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Customer Service courses Northern Ireland
- NVQ
- Belfast City
... of responsibility. Manage a project. Manage a programme of complementary projects. Work with others to improve customer service. Build your organisation’s...
- Course
- Blended in Belfast City
...Suitable for: Anyone who works to serve customers in the Hospitality Industry...
- Vocational qualification
- Newcastle
... Expected length: 15 Week Contact: MRS Robinson or Customer Services Attendance: Part-Time Full Fee: £76.00 Concessionary Fee 1: Not Available Concessionary...
- NVQ
- Belfast City
... support in helping customers to make purchases in a retail environment Unit C.30 Develop individual retail service opportunities Unit C.31 Provide...
- Vocational qualification
- Bangor
... Last Week: 27/08/2011 Hours per week: 21 Hours Total: 945 Expected length: 1 Year Contact: MRS Anderson or Customer Services Attendance: Full-Time...
- NVQ
- Belfast City
... C5 Provide information and advice to customers Group 3: Customer services D1 Give customers a positive impression of yourself and your organisation...
- NVQ
- Belfast City
... C11 Assemble products in customer’s home/workplace Unit C12 Promote loyalty schemes to customers Group 4: Customer services - A maximum of two units...
- Short course
- Belfast City
- 1 Day
...This course is designed to motivate employees involved in selling, and to generate extra revenue through effective customer service techniques. Suitable for: Everyone involved in selling and caring for customers...
- Short course
- Belfast City
- Intermediate
- 1 Day
...The first part of good Customer Service that we teach is, if the phone is ringing, answer it. Common sense some would say but the amount of people who recognise a caller’s number but don’t answer it for fear of a complaint or a complex question that they cannot answer is truly amazing... Learn about: Sales Marketing, Customer Service Skills, Telephone Skills...
- Short course
- Belfast City
- Beginner
- 2 Days
...DSM Sales Fundamental Couse is ideal for individuals new to the sales profession who need a strong foundation of skills, knowledge and tools to help them build strong customer relationships and a solid portfolio. You will learn how to build trust with customers, discover customer needs... Learn about: Sales Training, Presentation Skills, Key Account Management...
- Short course
- Belfast City
- Intermediate
- 1 Day
...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements... Learn about: Sales Techniques, Customer Service, Telephone Skills...
- Short course
- Belfast City
- Intermediate
- 2 Days
...Key Account Management (KAM) should be a systematic approach to managing and growing your most important customers while delivering mutual value and goals. KAM is not merely a sales strategy but rather should be a complete organisation change. Our KAM course looks at how you select a customer... Learn about: Presentation Skills, Customer Service, Sales Techniques...
- Short course
- Belfast City
- Intermediate
- 1 Day
...involved in promoting a product Local Government and Council employees General Public who are seeking to gain confidence when they speak in public... Learn about: Customer Service, Negotiation techniques, Sales Promotion...
- Course
- Belfast City
... formatting of web content according to customer requirements. Course graduates can seek employment in service companies involved in web designing or start consulting service (self-employed). The training program covers the issues of creating web sites using HTML and... Learn about: Javascript training, Object oriented training, Object-oriented training...