Customer Management courses

...and suppliers as well as members of the public. Entry requirements There are no entry requirements to access this program other than you must be employed... Learn about: Customer Service...

...working in a customer service role. What will I study on the course? You will learn how to deal with customers in a positive, reliable and pleasant way by offering advice... Learn about: Customer Service...

...workforce and recruit new staff. Customer service apprenticeships have a major role to play in this by helping employers address the skills gaps and shortages... Learn about: Team Training, Customer Service Skills, Customer Service...

...Numbers of delegates will be strictly limited to ensure that everyone obtains the maximum benefit from this interactive workshop. Programme includes Distinguishing... Learn about: Client Management...

...to help customer service focused employees handle angry customers and complaints positively and get the best from the situation. Thursday 1:00pm...

...between gaining and keeping a customer and losing one. The importance of dealing with customers efficiently and effectively is often underestimated...

...mission statements, design of customer care strategies Study Method: Internet based self study Assessment: Online assessment to be completed at home...

...1 Day Delegate No: Min: 4 Max: 12 Target Audience: • For individuals who are responsible for remaining professional and providing excellent customer service...

...to future progression in a range of different roles, which involve customer contact. The EDI Level 3 NVQ Diploma in Customer Service is part of the Apprenticeship...

...or pupils within schools. - Individuals who are about to embark on a career in customer service. - All age groups: for those thinking of entering employment...

...This qualification contains 5 units that can be carried forward to Level 3; from these, a maximum of 3 units may be claimed towards a Level 3 qualification...

...are qualifications that demonstrate your ability to do your job. The training is mainly on the job and NVQ assessment is directly related to your performance...

...which are deemed to be useful for those who want to enhance their professional career. Sign up for more information!The Apprenticeship will cover... Learn about: Customer Service...

...people working in a service delivery role in a wide variety of organisations. The aim of this qualification is to contribute to the skills, knowledge...

...Understand the organisation -Prepare to deliver excellent customer service -Communication in the customer service role Learners must successfully demonstrate... Learn about: Customer Service...

...way Recognise and deal with customer queries, requests and problems Maintain a positive attitude Progression Opportunities: Fees - Up to 70% funding available... Learn about: Customer Service...

...How to lead by example and demonstrate fantastic service Techniques to motivate and coach team members Actions to take when customer service goes wrong... Learn about: Customer Service...

...These awards are based on standards developed by the Institute of Customer Service (ICS) and are ideal for you if your job or intended job is involved...

...enrolled onto the programme you will be assigned an assessor that will visit you in the workplace regularly. They will complete assessment plans and reviews... Learn about: Customer Service...

...The opportunity to develop new skills A qualification that recognises your existing skills The ability to improve your performance The ability to apply... Learn about: Customer Service...