Customer Service courses Northern Ireland

...Sales process mapping is simply a series of customer-focused steps that enables the salesperson to substantively increase win rates, build customer retention, and increase revenue production... Learn about: Sales skills, Customer Service, Sales Techniques...

... environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting... Learn about: Call Centre Skills, Customer Service, Telephone techniques...

...Suitable for: Suitable for anyone in a customer facing environment...

...-4 including Professional Cookery, Housekeeping and Cleaning, Food and Drink, Hospitality Supervision, Customer Service and Front Office. How... Learn about: Hospitality Management, Part Time, Quality Training...

... customer service problems  Work with others to improve customer service...

...The development of customer relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely... Learn about: Skills and Training, Improve Communication, Customer Service Skills...

...Suitable for: Anyone in a customer facing environment...

... three specialist units Core units The UK Travel and Tourism Industry Exploring Customer Service in Travel and Tourism UK Travel and Tourism Destinations... Learn about: Tourism Development, Travel and Tourism, Travel Tourism...

... and facilities for distributing stock Unit B26 Monitor and modify systems and facilities for distributing stock Group 2: Customer services - A maximum of two units...

... Expected length: 15 Week Contact: MRS Robinson or Customer Services Attendance: Part-Time Full Fee: £76.00 Concessionary Fee 1: Not Available Concessionary...

...Suitable for: Anyone who has attended the Welcome Host programme who works in a customer facing...

... in Hospitality consists of five core units plus thirteen specialist units. Core units The Hospitality Industry Customer Care in Hospitality Health, Safety... Learn about: Hospitality catering, Hospitality Management...

... of responsibility.  Manage a project.  Manage a programme of complementary projects.  Work with others to improve customer service.  Build your organisation’s...

... - Understanding equal opportunities - Work experience - Developing customer service skills - Using faxes and photocopiers - Personal career planning...

...Suitable for: Anyone who works to serve customers in the Hospitality Industry...

... Exploiting Good Customer Service Territory & Account Allocation Account Development Strategies (ADS) Determine the Factors - Plus and Minus that affect...

... support in helping customers to make purchases in a retail environment Unit C.30 Develop individual retail service opportunities Unit C.31 Provide...

... qualifications. Subjects studied will include: - Building a personal career portfolio - Developing customer service skills - Making choices in pursuit of personal...

...Units include: The UK Travel and Tourism Industry Exploring Customer Service in Travel and Tourism UK Travel and Tourism Destinations Exploring Marketing in Travel and Tourism If you are accepted onto this course without a Grade C or above in Maths and/or English you will be required to complete... Learn about: Full Time...

... C5 Provide information and advice to customers Group 3: Customer services D1 Give customers a positive impression of yourself and your organisation...