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Distance and online learning Customer Service courses
- Short course
- Online
- Advanced
- Different dates available
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
...Dont ignore your competitors. Stay ahead of the game and how to implement it. 12.15-12.45: Advanced communication skills. The WOW factor. 12.45-13... Learn about: Public Sector, Customer Service...
- Course
- Distance Learning
- Advanced
- December
- Online campus
... Service Diploma provides an insightful introduction to the world of high-quality customer service provision. Explore a breakdown of the fundamentals of quality customer service, along with how to consistently meet customers’ expectations and the potential consequences of poor customer service. Study... Learn about: Customer Care, Customer Service, Customer relationship...
- Course
- Online
- Beginner
- Different dates available
... knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult... Learn about: Customer Service, Service reports and dashboards, Service outsourcing sales...
- Course
- Online
- Different dates available
... customer services and learn to identify your customer’s needs through this. Also, learn how to deal with difficult customers and also connect with your customers online. In this course, you will learn all the necessary customer service skills and knowledge you require to excel in your ability in the field... Learn about: Service Management, Customer Service Providers, Customer relationship...
- Short course
- Online
- Intermediate
- Different dates available
- 1 Day
- Online campus
...Problem solving is not a chance process. This course will show the learner Structured Problem Solving is a team based and disciplined approach to Permanent Problem Resolution... Learn about: Customer Service, Continuous Improvement, Six Sigma...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Online campus
- Virtual classes
- Delivery of study materials
- Support service
... telephone etiquette, customer communication techniques, total quality management, customer retention, and much more... Learn about: Customer Service, Customer Retention...
- Course
- Online
- Beginner
- Different dates available
...We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email... Learn about: Call Centre, Customer Service Skills, Phone Etiquette...
- Course
- Online
- Different dates available
... multiple-choice quiz. On completion of this course, you will be able to: Understand the negative impacts on business caused by poor service Learn how to provide what your guest needs for a visit to be excellent Identify the key points in the guest journey Develop knowledge on the guest excellence mindset... Learn about: Tourism Hospitality, Tour Operator, Hospitality Management...
- Course
- Online
- Intermediate
- Different dates available
- Online campus
- Delivery of study materials
- Support service
- Virtual classes
...It is necessary for businesses to develop their customer services to continuously please their current customers. Providing effective customer service is possible through understanding consumer motivation which this course can provide you. This Professional Diploma in Customer Service... Learn about: Customer Care, Customer Manager, Customer Service...
- Course
- Online
- Beginner
- Different dates available
... for a CRM undertaking, and how to review and evaluate your program. The purpose of the course is to help you to build a healthy customer relationship by using proper CRM tools and strategies... Learn about: Customer relationship, Customer Service, Product Selection...
- Course
- Online
- Intermediate
- October
- Delivery of study materials
- Online campus
- Support service
- Virtual classes
...plan to make changes in line with current circumstances that will delight new and existing customers... Learn about: Customer Service, Develop customer service, Customers post lockdown...
- Course
- Online
- Intermediate
- Different dates available
..., language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills... Learn about: Customer Care, Negotiation techniques, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
...If you wish to implement an effective customer care programme in your organisation or simply want to develop skills for a rewarding career in customer service roles this diploma course is ideal for you. Providing efficient customer care is vital for every business. This Customer Care Diploma... Learn about: Service Operations, Customer Retention, Service level management...
- Course
- Distance Learning
- Advanced
- January
- Online campus
... communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Explore customer behaviour from a retail management perspective, learn how to deal with difficult customers and build the confidence to oversee inventory... Learn about: Retail Management, Customer Service, Consumer Behaviour...
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- Course
- Online
- Intermediate
- Different dates available
- 24 Weeks
- Delivery of study materials
- Online campus
- Support service
- Virtual classes
...The ICI Pharmacy Assistant Course, we will guide you step-by-step on building your career in the industry. Learn how to execute important tasks which... Learn about: Interpersonal Communication, Medical terminology, Medical training...
...The ICI Pharmacy Assistant Course, we will guide you step-by-step on building your career in the industry. Learn how to execute important tasks which... Learn about: Interpersonal Communication, Medical terminology, Medical training...
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- Course
- Online
- Advanced
- Different dates available
- 1 Year
- Delivery of study materials
- Virtual classes
- Online campus
- Support service
... with people on a professional basis will undoubtedly improve. By completing this program, you will have proven your aspiration to deliver great customer service and use a wide range of appropriate skills to strengthen the external and internal bonds in your organisation... Learn about: Communication Training, Customer Service...
- Course
- Online
- Different dates available
...– Tools of the Trade (I) Module Seven – Tools of the Trade (II) Module Eight – Being an Effective Gatekeeper Module Nine – Organizational Skills Module... Learn about: Customer Service, Ms Office, Office IT...
- Course
- Online
- Intermediate
- Different dates available
- Virtual classes
- Support service
- Delivery of study materials
- Online campus
...12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow... Learn about: Customer service levels, Excellent customer experience, Service levels...
- Course
- Distance Learning
- Different dates available
...expansive the industry actually is and gain an understanding of the multiple elements and their dependency on each other. You will study the history... Learn about: Customer Service, Tourism Industry, Travel Tourism...
- Course
- Online
- Intermediate
- Different dates available
.... The course aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer... Learn about: Relationship Marketing, Customer Retention, Customer Care...
- Course
- Distance Learning
- Advanced
- January
- Online campus
...to remain calm under pressure Detailed knowledge of all key secretarial functions The opportunity to take your career to a higher level Unit... Learn about: Office Assistant, Written and verbal skills, Ms Office...
- Course
- Online
- Different dates available
- Support service
- Virtual classes
- Online campus
- Delivery of study materials
...tools to win more deals, more of the time. On receiving your request an academic officer from the course will call you to explain everything about the course... Learn about: Customer Service, Sales Training, Sales Techniques...
- Course
- Online
- Intermediate
- Different dates available
...Media Documentation and Schedules Project Management Software Managing the Community The Community Manager Role Importance of Voice Consistency Providing... Learn about: Content Marketing on Social Media, Media Marketing, Social Media...