Customer Management courses

...Prospectus Code (AT04) Length of Study 18 months, some attendance at college. Entry Requirements The Programme Your Apprenticeship programme is made up of the following components...

...Live up to the customer service promise - Make customer service personal -Go the extra mile in customer service - Deal with customers in writing using...

...and using positive language Turn around customers’ dissatisfaction and complaints to a positive outcome Saying ‘No’ constructively BY THE END OF THE COURSE...

...to influence what happens at work are limited -who work within the rules and regulations of their organisation -who work with others to overcome problems...

...tact and patience. Suitable for: Customer service staff, from the novice to the experienced, who want to build their level of confidence and skills...

...Organise the promotion of services or products to customers Delivery - Deliver customer service on your premises - Recognise diversity when delivering customer service...

...Your account manager will help you to devise an action plan and agree priorities and to plan the sessions with your managers and the staff training...

...It is suitable for candidates: -who are able to suggest and help implement changes to improve customer service -who are experienced problem solvers...

...for each of the units and must successfully complete a synoptic multiple choice I.T. based test which covers the 3 units. Customer service principles Develop...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...specific best practice tools for clientside Insight teams. Learning outcomes This course will take delegates through the clientside Customer Insight journey...

...distinct learning steps to solving the customer's problem. Set within a retail outlet, front-line staff are facing complaints from internal and external customers...

...of customers and strategies needed to successfully manage them, including customers who find it hard to communicate, make decisions or who are in the wrong...

...in a friendly manner. It’s essential to be able to handle issues for customers and do your best to ensure they are satisfied. This course will extend your... Learn about: Skills and Training, Customer Service Skills, Customer Service...

...Good customer service is key to the success of all business and organisations are willing to invest in good staff in this area. You will learn about... Learn about: Customer Service...

...The programme comes with an excellent training toolkit, full of energetic activities, engaging audio and video scenarios, PowerPoint presentations... Learn about: Customer Service...

...job role that provides customer service. Apprenticeships are made up of framework of qualifications and training based on testing competency and developing practical... Learn about: Customer Service...

...Takes place in a variety of ways: observation within the workplace, collection of written testimonies, oral questioning. Entry Requirements... Learn about: Customer Service...

...which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates... Learn about: Communication Training, Customer Service...

...and suppliers as well as members of the public. Entry requirements There are no entry requirements to access this program other than you must be employed... Learn about: Customer Service...