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Customer Service Skills courses London
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer satisfaction, Customer Relationship Management, Customer Retention Strategy...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer relationship, Customer Retention Strategy, Customer Retention...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...Understand the key elements of outstanding customer service. Recognise the huge role of product knowledge in advanced customer service skills and how... Learn about: Tourism Marketing, Customer Care, Customer Relationship Management...
- Course
- Barnet
...Barnet & Southgate College makes every effort to ensure that details about course fees are as accurate as possible but these are subject to change... Learn about: Customer Service Skills, Skills and Training, Customer Service...
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I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
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Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
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- Course
- London
- Different dates available
...Customer Service training isn’t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for all customer facing staff, at all levels. Having good technical skills is only half of what you need; the other half is having the skills... Learn about: Customer Service Skills, Customer Relationship Management, Customer relationship...
...Customer Service training isn’t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for all customer facing staff, at all levels. Having good technical skills is only half of what you need; the other half is having the skills... Learn about: Customer Service Skills, Customer Relationship Management, Customer relationship...
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I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
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Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
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- Course
- Londonand2 other venues
- Manchester, Milton Keynes
- 1 Day
...Driven Product Selection process. This process requires defining the business need (or pain or problem, depending on the issue), deciding which functions... Learn about: Customer Retention Strategy, Customer relationship, Customer Relationship Management...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer Manager, Customer Service Skills, Customer Retention...
- NVQ
- London
- Different dates available
- 18 Months
...The apprentice can fully perform and cover but not limited to the following job roles: Payroll Administrator Payroll Junior Payroll Assistant Payroll Officer... Learn about: Customer Service Skills, Customer Relationship Management, Customer Service...
- Course
- London
- March
...Bank Accounts Setting up a bank account and feed Reconciling a bank account Reporting Viewing a basic profit & loss report Xero Support Using the... Learn about: Sales Training, Customer Service Skills, Email Marketing...
- Course
- Inhouse in London
- Different dates available
- 1 Day
...Driven Product Selection process. This process requires defining the business need (or pain or problem, depending on the issue), deciding which functions... Learn about: Customer relationship, Database Marketing, Customer satisfaction...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...(It is highly likely that in a facilitated event conflict will occur between individuals and/or groups. This session looks at typical sources of conflict... Learn about: Creative techniques, Customer relationship, Facilitation Skills...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- 2 Days
...styles highlights the most appropriate strategies for each individual. The ability to identify your strengths and weaknesses Understand why customers don't... Learn about: Sales Techniques, Marketing Strategy, Customer satisfaction...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer Relationship Management, Customer Care, Customer Service Skills...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...to look at the importance of visual communication and again specifically from the customer's point of view. How well signposted is their dealer... Learn about: Customer Service Skills, Customer Service, Customer Care...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...Maintaining direction and monitoring progress 7. Handling difficult people and situations 8. When to bring in senior stakeholders to ensure order and momentum... Learn about: Customer Relationship Management, Sales Training, Customer Service Skills...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
...to find the right closing style to suit the person, product or situation.) 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer satisfaction, Sales Techniques, Telephone answering...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- London
- 1 Day
...The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. It will enhance their skills in communication techniques, handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member... Learn about: Communication Skills, Customer Care, Customer Service Skills...
...The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. It will enhance their skills in communication techniques, handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member... Learn about: Communication Skills, Customer Care, Customer Service Skills...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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The staff and the course is very much worthy of appreciation.
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- Short course
- London
- 1 Day
...Understand the importance of effective listening skills when dealing with customers and work colleagues. Topics covered: Listening Skills Questionnaire... Learn about: Customer Service, Communication Training, Customer Service Skills...
...Understand the importance of effective listening skills when dealing with customers and work colleagues. Topics covered: Listening Skills Questionnaire... Learn about: Customer Service, Communication Training, Customer Service Skills...
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The staff and the course is very much worthy of appreciation.
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Great course, right from content to location. Everything is good, trainers were awesome and so the material. It was total value for money.
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Excellent course, trainers were great and I gained a lot from this one session, my work productivity increased by 80%. Would come back for more such session.
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Good training overall, learned lots of concepts with exercises. It was nice experience overall.
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- Short course
- London
...With all the money and effort that goes into attracting new customers it makes sense to look after the ones we have. This one day course is designed to assist any sales account manager in building stronger long term relationships with their customers and realising the full potential... Learn about: Customer Care, Management Planning, Negotiation techniques...
...With all the money and effort that goes into attracting new customers it makes sense to look after the ones we have. This one day course is designed to assist any sales account manager in building stronger long term relationships with their customers and realising the full potential... Learn about: Customer Care, Management Planning, Negotiation techniques...
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Great course, right from content to location. Everything is good, trainers were awesome and so the material. It was total value for money.
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Excellent course, trainers were great and I gained a lot from this one session, my work productivity increased by 80%. Would come back for more such session.
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Good training overall, learned lots of concepts with exercises. It was nice experience overall.
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