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Customer Care courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Relationship Management, Customer Service Skills, Customer relationship...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer satisfaction, Customer Service Skills, Customer Relationship Management...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer satisfaction, Customer Care, Customer Retention...
- HNC
- Paisley
...HNC Tourism Course Content: Subjects include: Structure of the Tourism Industry, Marketing and Customer Care, The Scottish Tourism Product... Learn about: Part Time...
- Vocational qualification
- Aberdeen
... and Safety, Developing Working Relations, Customer Care, Dealing with Bookings and Arrivals of Customers are the main areas covered. Depending on...
- Course
- Glasgow
- 1 Year
...; Communications; Enterprise Activity; Marketing: Basic Principles; Skills for Customer Care; Market Operations and the Scottish Economy. A selection of optional...
- Course
- Glasgow
- Different dates available
... to manage office operations effectively and supervise the work of others in an office environment. Course ObjectivesAt the end of the course you will be able to:Introduce the benefits of good customer care Explore ways of handling complaints and difficult customers Demonstrate customer care in face to... Learn about: Body Language, Ms Office, Customer Care...
- Vocational qualification
- Glasgow
- 1 Year
...). Course Duration Course Duration: 1 academic year Start Date: Aug-09 End Date: Jun-10 Hours per week: 20 hours Course Content Business; Accounting; Customer...
- Course
- Glasgow
- Different dates available
... Processing and Presenting Information. Communication. Enterprise Activity. Marketing. Skills for Customer Care. Market Operations and the Scottish Economy...
- NVQ
- Glasgow
- 52 Weeks
... - Reception duties, customer care and health and safety The course modules are taught by dedicated NVQ educators and include theory work, special projects...
- Course
- Glasgow
..., which are available via Skillnet (LearnDirect Scotland). These courses cover a number of subjects including: Business Administration Business Management Customer...
- Vocational qualification
- Motherwell
- 1 Year
...If you are interested in a career at junior clerical level or access to HN study, this course is for you. The course develops your skills in business management and administration. You will also have the opportunity to study accounts, economics, law and customer care. The NQ Business... Learn about: Full Time...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...12:45 - 13:45 Lunch 13:45 - 14:30 The Facilitators Toolkit (Part 2)(An insight into the next 4 skills required of an Accomplished Facilitator:1)... Learn about: Creative techniques, Customer relationship, Customer Care...
- HNC
- Paisley
..., Customer Care, Communication, Information Technology. SCQF Level: 7 Entry Requirements: 1 Higher or 12 Relevant SQA Units or other relevant qualification... Learn about: Full Time...
- Course
- Kilmarnock
- 1 Year
... this course you will cover: Skills for Employment. Marketing: A Practical Approach. Skills for Customer Care. Business Decision Areas. Financial Accounting. Management Accounting. Core Skills including Communication. Numeracy, IT (PC Passport) and Working With Others... Learn about: Full Time...
- HNC
- Glasgow
- 1 Year
...This course includes: skin care and eye treatments, hairstyling and make-up techniques, ranging from basic to fashion and photographic make-up. Learners also study subjects in relation to customer care and software applications. Learners are encouraged to participate in demonstrations that arise...
- Course
- Glasgow
- Different dates available
...Training Course Content Module 1: The travel and tourism industryModule 2: Features of worldwide destinationsModule 3: Customer care and working... Learn about: Travel Tourism, Travel and Tourism, IT Management...
- Course
- Greenock
... including photographic and make-up companies. Course Content: Basic Make-up. Fashion & Photographic Make-up. Skin Care. Retail Sales. Customer Care. Advanced...
- Vocational qualification
- Motherwell
- 2 Years
...If you are interested in a career at junior clerical level or access to HN study, this course is for you. The course develops your skills in business management and administration. You will also have the opportunity to study accounts, economics, law and customer care. The NQ Business... Learn about: Part Time...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
...This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer... Learn about: Contact and Developing, Customer Care, Customer satisfaction...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Retention, Customer relationship, Customer Manager...
- HNC
- Paisley
..., Customer Care, Communication, Information Technology. SCQF Level: 7 Entry Requirements: 1 Higher or 12 Relevant SQA Units or other relevant qualification... Learn about: Part Time...
- Course
- Glasgow
- Different dates available
... Effective Customer Care Selling with Confidence Health & Safety Issues Information Book & Board Liquidating the Tour Operator's Monies Administration... Learn about: Confidence Training...