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Assertiveness courses
- Course
- Online
- Beginner
- Different dates available
...going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference... Learn about: Service Management, MS Excel, Customer Care...
- Short course
- Online
- Different dates available
..." Negotiation Skills - Timetable 9.30 - 10.00 Coffee & Course Objectives 10.00 - 10.30 An Exercise in Negotiation (Delegate exercise to understand what negotiation... Learn about: Negotiation Skills, Behavioural Process, Exercise in Negotiation...
- Short course
- Online
- Different dates available
...11.00 Communication Skills - The Basics (Understanding of the underlying attitude and approach to Influencing a given situation) 11.00 - 11.15 Coffee Break 11... Learn about: Communications Planning, Influencing Skills, Style employed...
- Course
- Distance Learning
...By listening actively to others, explaining your own feelings, and inviting other ideas and building on them, agreement will follow naturally...
- Short course
- Edinburgh
...Participants identify their current approach and learn exactly how to redress 'behavioural deficiencies' so as to maintain an assertive approach in an easy and relaxed manner...
- Vocational qualification
- Southampton
- 1 Day
...through role play and group activities. Suitable for anyone who wants to improve their overall confidence, influence others and manage relationships at...
- Course
- Cambridge
- Beginner
- 3 Days
...changes in their life Anyone interested in becoming more assertive in their work or private life I will arrange an introductory phone call to find... Learn about: Able to say no effectively, Assertive Behaviour, Able to ask for what you want...
- Course
- Online
...convincing fashion, shown in action in a series of different settings from a management meeting to a one-to-one conversation between colleagues...
- Short course
- Colchester
- 1 Day
...feels in control, and is skilled in dealing with people in all types of situations. These attributes do not always come easy to each of us, and we sometimes...
- Short course
- Milton Keynes
- 1 Day
...intensive tutor led personal development training. · A personalised workbook with exercises, individual notes and a concise personal action plan to ensure...
- Course
- Corby
- 5 Weeks
...Corby Day/Time: Fri 9.30am -12.30pm (the first session is 9am - 4.30pm) Duration: 5 weeks Start At: Wednesday 02 June 2010 Interview: No Full...
- Course
- Online
...It has been designed for you to see the "Science in Action" and at the end of each lesson you will have the opportunity to think about and apply the...
- Short course
- Swansea
- 1 Day
...a 'tool-kit' of assertiveness skills which will include tips for communicating clearly and saying 'no' Time: 10 am to...
- Short course
- Stirling
...You can become more assertive and immediately start to feel and see the benefits. Courses can be accommodated upon request. Individuals & Organisations...
- Short course
- Corby
- 1 Day
...Corby Gate Business Park, Corby Day/Time: Tue 9am - 4.30pm Duration: 1 day Start At: Tuesday 13 July 2010 Interview: No Full Fee: £132 Concession...
- Course
- Inhouse
...So what is the role of negotiation, and how can you maximise your potential? Successful negotiators appreciate the roles that power and personality play within negotiations...
- Short course
- (3 More London Riverside)
- 1 Day
...assertive communication. Course Content Introduction Conflict at work can have catastrophic effects and seriously reduce organisational effectiveness...
- Course
- Inhouse
- 2 Days
...to win a hearing from other service providers, i.e. Home care organisers Doctors, social workers, etc. Individuals who are required to negotiate with staff or clients...
- Short course
- Manchester
- 1 Day
...bullied and sometimes not quite in control. You probably find yourself taking on too much because it’s difficult to say no and often you feel that everyone else comes first...
- Short course
- Leicester
- 1 Day
...situations Behavioural changes to improve outcomes Identifying choices to deflect demand Learning Objectives Dealing with your own feelings and increasing...
- Short course
- (3 More London Riverside)
- 1 Day
...assertive communication Course Content Introduction Conflict at work can have catastrophic effects and seriously reduce organisational effectiveness...
- Training
- Coventry
- 1 Day
...the essential skill of communication and how to use their style to influence others, remain in control and develop self confidence when managing personal interaction...
- Vocational qualification
- Paignton
...This one-day course enables participants to improve their home and work relationships and enhance their business performance through effective assertive behaviour and communication...