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Customer Service Skills Inhouse in London
- Course
- Inhouse in London
- Different dates available
- 1 Day
...at ways to narrow the scope of your field and to get the right people to move your CRM program along. Strategies for Customer Retention... Learn about: Customer satisfaction, Customer Retention Strategy, Database Marketing...
Similar training in other typologies
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...on their own real world situations.) 15:30 - 16:00 Giving and Receiving Feedback (Each participant receives feedback from their colleagues on their strengths... Learn about: Customer Manager, Sales Techniques, Facilitation Skills...
- Course
- Londonand2 other venues
- Manchester, Milton Keynes
- 1 Day
...including customer profiles and life cycles... Learn about: Customer relationship, Customer Relationship Management, Customer Service Skills...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- 2 Days
...12:45 Role Play 12:45 - 13:00 General Discussion 13:00 - 14:00 Lunch Break 14:00 - 15:00 Advanced Customer Care 15:00 - 16:30 Selling The Whole Business 16:30... Learn about: Customer Retention Strategy, Customer Manager, Objection Handling...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...Dont ignore your competitors. Stay ahead of the game and how to implement it. 12.15-12.45: Advanced communication skills. The WOW factor. 12.45-13... Learn about: Customer relationship, Customer Retention, Customer Relationship Management...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. Understand... Learn about: Customer Manager, Customer Relationship Management, Customer relationship...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...lead a group through to a successful outcome The difference between facilitation and chairing 5 of the best facilitation techniques for problem solving... Learn about: Customer Service, Facilitation Skills, Customer Retention Strategy...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
...This Advanced Telephone Prospecting training course is available throughout the UK. Greater confidence to make outgoings calls professionally Identify... Learn about: Customer Relationship Management, Customer satisfaction, Sales Techniques...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...way The ability to negotiate at all levels To understand the importance of excellent customer care in a sales environment How to say 'No' and retain Customer... Learn about: Customer Service, Customer Service Skills, Customer Retention...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
...Effective questioning techniques. Three essential skills of knowing the customer. Questioning, Listening, Action. 12.45 – 13.45: Lunch 13.45 – 14.45... Learn about: Customer Relationship Management, Customer Service, Customer Manager...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver... Learn about: Customer Service Skills, Customer relationship, Customer Retention...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops... Learn about: Customer relationship, Customer Care, Communication Training...
- Course
- Barnet
...5pm, click here for further information Will I need an interview ? No Any extra costs for equipment/materials ? No Further Information For further information... Learn about: Customer Service, Skills and Training, Customer Service Skills...
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I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
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Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
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- Course
- London
...Properly understand and fulfill customer expectations Establish rapport and trust with customers so they become your allies, not adversaries Translate... Learn about: Customer relationship, Customer Retention Strategy, Customer Manager...
...Properly understand and fulfill customer expectations Establish rapport and trust with customers so they become your allies, not adversaries Translate... Learn about: Customer relationship, Customer Retention Strategy, Customer Manager...
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I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
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Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
← | → see all
- Course
- London
...Master the basics with our Xero Introduction course. Learn all of the core skills that you need to start using Xero day-to-day. We know that learning... Learn about: Customer Service Environment, Sales Techniques, Sales Training...
- NVQ
- London
- 18 Months
...taxation technician standard as given below: Knowledge – Business and Customer Awareness, Payroll (obtain familiarity, knowledge and an understanding... Learn about: Customer Service, Customer Service Skills, Customer Relationship Management...
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Great course, right from content to location. Everything is good, trainers were awesome and so the material. It was total value for money.
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Excellent course, trainers were great and I gained a lot from this one session, my work productivity increased by 80%. Would come back for more such session.
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Good training overall, learned lots of concepts with exercises. It was nice experience overall.
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- Short course
- London
...Effective Proposals Identifying Key Accounts Introduction and Course Overview Managing Customer Expectations... Learn about: Negotiation techniques, Customer Service, Management Planning...
...Effective Proposals Identifying Key Accounts Introduction and Course Overview Managing Customer Expectations... Learn about: Negotiation techniques, Customer Service, Management Planning...
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Great course, right from content to location. Everything is good, trainers were awesome and so the material. It was total value for money.
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Excellent course, trainers were great and I gained a lot from this one session, my work productivity increased by 80%. Would come back for more such session.
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Good training overall, learned lots of concepts with exercises. It was nice experience overall.
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- London
- 1 Day
...communicate and understand the value of customers whilst showing them how to deliver exceptional customer service. The course content listed here is designed... Learn about: Customer relationship, Anger Management, Customer Service Skills...
...communicate and understand the value of customers whilst showing them how to deliver exceptional customer service. The course content listed here is designed... Learn about: Customer relationship, Anger Management, Customer Service Skills...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
← | → see all
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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The staff and the course is very much worthy of appreciation.
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- Short course
- London
- 1 Day
...Learn about good telephone technique, transferring telephone calls, putting callers on hold, using appropriate language, taking accurate messages... Learn about: Call Centre, Assertiveness Training, Listening Skills...
...Learn about good telephone technique, transferring telephone calls, putting callers on hold, using appropriate language, taking accurate messages... Learn about: Call Centre, Assertiveness Training, Listening Skills...
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The staff and the course is very much worthy of appreciation.
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