Customer Service courses Northern Ireland

...Sales process mapping is simply a series of customer-focused steps that enables the salesperson to substantively increase win rates, build customer retention, and increase revenue production... Learn about: Sales Strategy, Sales Techniques, Sales Training...

... environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting... Learn about: Enhance performance, Call Centre Skills, Team Training...

...Suitable for: Suitable for anyone in a customer facing environment...

...-4 including Professional Cookery, Housekeeping and Cleaning, Food and Drink, Hospitality Supervision, Customer Service and Front Office. How... Learn about: Part Time, Hospitality Management, Quality Training...

... customer service problems  Work with others to improve customer service...

...The development of customer relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely... Learn about: Persuasion Skills, Telephone answering, Influencing Skills...

...Suitable for: Anyone in a customer facing environment...

... three specialist units Core units The UK Travel and Tourism Industry Exploring Customer Service in Travel and Tourism UK Travel and Tourism Destinations... Learn about: Travel Tourism, Tourism and Hospitality, Tourism Development...

... and facilities for distributing stock Unit B26 Monitor and modify systems and facilities for distributing stock Group 2: Customer services - A maximum of two units...

... Exploiting Good Customer Service Territory & Account Allocation Account Development Strategies (ADS) Determine the Factors - Plus and Minus that affect...

...Suitable for: Anyone who has attended the Welcome Host programme who works in a customer facing...

... and Security in the Hospitality Industry Hospitality Business Operations Hospitality Team Leadership and Supervision Specialist units Food Service Operations... Learn about: Hospitality Management, Hospitality catering...

... of responsibility.  Manage a project.  Manage a programme of complementary projects.  Work with others to improve customer service.  Build your organisation’s...

...Units include: The UK Travel and Tourism Industry Exploring Customer Service in Travel and Tourism UK Travel and Tourism Destinations Exploring Marketing in Travel and Tourism If you are accepted onto this course without a Grade C or above in Maths and/or English you will be required to complete... Learn about: Full Time...

...Suitable for: Anyone who works to serve customers in the Hospitality Industry...

... support in helping customers to make purchases in a retail environment Unit C.30 Develop individual retail service opportunities Unit C.31 Provide...

... in Retail Work Based Learning Retail Law Manage Retail Customer Service Supply Chain Management Leadership in Retail Course Aims The aim of the Foundation...

... Specialist or bespoke software Optional units – group B 303 Supervise an office facility 304 Procure products and services 305 Manage and evaluate customer...

... Operations, Hotel Management, Conference and Event Management, Customer Services, Holiday Rep, Adventure Tourism, Visitor Attractions, Public Sector Tourism, Heritage, Entertainment and Leisure, Transport etc. If you decide to go to university or college you could take a degree or a Level 5 BTEC Higher... Learn about: Full Time...

... C5 Provide information and advice to customers Group 3: Customer services D1 Give customers a positive impression of yourself and your organisation...