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Telephone answering Courses
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I had a fantastic day on this course. You really had opened my mind to live sound with your teaching style which is amazing. Thank you so much for giving such a learning experience.
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- Short course
- Londonand5 other venues
- Birmingham, Bristol, Edinburgh, Manchester, Nottingham
- Intermediate
- August
...This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates... Learn about: Outgoing calls, Telephone Calls, Telephone answering...
...This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates... Learn about: Outgoing calls, Telephone Calls, Telephone answering...
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I had a fantastic day on this course. You really had opened my mind to live sound with your teaching style which is amazing. Thank you so much for giving such a learning experience.
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I consider myself fortunate enough to get the training from there. All in all, it has been one of the most worthwhile things I have done in a long time and I feel sure that I will reap the benefits throughout my sound engineering journey, be that at my current amateur level or if I take it further into a career. I would have no hesitation to go back to Base Sound for more training as the need takes me.
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- Short course
- Londonand5 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- March
...This generating new business by telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor which will be followed by each delegate making genuine sales calls in a quiet environment. Delegates will also improve... Learn about: Business English, Telephone Calls, Telephone answering...
...This generating new business by telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor which will be followed by each delegate making genuine sales calls in a quiet environment. Delegates will also improve... Learn about: Business English, Telephone Calls, Telephone answering...
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I consider myself fortunate enough to get the training from there. All in all, it has been one of the most worthwhile things I have done in a long time and I feel sure that I will reap the benefits throughout my sound engineering journey, be that at my current amateur level or if I take it further into a career. I would have no hesitation to go back to Base Sound for more training as the need takes me.
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The 4 days were amazing at TV presenting masterclass with Darren and Seam were so patient and friendly. The class was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- May
...This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas... Learn about: Incoming Calls, Telephone Cold Calling, Telephone Calls...
...This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas... Learn about: Incoming Calls, Telephone Cold Calling, Telephone Calls...
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The 4 days were amazing at TV presenting masterclass with Darren and Seam were so patient and friendly. The class was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Outstanding customer service over the telephone is characterized by a degree of responsiveness, attentiveness and willingness to help that that is perceived as superior in the mind of the customer. Whilst the customer may not be able to say why the service is superior in specific behavioural terms... Learn about: Customer Manager, Communication Training, Customer Care...
...Outstanding customer service over the telephone is characterized by a degree of responsiveness, attentiveness and willingness to help that that is perceived as superior in the mind of the customer. Whilst the customer may not be able to say why the service is superior in specific behavioural terms... Learn about: Customer Manager, Communication Training, Customer Care...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
... and confidence they need to become effective negotiators, in a wide range of face-to-face and telephone situations. Objectives By the... Learn about: Improve Communication, Persuasion Skills, Influencing Skills...
- Course
- Distance Learning
- Different dates available
... Telephone skills As a result of this training receptionists will become: Interactive with practice managers to deliver on the practices mission and vision... Learn about: Patient Care, Telephone answering, Dental Team...
- Training
- Inhouse
- Different dates available
...can also be taken as individual courses. The aim of this course is to improve the sales skills and process, as well as conducting great online demos.... Learn about: Telephone Skills, Call Handling, Problem Solving...
- Short course
- Online
- Advanced
- Different dates available
- 1 Day
...By the end of this telephone training, delegates will be able to: Create a positive impression, Understand call structure, Use the correct telephone etiquette, Deal with callers professionally and assertively, Handle difficult situations, understand the differences between tone and words. No... Learn about: Call Handling, Influencing Skills, Improve Communication...
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It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
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Great Experience. Suggest Reception Academy to all
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- Course
- Online
- Beginner
- Different dates available
...voiced over to ensure you get the most out of each Audio Course. Listen to these tapes over and over until you feel comfortable in adapting them to your own workplace... Learn about: Telephone Skills, English Language, Tourism Hospitality...
...voiced over to ensure you get the most out of each Audio Course. Listen to these tapes over and over until you feel comfortable in adapting them to your own workplace... Learn about: Telephone Skills, English Language, Tourism Hospitality...
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It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
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Great Experience. Suggest Reception Academy to all
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- Training
- Online
- Beginner
... explores the significance of effective communication by telephone and also explains the different methods and techniques to make it more effective. The content covers several key topics named as communication skills, importance of empathy and how to ask questions. This informative unit looks... Learn about: Telephone Skills, Communication Skills, Telephone answering...
