Customer Service courses Northern Ireland

... C11 Assemble products in customer’s home/workplace Unit C12 Promote loyalty schemes to customers Group 4: Customer services - A maximum of two units...

...The first part of good Customer Service that we teach is, if the phone is ringing, answer it. Common sense some would say but the amount of people who recognise a caller’s number but don’t answer it for fear of a complaint or a complex question that they cannot answer is truly amazing... Learn about: Sales Marketing, Sales Coaching, Account management...

...This course is designed to motivate employees involved in selling, and to generate extra revenue through effective customer service techniques. Suitable for: Everyone involved in selling and caring for customers...

...DSM Sales Fundamental Couse is ideal for individuals new to the sales profession who need a strong foundation of skills, knowledge and tools to help them build strong customer relationships and a solid portfolio. You will learn how to build trust with customers, discover customer needs... Learn about: Sales Marketing, Key Account Management, Negotiation techniques...

...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements... Learn about: Sales Techniques, Sales Training, Support for telecommunications user...

...flip charts, company literature and product demonstration. The course has been designed over one (1) day to give an understanding of sales presentations... Learn about: Sales Promotion, Pricing techniques, Sales Training...

...Key Account Management (KAM) should be a systematic approach to managing and growing your most important customers while delivering mutual value and goals. KAM is not merely a sales strategy but rather should be a complete organisation change. Our KAM course looks at how you select a customer... Learn about: Sales Strategy, Account management, SALES PIPELINE...

... products and services on the telephone. However, very few people working in the fast growing field of. Suitable for: Anyone new to telephone sales or existing telesales people who wish to have a refresher... Learn about: Sales Techniques, Sales Marketing, Sales skills...

... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Incoming Calls, Overcoming Objections, Company Image...

... formatting of web content according to customer requirements. Course graduates can seek employment in service companies involved in web designing or start consulting service (self-employed). The training program covers the issues of creating web sites using HTML and... Learn about: Object oriented training, Javascript training, Object-oriented training...