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Customer Care courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer Manager, Customer relationship, Customer satisfaction...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Relationship Management, Customer Care, Public Sector...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Customer Care, Customer Service Skills, Customer relationship...
- Course
- Kilmarnockandanother venue.
- Cumnock
- 1 Year
...This is a basic hairdressing course which will give you the required qualifications to progress to the national certificate group award in Hairdressing (SCQF level 5). Within the course you will cover range of hairdressing subjects including Client Consultation, Skills for Customer Care,...
- HNC
- Paisley
..., Customer Care, Communication, Information Technology. SCQF Level: 7 Entry Requirements: 1 Higher or 12 Relevant SQA Units or other relevant qualification... Learn about: Full Time...
- HND
- Glasgow
- 2 Years
... and Tourism Industry; Marketing; Providing Information on The Scottish Tourism Product; Customer Care; Tour Operations; Visitor Attraction Operations; Planning...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...Creating a climate for success2) Managing the process3) Maintaining direction4) Monitoring progress) 14:30 - 15:15 Real Life Scenarios... Learn about: Customer satisfaction, Customer Care, Customer Service...
- Course
- Bearsdenand3 other venues
- Midlothian, Welwyn Garden City, Bellahouston
- Beginner
- 5 Days
... and evaluating sessions. Teaching and learning styles. Communication and customer care. Class management and safety. Promoting snow sports On successful completion...
- HNC
- Paisley
..., Customer Care, Communication, Information Technology. SCQF Level: 7 Entry Requirements: 1 Higher or 12 Relevant SQA Units or other relevant qualification... Learn about: Part Time...
- HNC
- Glasgow
- 1 Year
...) . Communication . Creating a Culture of Customer Care . Developing Skills for Personal Effectiveness . International Tourist Destinations . Retail Travel Practice...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
... Lunch Break 14:00 - 15:00 Advanced Customer Care 15:00 - 16:30 Selling The Whole Business 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Objection Handling, Customer relationship, Customer Service Skills...
- NVQ
- Glasgow
- 26 Weeks
.... How to shampoo and condition the hair and scalp. Consultation skills. Style, dress and finishing techniques. Reception duties, customer care and health and safety. Suitable for: Beginners- Anyone wishing to become a Hairdresser...
- Course
- Paisley
- 1 Year
... and Sauces, Food Production and presentation Skills, Organisation of Practical skills, Customer Care. SCQF Level: 5 Entry Requirements: Successful completion... Learn about: Full Time...
- Course
- Glasgow
- 1 Year
... . Selling the Travel and Tourism Product . Skills for Customer Care . Structure of the Travel and Tourism Industry . Study Visit . Tourist Destinations...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls... Learn about: Excellent Customer Care, Customer Care, Incoming Calls...
- Short course
- Fife
..., as will the client so that both parties are kept fully informed of the outcome Customer after care service - we will contact you after six months to evaluate...
- HND
- Paisley
... Tours and Independant Holidays, Marketing Planning in Travel and Tourism, International Tourist Destinations, Creating a Culture of Customer... Learn about: Full Time...
- HNC
- Motherwell
- 2 Years
... of Customer Care and a Graded Unit project that gives a grade of A, B or C. Possible Optional Units: Managing Information, Marketing: An Introduction, Human...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions... Learn about: Public Sector, Visitors Experience, Visitor Satisfaction...
- HNC
- Kilwinningandanother venue.
- Greenock
... of Customer Care; , Graded Unit; , Project Case Study; , Visitor Attraction Operations; , Tour Guiding & Resort Representation Progression Opportunities...
- Course
- Caithness
... practices,marketing, customer care and many others. Students may also choose subjects from a wide range of options, including languages, business enterprise... Learn about: Full Time...
- NVQ
- Glasgow
- 25 Weeks
... the hair and scalp • Consultation skills • Style, dress and finishing techniques • Reception duties, customer care and health and safety The course modules...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
... look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Customer relationship, Communication Skills, Telephone answering...