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Distance and online learning Customer Service courses
- Course
- Online
- Different dates available
- 14h
...Are you part of the customer-related services and management in your organization? Learning about customer service will enable your skills improvements in customer service, retention, problem-solving, and management and so this course will surely help you in your career’s success in the relevant... Learn about: Customer relationship, Service outsourcing sales, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Support service
- Delivery of study materials
- Virtual classes
- Online campus
... standards, and managing customer expectations. Learners gain a strong understanding of how to deliver positive customer experiences, respond professionally to enquiries, and adapt their communication style to different situations. This course is designed to build confidence in handling customer interactions... Learn about: Stress Management, Dealing with Customers, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
- 19h
...Provide your Customers with the Service that will leave a lasting impression Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don’t cut you off in mid-sentence. The best customer service... Learn about: Telephone Etiquette, Proper Phone Language, Correcting Poor Telephone Etiquette...
- Course
- Online
- Different dates available
- 1 Year
... Diploma course will learn about the role of agents in the modern business, and how to develop the soft skills required to deal with clients in the most challenging circumstances. The course also takes learners through the differences between electronic and telephone services, and the tools and techniques... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Support service
- Online campus
- Virtual classes
- Delivery of study materials
...Providing excellent customer service is the key to the long-term success of every business. Explore the essential elements of customer service along with the basic needs of customers by taking this Level 2 Certificate in Customer Service course. You will learn how to identify excellent customer... Learn about: MS Excel, Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Customer Care, Customer Service Skills, Effective Communication...
- Course
- Online
- Intermediate
- 4h - 1 Quarter
- Online campus
... this course, learners will develop commercially relevant expertise that supports career progression, enhances employability, and adds measurable value to any customer-facing role. The course is delivered online, allowing flexible study while building industry-aligned customer success knowledge... Learn about: Customer relationship, Customer Service, Customer Manager...
- Course
- Online
...WorldHost TM Retail. - WorldHost TM Retail is the only internationally proven, individually assessed, visible mark for quality customer service in the... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Support service
- Online campus
- Virtual classes
...Nine – Goal Setting Module Ten – Key Steps Module Eleven – Closing Module Twelve – Wrapping Up Activities Call Centre & Customer Service Training Course... Learn about: Customer Service, Call Centre...
- NVQ
- Online
...Customer Service BTEC Level 2 Diploma (QCF) LocationOff Site Course Overview Apply Now These qualifications are aimed at individuals who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those who are changing... Learn about: Customer Service...
- Course
- Online
- Intermediate
- 8h - 1 Year
- Online campus
... course allows learners to study flexibly while developing skills that enhance employability and professional confidence. Whether entering the IT industry or progressing within a support role, learners will gain structured, career-focused knowledge aligned with real-world service desk requirements... Learn about: Customer Service, Service Management, Communication Training...
- Course
- Online
...Skills Academy for Retail are launching a brand new programme, WorldHost TM Retail. - WorldHost TM Retail is the only internationally proven... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Support service
- Online campus
- Virtual classes
- Delivery of study materials
...Final Exam-Diploma in Customer Service: Telephone Etiquette... Learn about: Customer Service...
- NVQ
- Online
...Customer Service BTEC Level 3 Diploma (QCF) LocationOff Site Course Overview Apply Now 10–12 month programme. These qualifications are aimed at individuals who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 240h - 12 Months
- Online campus
- Virtual classes
- Support service
- Delivery of study materials
...principles of conflict management This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish. Assessments... Learn about: Customer relationship, Quality Training, Customer Manager...
- Course
- Online
- Intermediate
- 10h - 1 Year
- Online campus
... used to improve the customer experience in any organisation. Learners gain an excellent understanding of customer psychology, service standards, and digital systems that support efficient relationship management. Throughout the course, students explore how CRM systems are used to record interactions... Learn about: Customer relationship, Customer Relationship Management, Customer Retention...
- NVQ
- Online
- Different dates available
- 1 Year
- Virtual classes
- Online campus
- Delivery of study materials
- Support service
...The Office Admin and Customer Service Diploma is designed to prepare you for an exciting career in office administration by increasing your skill level in computer applications, public speaking, interpersonal relations, and information management. In addition to skill development, employment... Learn about: MS Excel, Office IT, Microsoft Office...
- NVQ
- Online
- Different dates available
- 18 Months
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
...The main purpose of a Customer Service Specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. As an apprentice you will be training to become an advocate of customer service who acts as a referral point for dealing with more complex or technical... Learn about: Business processes, Customer Service, Managing situations...
- Training
- Online
- Intermediate
- 1 Day
...This 1 Day workshop is designed around the PROUD Principle® which builds into a set of key principles in achieving excellent customer service. The PROUD Principle® can be applied to any customer situation in any sector, discipline, or profession; it crosses over easily from business to personal use... Learn about: Positive Behaviour, Interpersonal Communication, Customer relationship...
- Course
- Online
- Intermediate
- 6h - 1 Year
- Online campus
... customer value, making it an essential skill across sectors such as healthcare, hospitality, retail, finance, and public services. This course explores core Lean concepts, tools, and methodologies tailored specifically to service operations rather than manufacturing. Learners will gain insight into process... Learn about: Service Management, Customer Service, Quality management...
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Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
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Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
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Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
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- Course
- Online
- Different dates available
- 18 Months
...As more basic customer service processes become automated, team leaders and workers within this field are now required to provide engaging service whist dealing with more complex customer situations. The BSB30215 Certificate III in Customer Engagement helps build key skills in this... Learn about: Customer Service...
...As more basic customer service processes become automated, team leaders and workers within this field are now required to provide engaging service whist dealing with more complex customer situations. The BSB30215 Certificate III in Customer Engagement helps build key skills in this... Learn about: Customer Service...
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Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
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Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
← | → see all
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Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
← | → see all
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Mandatory Units Communicate using customer service language Follow the rules to deliver customer service... Learn about: Customer Service Skills, Customer Service, Customer Care...
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I booked two courses with John academy and did really like it, as they are perfect for refreshing your knowledge!
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- Course
- Online
- Intermediate
- Different dates available
- 15h
...of the business and learn how to provide top customer service. Businessmen, entrepreneurs or professionals that need to know about office management... Learn about: Office IT, Team Training, Customer Service...
...of the business and learn how to provide top customer service. Businessmen, entrepreneurs or professionals that need to know about office management... Learn about: Office IT, Team Training, Customer Service...
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I booked two courses with John academy and did really like it, as they are perfect for refreshing your knowledge!
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