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Communication Skills courses
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Candy makes every training session so light and refreshing. I had a wonderful time and it was truly amazing.
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Venue of the course was good and I had a nice time in all. I arrived late due to the roadwork, there was no information regarding possible delays in the course.
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The content of the course was good and it was exteremely helpful. PTP was great, flexible and I had a nice time.
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- Short course
- Nottinghamand2 other venues
- Leeds, Manchester
- Intermediate
- March
...negotiation Achieving a conclusion to both parties To return to the workplace with well-practised negotiating techniques relating to their own individual situations... Learn about: Exercise in Negotiation, Behavioural Process, Negotiation Skills...
...negotiation Achieving a conclusion to both parties To return to the workplace with well-practised negotiating techniques relating to their own individual situations... Learn about: Exercise in Negotiation, Behavioural Process, Negotiation Skills...
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Candy makes every training session so light and refreshing. I had a wonderful time and it was truly amazing.
← | → see all
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Venue of the course was good and I had a nice time in all. I arrived late due to the roadwork, there was no information regarding possible delays in the course.
← | → see all
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The content of the course was good and it was exteremely helpful. PTP was great, flexible and I had a nice time.
← | → see all
- Course
- Online
- Different dates available
...method for communication to showcase a person’s immediate communication capacities and ways of talking to a target audience and engage with them easily... Learn about: Communication Training, Public Speaking...
- Course
- Online
- Different dates available
- 1 Year
...complaint resolution, and workplace professionalism. Learners develop a strong understanding of call centre operations, enabling them to manage inbound... Learn about: Telephone Communication, Verbal Communication, Communication Training...
- Course
- Sheffield
- 1 Day
...your communication skills which will increase your sensitivity to the behaviour of others, allowing you to project yourself with confidence in your daily working environment...
- Short course
- Inhouse
- 1 Day
...Reduce the time taken to produce documents by making the first draft more effective. Develop more readable documents, i.e. concise and accurate...
- Course
- Online
- Different dates available
- 7h
...taking minutes which essentially helps in different careers as well. This is a very basic course where you can develop your skills and further your understanding... Learn about: Taking Minutes with OneNote 2007, Minute Taking, The Skills of a Minute-Taker...
- Course
- Online
- Intermediate
- 5h - 1 Year
...Throughout the course, you will develop listening, speaking, reading, and writing skills, building a solid foundation in IsiXhosa. Ideal for travellers... Learn about: Conversation techniques...
- Course
- Online
...Do you have difficulty talking to people more senior than you? What about when talking with other colleagues? ‘How to read your boss’ introduces you to... Learn about: Communication Training, Business Communication...
- Course
- Online
- Different dates available
...to study public art designed to bring diverse audiences together in "contact zones," where different worlds and discordant views mix. Join us to explore... Learn about: Contact Zones, Communication Training...
- Course
- Online
- Beginner
- Different dates available
...customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude... Learn about: Customer database, MS Excel, Customer Service Skills...
- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
...will contact you to explain course content, including course dates and payment options. Course review: 1 Getting Started Icebreaker Ground rules The parking... Learn about: Communication Training, Communication Skills, Verbal Communication...
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Very great course overall.
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- NVQ
- Online
- 7h
...Occupational Standards in Customer Services at Levels 1, 2, 3, and 4 as defined by the Institute of Customer Services (ICS) in collaboration with employers...
...Occupational Standards in Customer Services at Levels 1, 2, 3, and 4 as defined by the Institute of Customer Services (ICS) in collaboration with employers...
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Very great course overall.
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
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- NVQ
- Horncastleand2 other venues
- On Site, Lincolnshire
- 6 Months
...This qualification reflects the qualification structure for the Level 2 NVQ in Customer Service published by the ICS. It uses the associated National Occupational...
...This qualification reflects the qualification structure for the Level 2 NVQ in Customer Service published by the ICS. It uses the associated National Occupational...
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → see all -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
← | → see all
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
← | → see all
- Course
- Online
- Different dates available
- 9h
...services can make or break any business. These services help your clients be assured that you are available when problems arise. To know more about customer service... Learn about: Customer Service, Difficult Customers, Call Centre...
- Course
- London
- Different dates available
...Managing groups and optimising learning - Sharing resources and ideas for activities - The service user perspective - Goal setting: agreeing achievable... Learn about: Communication Training...
- Course
- Gloucester
...vary greatly depending on which type of course and level you are applying for. Exact entry requirements will be confirmed at interview 4. Equipment required... Learn about: Communication Training...
- Training
- Online
- Intermediate
- 1h - 1 Day
...our ability to leverage our value to our manager and our organization diminishes. Why should you Attend: By attending, you will understand how to... Learn about: Communication Training, Employee Feedback, Employee Coaching...
- Course
- Online
- Different dates available
...in this course and be taught about each type. Lastly, you will be trained to search the ideal lawyer or how lawyers can promote themselves for the potential clients to check...
- Course
- London
- Different dates available
...2. Express your opinions/feelings/ ideas/experiences in group conversations. 3. To use more effective ways of supporting your speech, e.g. signing... Learn about: Communication Training...
- Course
- Inhouse
- 2 Days
...a wide range of different communication methods including meetings, interviewing, telephoning, e-mailing and report writing. Our course will cover...
- Training
- Online
- Intermediate
- 1h - 1 Day
...our ability to leverage our value to our manager and our organization diminishes. Why should you Attend: By attending, you will understand how to... Learn about: Conflict Resolution, Communications Planning, Team Performance...
- Course
- Online
- Different dates available
- 9h
...consider getting this Level 3 Diploma in Coaching & Mentoring course. In this course, you will learn how coaching and mentoring works. You will know about... Learn about: Mentoring Differs from Coaching, Developing Options, Trust and Coaching...
- Course
- London
- Different dates available
...2. Express your opinions/feelings/ ideas/experiences in group conversations. 3. To use more effective ways of supporting your speech, e.g. signing... Learn about: Communication Training...