Sort by:
Relevance |
Price
Reception & Telephone Techniques
Keys Training
Reception and Telephone Techniques By the end of the course delegates will have: \u0001 Reviewed telephone and reception basics \u0001 Gained an understanding of different behaviours and personality types \u0001 Identified techniques for building...
(Secretarial Course in Greater Manchester)
£ On request
Essential Telephone Collection Techniques
Institute of Credit Management
Essential Telephone Collection Techniques Personality Styles Identifying strengths and weaknesses Identifying customer types... tone techniques Persuasive language patterns Building rapport Aggressive, submissive, assertive behaviours Keeping calm under...
(Credit Control Training in London)
£380 + VAT
Essential Telephone Collection Techniques
Institute of Credit Management
Essential Telephone Collection Techniques Personality Styles Identifying strengths and weaknesses Identifying customer types... tone techniques Persuasive language patterns Building rapport Aggressive, submissive, assertive behaviours Keeping calm under...
(Credit Control Training in West Midlands)
£380 + VAT
Telephone Techniques
Stand & Deliver
Outcomes At the end of this workshop, participants will be able to:- - Create the right impression of their organisation and themselves. - Build rapport with someone they cannot see. - Obtain all the information they need effecciently and accurately....
(Secretarial Workshop in Lancashire)
£249 + VAT
Telephone Techniques
Stand & Deliver
Outcomes At the end of this workshop, participants will be able to:- - Create the right impression of their organisation and themselves. - Build rapport with someone they cannot see. - Obtain all the information they need effecciently and accurately....
(Secretarial Workshop in Greater Manchester)
£249 + VAT
Professional Telephone Techniques
Reed Learning
An unhappy customer whose problem is solved professionally by a skilled telephone operator can be turned in to your most profitable advocate. The course teaches all those working with the telephone how to use listening techniques to understand...
(Telephone Skills Course in London)
£499 + VAT
Essential Telephone Collection Techniques
Institute of Credit Management
Essential Telephone Collection Techniques Personality Styles Identifying strengths and weaknesses Identifying customer types... tone techniques Persuasive language patterns Building rapport Aggressive, submissive, assertive behaviours Keeping calm under...
(Credit Control Training in West Yorkshire)
£380 + VAT
Essential Telephone Collection Techniques
Institute of Credit Management
Essential Telephone Collection Techniques Personality Styles Identifying strengths and weaknesses Identifying customer types... tone techniques Persuasive language patterns Building rapport Aggressive, submissive, assertive behaviours Keeping calm under...
(Credit Control Training in Merseyside)
£380 + VAT
Telephone Techniques
Stand & Deliver
Outcomes At the end of this workshop, participants will be able to:- - Create the right impression of their organisation and themselves. - Build rapport with someone they cannot see. - Obtain all the information they need effecciently and accurately....
(Secretarial Workshop in London)
£249 + VAT
Telephone Collection Techniques
JPD Training
Essential Telephone Collection Techniques "I feel more confi dent about doing my job and will make lots of positive changes... tone techniques - Persuasive language patterns - Building rapport - Aggressive, submissive, assertive behaviours - Keeping calm...
£340 + VAT
Telephone Techniques
S.W. Durham Training Ltd.
Telephone Techniques One Day Awareness Course Target Audience: Customer facing staff working in any industry... communication channels Telephone techniques Handling queries/complaints Course Content: Improving communication skills...
(Telephone Skills Course in Durham)
£135 + VAT
Telephone Techniques
ABC Training Solutions Ltd
in practice. Workshop Features A feature of the telephone techniques training course is the use of a Knowledge/Skill... an exercise before others. Prior to delivery of the telephone techniques training course, we would host a telephone meeting with you...
(Telephone Skills Course in )
£690 + VAT
Effective Telephone Techniques
The Training Team
Effective Telephone Techniques COURSE DESCRIPTION The value of client relationships has never been more important... telephone communication How to identify opportunities to improve the service you provide Call handling techniques and controlling...
(Telephone Skills Course in )
£225 + VAT
Telephone Selling Techniques
CSE-Demos Training and Development
Overview Obtain optimum results from your phone calls through an interactive, friendly and intelligent telephone selling strategy. Who should attend Telesales professionals and those who use the telephone as an essential tool to communicate...
(Sales Skills Workshop in London)
£819 + VAT
Successful Telephone Techniques
In-Comm
Successful Telephone Techniques 1 Day Training Course The course has been specially designed to develop verbal communication skills and to enable employees who have to handle telephone calls to create a professional image of the company by handling...
(Telephone Skills Course in )
£ On request
Effective Telephone Collection Techniques
Hemsley Fraser
telephone collections Skills of the successful collector The Key Steps to a Successful Call Preparation Opening and first impressions Establishing the facts Negotiating Securing a payment promise Close and follow-up Communicating on the Telephone...
(Credit Control Course in London)
£479 + VAT
Telephone Selling Techniques
CSE-Demos Training and Development
who are selling over the telephone and who have had no formal sales training. Course objectives By the end of this highly practical... Telephone Selling Practical Exercises Plus Feedback Selling Benefits > What is FAB? > Summarising client needs > Presenting...
(Sales Skills Workshop in London)
£389 + VAT
Successful Telephone Techniques
In-Comm
Successful Telephone Techniques 1 Day Training Course The course has been specially designed to develop verbal communication skills and to enable employees who have to handle telephone calls to create a professional image of the company by handling...
(Telephone Skills Course in West Midlands)
Course
- in Aldridge
- Inhouse
- 1 Day
£ On request
Effective Telephone Debt Collection Techniques
CSE-Demos Training and Development
Overview Master essential telephone techniques to deal effectively with credit control issues and improve your cashflow... accurate and timely invoicing > Deal with queries > Improve telephone collection techniques > Deal with problems and overdue debts...
(Credit Control Workshop in London)
£449 + VAT
Professional Telephone Techniques
Alliance Learning
Alliance Learning understands individual business needs and that is why we have a specialist collection of one day personal & professional development courses designed to meet key training needs for team leaders and managers. These one day courses ha...
(Telephone Skills Course in Lancashire)
£125 + VAT
