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Customer Retention courses West Midlands
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer Care, Customer Service, Customer Retention...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer Service Skills, Customer Service, Customer Care...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer Service, Customer Manager, Customer relationship...
- NVQ
- Wolverhampton
...The NVQ is aimed at administrators, receptionists and others providing support to clients and practioners in an advice and guidance service or context... Learn about: Customer Retention, Relationship Marketing, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer Service, Customer Service Skills, Customer Retention...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer relationship, Customer Service, Excellent Customer Care...
- NVQ
- Wolverhampton
...clients to access referral opportunities ·Provide support for other practioners ·Undertake research for the service and its clients ·Design information... Learn about: Customer Relationship Management, Customer Retention, Customer Service...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...Good customer service is key to brand loyalty, and understanding what your customers want is crucial to delivering an excellent service. In this Customer Service Basic Video Course , you will gain the essential skills needed to become a successful customer service assistant and keep your customers... Learn about: Customer Care, Communication Skills, Customer In Person...
- Course
- Online
- Beginner
- Different dates available
... knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult... Learn about: Customer Retention, Service reports and dashboards, Service outsourcing sales...
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