Customer Service courses London

...in the good sense of the word - and commands respect. Some awareness of what it is you have done and how you do it can help you to focus on building... Learn about: Executive Presentation, Customer Service, Conflict Management...

...Each team building event is created from a specific brief and is tailor-made by working closely with your company to ensure the most appropriate programme... Learn about: Team Building, Assertiveness Training, Conflict Management...

...it was a big waste of time (unless of course, they used it to catch up on some much-needed sleep!). Companies have to have meetings, it's as simple as... Learn about: Assertiveness Training, Communication Skills, Confidence Training...

...fair and know what to give away, when to make demands and how to compensate when there are difficulties. Our Influencing Skills Training gives people... Learn about: Negotiation Skills, Effective Communication, Influencing Skills...

...Interview Skills is one area where a little training can go an awfully long way, and our Interview Skills Training is the kind that can last a lifetime... Learn about: Executive Presentation, Communication Skills, Customer Service...

...it's far more a summary of an on-going process rather than a process driven exercise. Which is why we call our work on appraisals: The Best Surprise Is No Surprise... Learn about: Assertive Behaviour, Conflict Management, Confidence Training...

...within an organisation to dig deep, be honest and be creative so that our Team can advise and implement a strategy that works for the good of the company... Learn about: Communication Skills, Negotiation Skills, Communication Training...

...With us delegates learn to manage projects and people. Tailored specifically to each group our Project Management Training Programmes are designed to... Learn about: Communication Skills, Effective Communication, IT Project Management...

...everything needed to simulate the conditions of any media situation imaginable. Executive Media Skills There is no substitute for one to one media training... Learn about: Communication Skills, Customer Service, Effective Communication...

...Assessment centres Competencies Difficult messages Presentation skills Stress Management Silo mentality... and on and on and... Learn about: Personal Impact, Change Management, Customer Service...

...or who manages people who do. Course Programme Understanding Customer Needs and Expectations Who Are Your Customers? Your Personal Action Plan Standards... Learn about: Skills and Training, Communication Skills, Customer Service...

...The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. It will enhance their skills in communication techniques, handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member... Learn about: Customer Service, Customer Manager, Customer Service Skills...

...and Customer Service on Marketing The Components of Customer Service Pre-Transaction Elements Written Customer Service Policy Accessibility Organisation... Learn about: Supply Chain Management, Customer Service, IT Management...

...With all the money and effort that goes into attracting new customers it makes sense to look after the ones we have. This one day course is designed to assist any sales account manager in building stronger long term relationships with their customers and realising the full potential... Learn about: Customer Care, Customer Service, Customer Service Skills...

...To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care. All front line reception... Learn about: Communications Planning, Communication Policy, Customer Service...

...Understand and develop clear questioning skills using specific elements of communication. Topics covered: Open Questions vs Closed Questions Probing... Learn about: Customer Service, Training evaluation, Trainer selection...

...This day-long course from Stand&Deliver is ideal for anyone who is seeking to improve their negotiation skills. It begins in advance with a self-assessment... Learn about: Negotiation Skills, Influencing Skills, Sales Coaching...

...Understand the importance of effective listening skills when dealing with customers and work colleagues. Topics covered: Listening Skills Questionnaire... Learn about: Customer Service Skills, Customer Care, Listening Skills...

...To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care. All front line reception... Learn about: Funnelling technique, Customer Care, Telephone Skills...

...Competitive Advantage Supply Chain Becomes the Value Chain Mission of Logistics Management Logistics Management Process Supply Chain and Competitive Performance... Learn about: Cash Flow, IT Development, IT risk...