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Customer Care courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer Retention, Customer Retention Strategy, Customer Relationship Management...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Manager, Customer Retention, Customer Care...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Customer Service, Customer Care, Sales Training...
- HNC
- Paisley
..., Customer Care, Communication, Information Technology. SCQF Level: 7 Entry Requirements: 1 Higher or 12 Relevant SQA Units or other relevant qualification... Learn about: Part Time...
- Vocational qualification
- Motherwell
- 1 Year
...If you are interested in a career at junior clerical level or access to HN study, this course is for you. The course develops your skills in business management and administration. You will also have the opportunity to study accounts, economics, law and customer care. The NQ Business... Learn about: Full Time...
- Course
- Glasgow
- Different dates available
... Processing and Presenting Information. Communication. Enterprise Activity. Marketing. Skills for Customer Care. Market Operations and the Scottish Economy...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...12:45 - 13:45 Lunch 13:45 - 14:30 The Facilitators Toolkit (Part 2)(An insight into the next 4 skills required of an Accomplished Facilitator:1)... Learn about: Customer Manager, Customer relationship, Customer Service Skills...
- Course
- Paisley
- 1 Year
... and Sauces, Food Production and presentation Skills, Organisation of Practical skills, Customer Care. SCQF Level: 5 Entry Requirements: Successful completion... Learn about: Full Time...
- Vocational qualification
- Motherwell
- 2 Years
...If you are interested in a career at junior clerical level or access to HN study, this course is for you. The course develops your skills in business management and administration. You will also have the opportunity to study accounts, economics, law and customer care. The NQ Business... Learn about: Part Time...
- Course
- Kilmarnock
- 1 Year
... this course you will cover: Skills for Employment. Marketing: A Practical Approach. Skills for Customer Care. Business Decision Areas. Financial Accounting. Management Accounting. Core Skills including Communication. Numeracy, IT (PC Passport) and Working With Others... Learn about: Full Time...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
... Lunch Break 14:00 - 15:00 Advanced Customer Care 15:00 - 16:30 Selling The Whole Business 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Manager, Sales Training, Marketing Strategy...
- HND
- Paisley
... Tours and Independant Holidays, Marketing Planning in Travel and Tourism, International Tourist Destinations, Creating a Culture of Customer... Learn about: Full Time...
- Vocational qualification
- Glasgow
- 1 Year
...). Course Duration Course Duration: 1 academic year Start Date: Aug-09 End Date: Jun-10 Hours per week: 20 hours Course Content Business; Accounting; Customer...
- Course
- Glasgow
..., which are available via Skillnet (LearnDirect Scotland). These courses cover a number of subjects including: Business Administration Business Management Customer...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls... Learn about: Incoming Calls, Excellent Customer Care, Customer Care...
- Course
- Kilmarnockandanother venue.
- Cumnock
- 1 Year
...This is a basic hairdressing course which will give you the required qualifications to progress to the national certificate group award in Hairdressing (SCQF level 5). Within the course you will cover range of hairdressing subjects including Client Consultation, Skills for Customer Care,...
- Course
- Bearsdenand3 other venues
- Midlothian, Welwyn Garden City, Bellahouston
- Beginner
- 5 Days
... and evaluating sessions. Teaching and learning styles. Communication and customer care. Class management and safety. Promoting snow sports On successful completion...
- NVQ
- Glasgow
- 26 Weeks
.... How to shampoo and condition the hair and scalp. Consultation skills. Style, dress and finishing techniques. Reception duties, customer care and health and safety. Suitable for: Beginners- Anyone wishing to become a Hairdresser...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions... Learn about: Customer Care, Visitor Satisfaction, Customer Care Skills...
- Short course
- Fife
..., as will the client so that both parties are kept fully informed of the outcome Customer after care service - we will contact you after six months to evaluate...
- HNC
- Motherwell
- 2 Years
... of Customer Care and a Graded Unit project that gives a grade of A, B or C. Possible Optional Units: Managing Information, Marketing: An Introduction, Human...
- NVQ
- Glasgow
- 25 Weeks
... the hair and scalp • Consultation skills • Style, dress and finishing techniques • Reception duties, customer care and health and safety The course modules...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
... look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Communication Skills, Customer Service Skills, Sales Training...