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Customer Management courses
- Course
- Online
- Intermediate
- Different dates available
...bite-sized modules that help our learners to understand each lesson very easily. We don’t just provide courses at One Education; we provide a rich learning experience... Learn about: Personal Lines Insurance, Insurance Fraud, UK Insurance Industry...
- Course
- Online
- Intermediate
- Different dates available
...course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs. The course... Learn about: Customer Relationship Management, Customer relationship, Relationship Building...
- Course
- Online
- Different dates available
...skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and... Learn about: Customer Service Skills, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner... Learn about: Customer Care, Customer Service, Customer Retention...
- Course
- Online
- Beginner
- Different dates available
...your customer service skills following which you will develop deeper understanding of your customer's needs. The course aims to develop learner's knowledge... Learn about: Service level management, Service Operations, Service outsourcing sales...
- Course
- Online
- Different dates available
...Recognise & adapt to customer behaviour styles Manage customer satisfaction levels Exams and Accreditation Features: This course is accredited by The... Learn about: Managing Conflict, Information Systems management, Customer satisfaction...
- Course
- Online
- Beginner
- Different dates available
...learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress... Learn about: Customer Retention Strategy, Customer Manager, Problem Solving...
- Course
- Distance Learning
- Advanced
- December
...Retail Customer Service could be defined as the various interconnected processes that help buyers procure the products they need from sellers... Learn about: Quality Training, Retail Management Trainee, Customer Relationship Management...
- Course
- Online
- Different dates available
...If you need to improve your customer service skills, then this course will help you with that significantly. You will know how your attitude affects customer... Learn about: Customer Service Providers, Customer Service, Services marketing...
- Course
- Online
- Intermediate
- Different dates available
...understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges... Learn about: Negotiation techniques, Customer Problem Solving, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner. Key topics include; the process of listening... Learn about: Customer Service, Customer Manager, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
...Course will help to boost your resume and will help you stand out among your peers in the competitive job market. Our course will help you get employed... Learn about: Handling Complaints, Customer Expectations, Problem Solving...
- Short course
- Online
- Intermediate
- Different dates available
...Take that first important step towards a fulfilling lifelong career as a Customer Service specialist right now COURSE CONTENT Module 1: Introduction... Learn about: Customer Service, Communication Training...
- Course
- Online
- Different dates available
...customer service policy promote consistency in how customers are treated and keep customers happy. Course Curriculum Level 2 Certificate in Customer Service... Learn about: Customer Service, Email Advertising, Message List...
- Course
- Online
- Intermediate
- Different dates available
...This excellent course is suitable for anyone considering a management position in the retail sector. Module 01Introduction to Retail Management Handling... Learn about: Choosing a Retail Store Location, The Sales Process and Checkout, Retail Management...
- Course
- Distance Learning
- Advanced
- December
...capable leadership is one of few things every organisation has in common. In the absence of talented leadership, the workforce – and by extension the entire... Learn about: Team Training, Leadership and Management, Management skills...
- NVQ
- Online
- Different dates available
- 1 Year
...field of customer services. This comprehensive course will put you ahead of the competitions by demonstrating practical ways to create and develop effective... Learn about: Customer relationship, Customer Relationship Management, Customer Retention...
- Course
- Online
- Intermediate
- 3 Months
...organisation contributes to the products, services or general impression that customers, clients and visitors take away with them. This course identifies... Learn about: Customer Loyalty, Customer satisfaction, Care Management...
- Course
- Online
- Different dates available
...You will then learn how businesses can use marketing elements to shape demand patterns for a service. You will learn about consumer behaviour and how important... Learn about: Customer relationship, IT Management, Customer Relationship Management...
- Course
- Inhouse
- 1 Day
...sales and customer interactions. Overview This one day course challenges delegates to address customer relationship issues in a practical way that clarifies...
- Training
- Inhouse
- 1 Day
...based on the standard of the personal service they receive as much as the product and price. Staff who have direct contact with customers need to...