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Distance and online learning Customer Service courses
- Course
- Online
- Advanced
- Different dates available
- 1 Year
- Support service
- Online campus
- Delivery of study materials
- Virtual classes
... conduct, helping learners gain the confidence and competence needed to support customers effectively. Through structured modules, learners develop the skills required to handle enquiries, manage expectations, resolve issues, and create positive customer experiences that contribute to business success... Learn about: Customer Service, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
- 260h
...If you wish to implement an effective customer care programme in your organisation or simply want to develop skills for a rewarding career in customer service roles this diploma course is ideal for you. Providing efficient customer care is vital for every business. This Customer Care Diploma... Learn about: Services marketing, Customer Service, Customer Care...
- Course
- Online
- Different dates available
... improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type... Learn about: Customer Service, Customer Service Skills...
- NVQ
- Online
- Different dates available
- 1 Year
- Online campus
- Virtual classes
- Support service
- Delivery of study materials
...This Advanced Diploma in Customer Service course will teach you everything needs to succeed in this profession. Improving your customer service skills can lead to excellent customer satisfaction, and also an enjoyable experience. In this course, learn to deal with the challenging customers... Learn about: Customer Service...
- Course
- Online
...Customer service skills are invaluable to any business and as such customer service qualifications are thought of very highly by employers. Available at: Workplace and Evesham campus or Malvern campus Length: 1 YEAR COURSE. Customer service skills are invaluable to any business and as such customer... Learn about: Customer Service...
- Course
- Online
- Intermediate
- 1h - 1 Year
- Online campus
... to succeed. By the end of the course, learners will have developed strong interpersonal skills, an understanding of customer-focused business practices, and practical techniques to win customers efficiently. Ideal for professionals across all industries, this qualification supports career growth... Learn about: Customers & Suppliers, Customer Service Skills, Customer Service...
- NVQ
- Online
- Different dates available
- 15 Months
- Virtual classes
- Delivery of study materials
- Online campus
- Support service
...Most businesses across most sectors need professional customer service. The Customer Service Practitioner Level 2 Apprenticeship is a useful way to develop relevant and transferable business skills in any sector or organisation, and is an excellent start to your career. The purpose of the... Learn about: Problem Solving, Business processes, Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Support service
- Virtual classes
- Delivery of study materials
- Online campus
...This course is an ultimate guide to have a holistic understanding of all the aspects of Customer Service and identifying customer expectations. With interactive and engaging video lessons, you will develop your skills, competencies, and discover the tools and techniques needed to serve customers... Learn about: Customer Service Skills, Customer Service...
- Course
- Online
...Our Customer Service Apprenticeship programme offer you the opportunity to improve your existing skills within your current job role, and gain evidence that you are competent when dealing with both internal and external customers. Whichever path your career takes you down, customer service skills... Learn about: Customer Service...
- Course
- Online
- Intermediate
- 4h - 1 Quarter
- Online campus
... this course, learners will develop commercially relevant expertise that supports career progression, enhances employability, and adds measurable value to any customer-facing role. The course is delivered online, allowing flexible study while building industry-aligned customer success knowledge... Learn about: Customer Relationship Management, Customer Manager, Communication Training...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Mandatory Units Communicate using customer service language Follow the rules to deliver customer service... Learn about: Customer Care, Customer Service Skills, Effective Communication...
- NVQ
- Online
- Different dates available
- 1 Year
- Support service
- Online campus
- Virtual classes
- Delivery of study materials
...Providing excellent customer service is the key to the long-term success of every business. Explore the essential elements of customer service along with the basic needs of customers by taking this Level 2 Certificate in Customer Service course. You will learn how to identify excellent customer... Learn about: Customer Service, MS Excel...
- Course
- Online
- Different dates available
- 1 Year
... Diploma course will learn about the role of agents in the modern business, and how to develop the soft skills required to deal with clients in the most challenging circumstances. The course also takes learners through the differences between electronic and telephone services, and the tools and techniques... Learn about: Customer Service...
- Course
- Online
...WorldHost TM Retail. - WorldHost TM Retail is the only internationally proven, individually assessed, visible mark for quality customer service in the... Learn about: Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Verbal Communication, Customer Service, Effective Communication...
- NVQ
- Online
- Different dates available
- 1 Year
- Online campus
- Support service
- Delivery of study materials
- Virtual classes
...Nine – Goal Setting Module Ten – Key Steps Module Eleven – Closing Module Twelve – Wrapping Up Activities Call Centre & Customer Service Training Course... Learn about: Customer Service, Call Centre...
- Course
- Online
- Intermediate
- 8h - 1 Year
- Online campus
... course allows learners to study flexibly while developing skills that enhance employability and professional confidence. Whether entering the IT industry or progressing within a support role, learners will gain structured, career-focused knowledge aligned with real-world service desk requirements... Learn about: Communication Training, Technical Support, Service Helpdesk...
- Course
- Online
...Skills Academy for Retail are launching a brand new programme, WorldHost TM Retail. - WorldHost TM Retail is the only internationally proven... Learn about: Customer Service...
- NVQ
- Online
...Customer Service BTEC Level 2 Diploma (QCF) LocationOff Site Course Overview Apply Now These qualifications are aimed at individuals who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those who are changing... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Virtual classes
- Online campus
- Support service
...Final Exam-Diploma in Customer Service: Telephone Etiquette... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 240h - 12 Months
- Online campus
- Support service
- Delivery of study materials
- Virtual classes
...principles of conflict management This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish. Assessments... Learn about: Customer Manager, Customer Service Delivery, Customer Service...
- Course
- Online
- Intermediate
- 10h - 1 Year
- Online campus
... used to improve the customer experience in any organisation. Learners gain an excellent understanding of customer psychology, service standards, and digital systems that support efficient relationship management. Throughout the course, students explore how CRM systems are used to record interactions... Learn about: Customer Relationship Management, Communication Training, Service Management...
- NVQ
- Online
...Customer Service BTEC Level 3 Diploma (QCF) LocationOff Site Course Overview Apply Now 10–12 month programme. These qualifications are aimed at individuals who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those... Learn about: Customer Service...