Customer Service Courses

...This course looks at the implementation of the vital business processes of an organisation into customer service and the Customer Interaction Centre. Delegates ought to have some prior knowledge of business processes in SAP for utilities and Master Data and basic functions... Learn about: Customer Service, Customer relationship, Customer Care...

...While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes... Learn about: Relationship Building, Sales Training, Communication Skills...

...Techniques to Ensure 100% Customer Satisfaction Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks... Learn about: Customer Service...

...The retail sales and customer services sectors offer a wide range of goods and services to customers. Retail is a career which needs a strong customer service ethic, entrepreneurial ability and problem-solving talent. Suitable for: The courses equips you to understand the mechanics that... Learn about: Customer Service...

...The Knowledge Academy Introduction to Customer Service 1 day course covers the following topics: Introduction This training course is an introduction... Learn about: Telephone answering, Customer Service, Customer Care...

... service or product leaves the experience feeling very satisfied. This course is brought to you by The Main Street Entrepreneur. Their mission is to provide the most innovative and engaging resources available to help aspiring entrepreneurs and business builders create successful ventures. They will... Learn about: Customer Service...

...Determine what you will do to help direct the company’s customer service strategy. Ask for more information through Emagister's website!... Learn about: Customer Service...

...Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and in increasing customer loyalty. In an increasingly service-led economy, customer demand for better and more individualised service is set to continue to increase. Therefore... Learn about: Customer Manager, Customer Service Skills, Customer Service Executive Officer...

... process; deal with complaints with good tactics, exceed customer expect... Learn about: Outstanding customer service, Customer Behavior, Manage customer satisfaction...

...This Home Learning programme has been developed to enable those working, or hoping to work, in a customer service role, in any type of organisation or context, to acquire and develop, a level of understanding and skills that will help them to service customer requirements in a professional... Learn about: Customer Service...

...Learn how to effectively manage difficult customer situations. Ask for more information through Emagister's website!... Learn about: Customer Service...

...The Customer Service Skills course is a training course for customer support and services employees to help them develop an effective and efficient mechanism of solving customer’s issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling... Learn about: Customer Service Skills, Internal Auditng, Stress Management...

.... Certificate in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level. Besides, every 1 Training course offers... Learn about: Customer Service Leadership, Customer Service Techniques, Customer Relations Advisor...

...This Critical Elements of Customer Service course will train you on customer service, setting goals, the critical elements of customer service, communication skills, telephone techniques, and ways of dealing demanding customers, stress as well as coping with challenges assertively... Learn about: Critical Elements, Critical Elements of Customer Service, Communication Skills...

...Delivering a valuable and differentiated experience for customers is essential to any organisation's strategy for growth and business survival. This course will provide delegates with a methodology for addressing the customer experience strategy challenge. The course is interactive, straightforward... Learn about: Customer Experience, Customer Care, World Class Customer Service Service...

...Learning Outcomes Identify ways to establish links between excellence in customer service and your business practices and policies. Develop... Learn about: Customer Service, Business Practices, Essential elements...

...Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and in increasing customer loyalty. In an increasingly service-led economy, customer demand for better and more individualised service is set to continue to increase. Therefore... Learn about: Customer Awareness, Customer Records, Customer Care...

...While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes... Learn about: Customer Service Skills, Negotiation Skills, Effective Communication...

...The leading market analysis IT research and advising firm, Gartner, has stated it costs eight to ten times more to acquire new customers than it does to retain existing ones. Retaining customers begin with good customer service. Customer service is the first, and perhaps only, contact for customers... Learn about: Customer Service, Time management, Customer Handling...

..."Customer service is the main differentiator between commodity suppliers. It is the one thing that the very best organisations continually strive to do better. Like the board game of snakes and ladders it can be hard work climbing the ladder but we tumble down easily when we land on the snake... Learn about: Business planning, Risk Management, Revenue generation...