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Assertiveness courses
- Course
- Online
- Beginner
- Different dates available
...going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference... Learn about: Service Management, Personality Test, Customer Service...
- Short course
- Online
- Different dates available
...11.00 Communication Skills - The Basics (Understanding of the underlying attitude and approach to Influencing a given situation) 11.00 - 11.15 Coffee Break 11... Learn about: Learning to listen, Communication design, Communication Training...
- Short course
- (3 More London Riverside)
- 1 Day
...assertive communication Course Content Introduction Conflict at work can have catastrophic effects and seriously reduce organisational effectiveness...
- Training
- Coventry
- 1 Day
...the essential skill of communication and how to use their style to influence others, remain in control and develop self confidence when managing personal interaction...
- Vocational qualification
- Paignton
...This one-day course enables participants to improve their home and work relationships and enhance their business performance through effective assertive behaviour and communication...
- Short course
- Corby
- 1 Day
...Corby Gate Business Park, Corby Day/Time: Wed 9am - 4.30pm Duration: 1 day Start At: Wednesday 07 April 2010 Interview: No Full Fee: £132 Concession...
- Short course
- (Leamington Spa, Warwickshire)
- 1 Day
...and for developing interpersonal and communication skills. Practical exercises are used to recognise aggressive/submissive/passive/assertive behaviours...
- Short course
- London
- 1 Day
...and will explore how you can become more assertive from a female perspective. It is particularly recommended for women who would like to fulfil their potential at...
- Course
- Online
- 3h
...It helps the learner plan for negotiations, make sure the outcomes are successful and handle difficult situations when they arise. Negotiation Skills enables learners...
- Course
- Distance Learning
- 2 Days
...Depending on the level, participants will have an enhanced awareness of non-verbal communication, blockages to communication, using communication strategies...
- Course
- Distance Learning
...buy another team's star player, negotiating a complex spy swap with a tough government official, and a less than honest pop-star manager's...
- Course
- Bournemouth
- 1 Day
...Line Managers, Supervisors, Team Leaders, General Managers, Area & Regional Managers, Sales Managers, Operations Managers, Finance Managers...
- Short course
- Carnon Downs
- 1 Day
...This seminar is ideal for those whose lack of assertiveness, motivation or confidence stands in the way of them achieving their personal and professional...
- Course
- Inhouse
...where you need to persuade others. This course is for anyone who needs to influence others. This may be influencing as part of a leadership...
- Course
- Distance Learning
...however, is much more advantageous. It does not conflict with listening and accepting the views of colleagues or customers, and is more likely to...
- Training
- Inhouse
...It can also be used as a strong foundation for staff progressing to supervisory management. Course Content Methods of communication The sender/receiver...
- Course
- Inhouse
...unsuccessfully attempting to persuade others to their point of view? Most people believe that influence at work is closely linked to organisational status...
- Course
- Inhouse
...are not matched by lines of authority. All managers, leaders, team members and professionals who rely on others to achieve results, especially where...
- Course
- Distance Learning
...and how to achieve it, and create an action plan for implementing delegation effectively. There are four steps to learning delegation skills...
- Training
- Inhouse
...and personal needs The negotiation process Trial proposals Gaining agreement Searching for variables Tactics in negotiation Identifying negotiating opportunities...
- Course
- Inhouse
- 1 Day
...Attitude & Motivation - the vital ingredients · 30 attributes of the Star performer. · The value of positive thinking. · Self esteem. · The power of total belief...
- Short course
- Inhouse
- 1 Day
...your negotiation variables and use them to bargain systematically over your settlement range. Suitable for: Anyone Anyone 1 or 1.5 Day Course on the Art of Negotiation...