Customer Care courses Midlothian/Edinburghshire
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace. How to handle... Learn about: Customer Care, Incoming Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer Service, Excellent Customer Care, Customer Retention...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
... encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light... Learn about: Handling Complaints, Customer Complaints Calls, Incoming Calls...
- Short course
- Edinburgh
- Intermediate
- 1 Day
.... To use a range of strategies for communicating effectively with customers. To adapt your behaviour and deal positively with difficult customer interactions. Suitable for: Anyone who works in a front line customer service position and who would like to improve their skills, confidence and overall success... Learn about: Building Rapport, Complaint Handling, Selling skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer Retention, Customer satisfaction, Customer Relationship Management...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)... Learn about: Contact and Developing, Customer satisfaction, Developing Questions...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer relationship, Customer satisfaction, Customer Manager...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer Service, Customer Care, Customer Service Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer Manager, Customer relationship, Customer Relationship Management...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...to look at the importance of visual communication and again specifically from the customer's point of view. How well signposted is their dealer... Learn about: Customer Care, Sales Training, Customer relationship...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...Understand the key elements of outstanding customer service. Recognise the huge role of product knowledge in advanced customer service skills and how... Learn about: Customer Manager, Tourism Marketing, Customer Retention Strategy...
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I clearly have a better understanding than ever after joining this course. I am very much thankful for the experience I have got there which give a shape to my knowledge and make it so informative. I am seeking to revisit to your site as soon as possible.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- August
... more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these... Learn about: Customer Behavior, Objection Handling, Customer Care Skills...
... more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these... Learn about: Customer Behavior, Objection Handling, Customer Care Skills...
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I clearly have a better understanding than ever after joining this course. I am very much thankful for the experience I have got there which give a shape to my knowledge and make it so informative. I am seeking to revisit to your site as soon as possible.
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I had a great time and I feel confident and excited about sound engineering again in the near future. Many thanks once again for all your help, I couldn’t have pulled it off without the knowledge I gained at Bass Sound. Thank you for the earning experience you have given to me.
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- Short course
- Edinburghand5 other venues
- Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- April
... naturally yet is a must for any organisation. Consider how much is each customer worth to your business and the implications of losing them through poor customer service. Apart from the fact that unhappy customers will go elsewhere and tell others; the loss of just one regular customer may be worth... Learn about: Management Tools, Account management, Customer Manager...
... naturally yet is a must for any organisation. Consider how much is each customer worth to your business and the implications of losing them through poor customer service. Apart from the fact that unhappy customers will go elsewhere and tell others; the loss of just one regular customer may be worth... Learn about: Management Tools, Account management, Customer Manager...
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I had a great time and I feel confident and excited about sound engineering again in the near future. Many thanks once again for all your help, I couldn’t have pulled it off without the knowledge I gained at Bass Sound. Thank you for the earning experience you have given to me.
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It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- September
...prompt form.) 13:00 - 14:00 Lunch Break 14:00 - 14:30 Listening Skills (This module identifies when you should resist from talking too much and listening too little... Learn about: Sales Training, Listening Skills, Customer Care Skills...
...prompt form.) 13:00 - 14:00 Lunch Break 14:00 - 14:30 Listening Skills (This module identifies when you should resist from talking too much and listening too little... Learn about: Sales Training, Listening Skills, Customer Care Skills...
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It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
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- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...(It is highly likely that in a facilitated event conflict will occur between individuals and/or groups. This session looks at typical sources of conflict... Learn about: Customer Relationship Management, Customer Service Skills, Sales Techniques...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
...styles highlights the most appropriate strategies for each individual. The ability to identify your strengths and weaknesses Understand why customers don't... Learn about: Customer Service Skills, Customer Retention Strategy, Customer relationship...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...What Do We Hate About Calling Other Companies? 09:45 Incoming Calls - The Basics 10:00 Task 2: What Do You Really Want From These Calls? 10:40 GROUP... Learn about: Customer Care, Excellent Customer Care, Incoming Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
.... The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience. The content is delivered in a customer-friendly way enabling you to operate in a customer-focused, efficient and effective way. During the day you will enhance your understanding... Learn about: Public Sector, Customer Care, Visitor Satisfaction...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...to find the right closing style to suit the person, product or situation.) 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Service, Customer Service Skills, Customer Relationship Management...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...Maintaining direction and monitoring progress 7. Handling difficult people and situations 8. When to bring in senior stakeholders to ensure order and momentum... Learn about: Facilitation Skills, Customer Retention Strategy, Customer Service Skills...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Course
- Edinburgh
- 1 Day
...This day-long course from Stand&Deliver is ideal for anyone who is seeking to improve their negotiation skills. It begins in advance with a self-assessment... Learn about: Sales Training, Selling Skill, Body Language...
...This day-long course from Stand&Deliver is ideal for anyone who is seeking to improve their negotiation skills. It begins in advance with a self-assessment... Learn about: Sales Training, Selling Skill, Body Language...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
← | → see all
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
← | → see all
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
← | → see all
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