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The 4 days were amazing at TV presenting masterclass with Darren and Seam were so patient and friendly. The class was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- May
...This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas... Learn about: Telephone Cold Calling, Telephone Prospecting, Telephone answering...
...This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas... Learn about: Telephone Cold Calling, Telephone Prospecting, Telephone answering...
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The 4 days were amazing at TV presenting masterclass with Darren and Seam were so patient and friendly. The class was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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I enjoyed my time with you to the extent. I wasn't happy to leave in the end but it was bliss 4 days you have given to us. I would still say the best part of the trip was the sound course.
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- Short course
- Londonand5 other venues
- Birmingham, Bristol, Leeds, Manchester, Nottingham
- Intermediate
- May
...This telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor to real prospects of the companies attending, in many cases this will result in genuine leads! Delegates will also improve their listening skills... Learn about: Telephone Cold Calling, Calls Effectively, Cold Calls Effectively...
...This telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor to real prospects of the companies attending, in many cases this will result in genuine leads! Delegates will also improve their listening skills... Learn about: Telephone Cold Calling, Calls Effectively, Cold Calls Effectively...
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I enjoyed my time with you to the extent. I wasn't happy to leave in the end but it was bliss 4 days you have given to us. I would still say the best part of the trip was the sound course.
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- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate, closely supervised. * Participants are asked to bring prepared contact list: 100 companies from at least five different... Learn about: Customer Service, Sales Training, Customer Care...
- Course
- Cardiff
- Different dates available
- 1 Day
... the Problems of your Customers Help with Upset and Difficult Clients Delivering with Consumers on Telephone Answering the Call Project a Positive Image Using... Learn about: Customer Service, Customer Care, Telephone answering...
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Thanks to Reception Academy for giving a great experience in short period of time.Very happy to get a job at Hilton Double Tree. Special thanks to Instructor Daniel.
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I express my big thanks to Reception Academy Team for everything. I have learnt so many useful things in these 4 weeks
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- Course
- Online
- Beginner
- Different dates available
... of the course and check your answers to ensure they are all correct. Dealing with internal enquiries ✅ Taking Bookings via telephone ✅ Taking messages ✅ Check in scenarios... Learn about: Hospitality Communication, Telephone answering, Organizational Skills...
... of the course and check your answers to ensure they are all correct. Dealing with internal enquiries ✅ Taking Bookings via telephone ✅ Taking messages ✅ Check in scenarios... Learn about: Hospitality Communication, Telephone answering, Organizational Skills...
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Thanks to Reception Academy for giving a great experience in short period of time.Very happy to get a job at Hilton Double Tree. Special thanks to Instructor Daniel.
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I express my big thanks to Reception Academy Team for everything. I have learnt so many useful things in these 4 weeks
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Course
- Inhouse
- Different dates available
- 2 Days
...to track measurable progress ❖ agree the ground rules for call sampling – so that everyone is working in the same way ❖ set out who should listen to the call samples – frequency... Learn about: Listening Skills, Time management, Telephone Skills...
...to track measurable progress ❖ agree the ground rules for call sampling – so that everyone is working in the same way ❖ set out who should listen to the call samples – frequency... Learn about: Listening Skills, Time management, Telephone Skills...
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Short course
- Online
- Different dates available
...It also gives managers a better understanding of the characteristics of good quality SMART Objectives and how they can be used to improve the motivation... Learn about: Business Ratios, Telephone answering, Business English...
- Course
- Online
- Different dates available
- 2 Weeks
... customers and external customers is and why customer service is importantUnderstand the lifetime value of a customerImplement telephone etiquette... Learn about: Stress Management, Internal Communications, Customer Service...
- Course
- Distance Learning
- Different dates available
... Telephone skills As a result of this training receptionists will become: Interactive with practice managers to deliver on the practices mission and vision... Learn about: Patient Care, Dental Business, Communication Skills...
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I strongly recommend Reception Academy to everyone who interested in hospitality industry, as because of Pierre and Nathalie we get a good quality which boost our career.
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Reception Academy is full of wonderful & hard working people. I met extraordinary associates (my class) and an incredible mentor, Pierre.I learned lot & I wish everyone to do this experience.