- Short course
- Belfast City
- Intermediate
- 1 Day
...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements... Learn about: Telephone answering, Telephone management, Support for telecommunications user...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate, closely supervised. * Participants are asked to bring prepared contact list: 100 companies from at least five different... Learn about: Customer Service, Sales Techniques, Telephone answering...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- May
- 1 Day
...This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email... Learn about: Communication design, Communication Training, Communication Skills...
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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- Course
- Inhouse
- Different dates available
- 2 Days
... coaching in a telephone environment, ❖ maintaining coaching so that new behaviours become habitual... Learn about: Telephone management, Quality Process, Quality Systems...
... coaching in a telephone environment, ❖ maintaining coaching so that new behaviours become habitual... Learn about: Telephone management, Quality Process, Quality Systems...
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I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.
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- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- March
...? (An exercise to discover delegates personal experience of poor service.) 14:30 - 14:45 Incoming Calls - The Basics (First impressions, Answering the Telephone... Learn about: Telephone Calls, Incoming Calls, Incoming Telephone Calls...
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I need to thank to Reception Academy and exceptionally to my educator Ramin Semsar who manage me and enhanced my experience and aptitudes. Just because of this I got a job in Citadines Trafalgar Square after two weeks of graduation.
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I am extremely happy that I took one month Hotel Receptionist Training at Reception Academy & got a job.The classes are fun (an extraordinary notice to Andrew, my stunning instructor). I precsribe Reception Academy to everyone.
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- Short course
- City Of London
- Beginner
- October
- 2 Weeks
... outs Responding to telephone, email and face to face queries General Administration duties Supporting the switchboard and conference teams Assisting... Learn about: Telephone answering, Taking messages, Meeting Room Management...
... outs Responding to telephone, email and face to face queries General Administration duties Supporting the switchboard and conference teams Assisting... Learn about: Telephone answering, Taking messages, Meeting Room Management...
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I need to thank to Reception Academy and exceptionally to my educator Ramin Semsar who manage me and enhanced my experience and aptitudes. Just because of this I got a job in Citadines Trafalgar Square after two weeks of graduation.
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I am extremely happy that I took one month Hotel Receptionist Training at Reception Academy & got a job.The classes are fun (an extraordinary notice to Andrew, my stunning instructor). I precsribe Reception Academy to everyone.
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Course
- Inhouse
- Different dates available
- 2 Days
...to track measurable progress ❖ agree the ground rules for call sampling – so that everyone is working in the same way ❖ set out who should listen to the call samples – frequency... Learn about: Time management, Problem Solving, Counselling Psychology...
...to track measurable progress ❖ agree the ground rules for call sampling – so that everyone is working in the same way ❖ set out who should listen to the call samples – frequency... Learn about: Time management, Problem Solving, Counselling Psychology...
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Short course
- Online
- Different dates available
...It also gives managers a better understanding of the characteristics of good quality SMART Objectives and how they can be used to improve the motivation... Learn about: Business skills, Business English, Team Training...
- Short course
- Online
- Beginner
... in your favour. This targeted tutorial has been designed for business owners, managers and anyone involved in telephone communications at any level. Explore a variety of effective telephone techniques, along with the importance of empathy and the key steps involved in efficient request handling. Learn... Learn about: Telephone techniques, Telephone support for users, Telephone answering...
- Short course
- Online
... from a future-focused perspective, telesales continue to prove extraordinary, in terms of both value and consistent profitability for the modern business. This insightful course has been designed for business owners, managers and anyone working in telephone sales at any level. Discover the importance... Learn about: Telephone answering, Things about Telephone Sales, Telephone Sales...
- Course
- Online
- Beginner
...Telesales have always played a key role at the heart of millions of businesses globally. Telemarketing represents a unique powerful element of the wider marketing mix. Handled skilfully, telephone selling can be even more effective than an in-person sales pitch. But at the same time, it takes... Learn about: Telephone support for users, Telephone services coordination, Telephone and TV wiring...
- Course
- Online
- Intermediate
...Your course may use any of the following different media which you can use from home or where ever you choose to study: Online course materials Question... Learn about: Call Centre Training, Telephone management, Telephone Skills...
- Course
- Online
- Beginner
...can use from home or where ever you choose to study: Online course materials Question papers Additional Supporting Material Useful Links Course assessment... Learn about: Television Directing, Telephone answering, Sales Training...