Customer Service courses Northern Ireland

...: 18 Hours Total: 648 Expected length: 1 Year Contact: MRS Price or Customer Services Attendance: Full-Time...

... C11 Assemble products in customer’s home/workplace Unit C12 Promote loyalty schemes to customers Group 4: Customer services - A maximum of two units...

... or Customer Services Attendance: Full-Time 10/11-70010-BRF1B BA Business Management/Studies - Year 1 Bangor Places Available: 16 Starting Week: 06/09/2010...

... Specialist or bespoke software Optional units – group B 303 Supervise an office facility 304 Procure products and services 305 Manage and evaluate customer...

... Last Week: 27/08/2011 Hours per week: 21 Hours Total: 945 Expected length: 1 Year Contact: MRS Anderson or Customer Services Attendance: Full-Time...

... Operations, Hotel Management, Conference and Event Management, Customer Services, Holiday Rep, Adventure Tourism, Visitor Attractions, Public Sector Tourism, Heritage, Entertainment and Leisure, Transport etc. If you decide to go to university or college you could take a degree or a Level 5 BTEC Higher... Learn about: Full Time...

... relating to the retail sale of alcohol How to recognise drunkenness and your duty not to serve drunk customers Appropriate strategies that can be adopted...

... in Retail Work Based Learning Retail Law Manage Retail Customer Service Supply Chain Management Leadership in Retail Course Aims The aim of the Foundation...

...The first part of good Customer Service that we teach is, if the phone is ringing, answer it. Common sense some would say but the amount of people who recognise a caller’s number but don’t answer it for fear of a complaint or a complex question that they cannot answer is truly amazing... Learn about: Sales Manager, Customer Service, Telephone Skills...

...This course is designed to motivate employees involved in selling, and to generate extra revenue through effective customer service techniques. Suitable for: Everyone involved in selling and caring for customers...

...DSM Sales Fundamental Couse is ideal for individuals new to the sales profession who need a strong foundation of skills, knowledge and tools to help them build strong customer relationships and a solid portfolio. You will learn how to build trust with customers, discover customer needs... Learn about: Customer Service, Negotiation techniques, Presentation Skills...

...DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements... Learn about: Telephone Skills, Telephone services coordination, Customer Service...

...flip charts, company literature and product demonstration. The course has been designed over one (1) day to give an understanding of sales presentations... Learn about: Pricing techniques, Sales Training, Negotiation techniques...

...Key Account Management (KAM) should be a systematic approach to managing and growing your most important customers while delivering mutual value and goals. KAM is not merely a sales strategy but rather should be a complete organisation change. Our KAM course looks at how you select a customer... Learn about: Account management, Sales Manager, Negotiation Skills...

... formatting of web content according to customer requirements. Course graduates can seek employment in service companies involved in web designing or start consulting service (self-employed). The training program covers the issues of creating web sites using HTML and... Learn about: Javascript training, Object-oriented training, Object oriented training...

... products and services on the telephone. However, very few people working in the fast growing field of. Suitable for: Anyone new to telephone sales or existing telesales people who wish to have a refresher... Learn about: Sales Marketing, Sales Training, Sales skills...

... or discuss business opportunities with customers on the phone. The trainer for this course has extensive experience in design and delivery of sales related training programmes. They have been successfully delivering training to both public and private sector organisations for over twelve years and previously... Learn about: Buying Signals, Telephone Etiquette, Selling a Product...