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- Course
- Online
- Different dates available
- 1 Day
...to start a career in the hospitality industry. To enrol, book online: - Visit our website - Choose the course you want to do - Choose your payment option... Learn about: Receptionist Training, Hospitality Management, English Language...
...to start a career in the hospitality industry. To enrol, book online: - Visit our website - Choose the course you want to do - Choose your payment option... Learn about: Receptionist Training, Hospitality Management, English Language...
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I strongly recommend Reception Academy to everyone who interested in hospitality industry, as because of Pierre and Nathalie we get a good quality which boost our career.
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Reception Academy is full of wonderful & hard working people. I met extraordinary associates (my class) and an incredible mentor, Pierre.I learned lot & I wish everyone to do this experience.
← | → see all
- Course
- Distance Learning
- Different dates available
... Telephone skills As a result of this training receptionists will become: Interactive with practice managers to deliver on the practices mission and vision... Learn about: Communication Skills, Dental Management, Dental Nurse...
- Training
- Inhouse
- Different dates available
...can also be taken as individual courses. The aim of this course is to improve the sales skills and process, as well as conducting great online demos.... Learn about: Telephone Skills, Telephone answering, Organizational Skills...
- Course
- Distance Learning
- Different dates available
... if a reception team. The programme consists of six - three hour sessions covering: Reception skills and qualities Quality and service Telephone skills Appointment... Learn about: Communication Skills, Telephone Skills, Customer Service...
- Vocational qualification
- Online
- Different dates available
- 60h - 6 Months
... Telephone skills Telephone Reception Skills Dos and Don’ts on the telephone Handling problems and objections Controlling anger Dealing with criticism... Learn about: Customer Service, Telephone Skills, Customer Service Skills...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
... and confidence they need to become effective negotiators, in a wide range of face-to-face and telephone situations. Objectives By the... Learn about: Negotiation Skills, Influencing Skills, Persuasion Skills...
- Course
- Online
- January
...what leadership is all about. Paul Hersey and Ken Blanchard’s Situational Leadership II® model will be discussed, as well as Robert Greenleaf’s concept of servant leadership... Learn about: Setting Goals, Relationship Building, Sales Training...
- Training
- Online
- Beginner
- 10h
... explores the significance of effective communication by telephone and also explains the different methods and techniques to make it more effective. The content covers several key topics named as communication skills, importance of empathy and how to ask questions. This informative unit looks... Learn about: Telephone management, Telephone Skills, Communication Training...
- Short course
- Dublin (Ireland)
- Intermediate
- 1 Day
...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements... Learn about: Telephone answering, Telephone services coordination, Telephone management...
- Short course
- Online
- Beginner
... in your favour. This targeted tutorial has been designed for business owners, managers and anyone involved in telephone communications at any level. Explore a variety of effective telephone techniques, along with the importance of empathy and the key steps involved in efficient request handling. Learn... Learn about: Communication Training, Telephone services coordination, Telephone and TV wiring...
- Short course
- Online
... from a future-focused perspective, telesales continue to prove extraordinary, in terms of both value and consistent profitability for the modern business. This insightful course has been designed for business owners, managers and anyone working in telephone sales at any level. Discover the importance... Learn about: Telephone Skills, Telephone management, Exceptional Things about Telephone Sales...
- Course
- Online
- Beginner
- 10h
...Telesales have always played a key role at the heart of millions of businesses globally. Telemarketing represents a unique powerful element of the wider marketing mix. Handled skilfully, telephone selling can be even more effective than an in-person sales pitch. But at the same time, it takes... Learn about: Telephone selling, Telephone answering, Telephone assistance for Management...
- Course
- Online
- Intermediate
- 200h
...Your course may use any of the following different media which you can use from home or where ever you choose to study: Online course materials Question... Learn about: Call Centre, Course organisation, Telephone Skills...
- Course
- Online
- Beginner
- 10h
...can use from home or where ever you choose to study: Online course materials Question papers Additional Supporting Material Useful Links Course assessment... Learn about: Telephone answering, Telephone Skills, Sales Training...