available
- 2 Days
... is an essential element of our sales training programmes. We show how to build long-term working relationships, the importance of mutual respect and identifying a ‘win-win’ solution for the customer and the company. This training programme is typically delivered in English. Translators can be provided... Learn about: Sales Targets, Sales Planning, Sales skills...
... is an essential element of our sales training programmes. We show how to build long-term working relationships, the importance of mutual respect and identifying a ‘win-win’ solution for the customer and the company. This training programme is typically delivered in English. Translators can be provided... Learn about: Sales Targets, Sales Planning, Sales skills...
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Gave me the building blocks to put together a sales pitch and the confidence to do it.
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- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
... building skills and identifying the value your company brings to your customers. We tailor our solutions and approach to every company we work with to best satisfy their needs and objectives... Learn about: Customer Service, Customer Care, Sales Training...
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...A good Executive Coach is someone who has your best interests as a priority and gives you the support and skills to help you get better at what you already do... Learn about: Conflict Management, Negotiation Skills, Assertiveness Training...
- Training
- Inhouse
- Different dates available
...Implement the key elements of quality service with your team. Ask for more information through Emagister's website!... Learn about: Team Training, Quality Training, Customer database...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
... and communication skills to provide excellent customer service and satisfied customers. Below is a generic course outline. This can be used as a basis to tailor to your specific objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training... Learn about: Problem Solving, Customer Service, Customer Care...
... and communication skills to provide excellent customer service and satisfied customers. Below is a generic course outline. This can be used as a basis to tailor to your specific objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training... Learn about: Problem Solving, Customer Service, Customer Care...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...support Increase your awareness of how to change the dynamic between you and your audience... Learn about: Confidence Training, Assertive Behaviour, Executive Presentation...
- Training
- Inhouse
- Different dates available
...Implement the requirements to delivering great customer service over the phone. Ask for more information through Emagister's website!... Learn about: Customer Service...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Time management, Communication Training, Organizational Skills...
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Time management, Communication Training, Organizational Skills...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
... have people in your company who are now being asked to influence both external and internal customers in ways they never had to before, then giving them a solid... Learn about: Executive Presentation, Conflict Management, Negotiation Skills...
- Training
- Inhouse
- Different dates available
...Individuals build the skills required to deliver excellent customer service and build customer loyalty. Customer Service Learning Track: Customer Service Basics, Customer Service Management. The modules offered in this bundle (listed in the syllabus) can also be taken as individual courses... Learn about: Conflict Resolution, Difficult People, Customer Service...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
... center and contact centre manager ❖setting strategy, service level agreements and key performance indicators ❖using MIS as a reporting tool, forecasting... Learn about: Conflict Resolution, Time management, Decision Making...
... center and contact centre manager ❖setting strategy, service level agreements and key performance indicators ❖using MIS as a reporting tool, forecasting... Learn about: Conflict Resolution, Time management, Decision Making...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...yourself and give relevant examples instead of reciting your CV, will all make you a far more interesting and accessible interviewee. Always remember interviewing... Learn about: Assertiveness Training, Negotiation Skills, Conflict Management...
- Training
- Inhouse
- Different dates available
...Learn how to effectively manage difficult customer situations. Ask for more information through Emagister's website!... Learn about: Customer Service...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...In this highly practical and enjoyable training course you will learn the practices and techniques to refine your powers of persuasion and selling skills... Learn about: Negotiation Skills, Influencing Skills, Delegating Skills...
...In this highly practical and enjoyable training course you will learn the practices and techniques to refine your powers of persuasion and selling skills... Learn about: Negotiation Skills, Influencing Skills, Delegating Skills...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...We help people shift their beliefs about what a manager is supposed to do and we look at key management skills such as: Delegation Motivating and supporting team members... Learn about: Communication Skills, Negotiation Skills, Conflict Management...
- Training
- Inhouse
- Different dates available
...When customer service representatives start a new job, they have a lot of questions. New hires want to know about their work, their responsibilities... Learn about: Customer Service...