Customer Care Courses

... knowledge about the long-term customer relationship building and enables the learners to handle the customers more effectively. Through this course the learners can develop the new skills and can improve their existing skills in customer services. Inspire London College’s management and teaching staff... Learn about: Customer Manager, Customer Care, Customer database...

...High levels of customer satisfaction are essential to any business, large or small, if it is to survive and prosper in the current economic climate... Learn about: Customer Service, Social Skills, Customer relationship...

... •Identify what customers want •Devise a plan for service excellence •Deliver a service excellence project •Monitor and assess the effectiveness of the plan •Maintain service excellence in your organisation... Learn about: Project Plan, Quality Training, Customer Service Skills...

... to build new communicative patterns and techniques. The Customer Service Basics course is comprehensive and will cover a range of topics including how to create and implement a service standard, how to evaluate the service standard and make your conversations with customers engaging and memorable... Learn about: Hotel Receptionist, Customer Service, Personal Assistant...

... for organizations and customers Consider developmental roles that have the greatest impact on CRM You will spend the first part of the day getting to... Learn about: Customer Care, CRM Programs, Customer Service...

...This course bundle is perfect for any organisation looking to grow a successful business in terms of maximising profit and ensuring they have a good customer service approach in place. It comprises of 6 accredited and intensive course bundle. Ideal for senior managers, intermediate managers... Learn about: Conflict Management, Customer Manager, Managing people...

... customer requirements in a professional, effective, and efficient manner. This is an increasingly competitive world and there are many organisations, which on the face of it offer potential customers the same products or services. The organisations that understand the importance of customers and... Learn about: Customer satisfaction, Customer Service Skills, Customer Retention...

...The Certificate in Customer Service Knowledge home study course is the ideal programme for individuals looking to develop their understanding of the importance of excellent customer service. This nationally accredited qualification is designed to provide individuals with knowledge... Learn about: Customer Service, Customer Care...

... for organizations and customers Consider developmental roles that have the greatest impact on CRM You will spend the first part of the day getting to... Learn about: Customer relationship, Sales Techniques, Customer Manager...

...This webinar will help you maintain high-levels of customer satisfaction while minimizing conflict, And you will learn best practices-what today's customers really want and expect in 2019 (based on experience and latest research)... Learn about: Customer Manager, Customer satisfaction, Customer Service Skills...

... provides plays a direct role in nurturing Customer loyalty, identifying unhappy Customers and ultimately increasing revenues. More importantly, it’s one of the most important points of differentiation, enabling any given business to stand out from the crowd and outperform the competition. As a Customer... Learn about: Customer Service, Customer satisfaction, Certificate in Customer Service (Level 3)...

... (KYC). Adequate due diligence on new and existing customers is a key part of these controls. Without this due diligence, your firm can become subject to reputational, operational, legal, and financial risks... Learn about: PRACTICAL CUSTOMER, Customer Care, Customer Service...

... for organizations and customers Consider developmental roles that have the greatest impact on CRM You will spend the first part of the day getting to... Learn about: Customer Retention Strategy, Customer relationship, Customer satisfaction...

...In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling... Learn about: Customer Manager, Customer Retention Strategy, Marketing Strategy...

...Delivering excellent customer service in a global marketplace is essential for any business. Many short courses will provide theoretical knowledge of customer service models, but the NVQ Level 3 Diploma in Customer Service gives students real-life, practical knowledge which can be applied... Learn about: Decision Making, Problem Solving, Business Plan...

... is an effective way to learn how to provide good customer service to promote a good relationship with your clients. Your clients will truly appreciate your efforts and this can also turn into the opportunity of improving your reputation to encourage potential customers... Learn about: Customer Service, Customer Manager, Customer Care...

.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course... Learn about: Sales Training, Body Language, Sales Techniques...

...The course teaches the candidate how to develop a more customer focused business that gives better service and generates more profit. The course should be attended by candidates who are looking to develop a more customer focused business that gives better service and generates more profit... Learn about: Organisational Change, Team Training, Team Building...

...Week 01 - Advanced research Conduct Advanced User Research ● Choosing your Project / Challenge ● Customer Empathy and Contextual Enquiry ● Diary... Learn about: User Experience, Project Manager, Project planning...

... destinations 2.4 - Identify and describe the features which attract tourists to a particular destination Unit 3 - Customer care and working procedures 3.1... Learn about: Travel Tourism, Tourism Industry, Marketing Mix...