Customer Service courses Northern Ireland

... support in helping customers to make purchases in a retail environment Unit C.30 Develop individual retail service opportunities Unit C.31 Provide...

... Last Week: 27/08/2011 Hours per week: 21 Hours Total: 945 Expected length: 1 Year Contact: MRS Anderson or Customer Services Attendance: Full-Time...

... Specialist or bespoke software Optional units – group B 303 Supervise an office facility 304 Procure products and services 305 Manage and evaluate customer...

... relating to the retail sale of alcohol How to recognise drunkenness and your duty not to serve drunk customers Appropriate strategies that can be adopted...

... C5 Provide information and advice to customers Group 3: Customer services D1 Give customers a positive impression of yourself and your organisation...

... in Retail Work Based Learning Retail Law Manage Retail Customer Service Supply Chain Management Leadership in Retail Course Aims The aim of the Foundation...

... C11 Assemble products in customer’s home/workplace Unit C12 Promote loyalty schemes to customers Group 4: Customer services - A maximum of two units...

... Operations, Hotel Management, Conference and Event Management, Customer Services, Holiday Rep, Adventure Tourism, Visitor Attractions, Public Sector Tourism, Heritage, Entertainment and Leisure, Transport etc. If you decide to go to university or college you could take a degree or a Level 5 BTEC Higher... Learn about: Full Time...

...The first part of good Customer Service that we teach is, if the phone is ringing, answer it. Common sense some would say but the amount of people who recognise a caller’s number but don’t answer it for fear of a complaint or a complex question that they cannot answer is truly amazing... Learn about: Customer Service, Public Speaking, Sales Techniques...

...This course is designed to motivate employees involved in selling, and to generate extra revenue through effective customer service techniques. Suitable for: Everyone involved in selling and caring for customers...

...DSM Sales Fundamental Couse is ideal for individuals new to the sales profession who need a strong foundation of skills, knowledge and tools to help them build strong customer relationships and a solid portfolio. You will learn how to build trust with customers, discover customer needs... Learn about: Negotiation techniques, CRM (Customer Relationship Management), Customer Service...

...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements... Learn about: Telephone services coordination, Telephone answering, Customer Service...

...We help attendees to significantly improve their confidence when speaking to groups and how to keep the audience’s attention while driving interaction from your audience... Learn about: Presentation techniques, Pricing techniques, Customer Service...

...Key Account Management (KAM) should be a systematic approach to managing and growing your most important customers while delivering mutual value and goals. KAM is not merely a sales strategy but rather should be a complete organisation change. Our KAM course looks at how you select a customer... Learn about: Presentation Skills, Customer Service, Negotiation Skills...

... products and services on the telephone. However, very few people working in the fast growing field of. Suitable for: Anyone new to telephone sales or existing telesales people who wish to have a refresher... Learn about: Sales Marketing, Telephone Skills, Sales Training...

... or discuss business opportunities with customers on the phone. The trainer for this course has extensive experience in design and delivery of sales related training programmes. They have been successfully delivering training to both public and private sector organisations for over twelve years and previously... Learn about: Sales Process, Incoming Calls, Requesting Appointments...

... formatting of web content according to customer requirements. Course graduates can seek employment in service companies involved in web designing or start consulting service (self-employed). The training program covers the issues of creating web sites using HTML and... Learn about: Object-oriented training, Object oriented training, Javascript training...