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Telephone Skills courses Newcastle-upon-Tyne
- Training
- Newcastle-upon-tyne
- Advanced
- 1 Day
...By the end of this course each delegate will be able to: Understand and describe the sales process (cycle) Describe and use a simple telesales structure... Learn about: Requesting Appointments, Incoming Calls, Overcoming Objections...
Similar training online and classroom-based
- Course
- Online
- Different dates available
- 1 Year
...learners seeking recognised customer service training and the ability to enhance their CV with valuable industry-relevant skills. Develop clear and professional... Learn about: Communication techniques, Out of Voice Mail Jail, Verbal Communication...
- Short course
- Online
- Intermediate
- Different dates available
...(Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed... Learn about: Customer Care...
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