Telephone techniques courses

...The Deadly Sins of Telephone Prospecting Managing Nerves and Adrenaline The Power of Positive Vocabulary Assertiveness in Telephone Prospecting...

...This course will develop your techniques , skills and approach cover a wide variety of areas, which include telephone and communication skills as well as managing conflict. Suitable for personnel and managers from both internal and customer-facing departments...

...At the end of the workshop attendees should be in possession of vastly superior techniques and skills aimed at improving levels of competence AND confidence when dealing with customers - in particular, customers who can sometimes be angry, abusive, challenging and awkward. Suitable...

...This course focuses on the development and perfection of the skills needed for successful telephone collections. The training is designed to be interactive and participation is encouraged at all stages. Suitable for: Experienced trade credit staff who wish to review their current telephone...

..., the challenges faced by the delegates in their work based roles, promoting greater confidence and enhanced skill sets. Suitable for: This course is ideal for those who are in credit and order to cash roles, have responsibility for telephone cash collections and are looking both for routes to further develop...

...Suitable for: This course is perfect for anybody that uses the telephone in a sales environment and as a way of communicating with customers/clients and perspective clients. They may possibly be new starters or some one with no formal training...

...Customer Service and Telephone Skills Certificate Description: *Handle calls effectively, being aware that every call is an opportunity to promote...

...Obtaining the initial business is relatively easy - getting paid is more difficult. The competition for money is fierce. To stay ahead in the payment stakes and to maintain a healthy cash flow it is essential to develop key skills and techniques. This Programme is designed to do exactly...

...At the end of this course delegates will feel confident to handle inbound telephone calls in a professional manner ensuring that this important first contact point with your organisation is a positive experience. Delegates will have learnt skills to enable them to handle all manner of calls...

... on from the six week course, you will receive: a personal 30 minute telephone coaching session - worth over £40 an electronic copy of my latest book "I CAN DO...

...delegates will be able to: - Develop ethical approaches to investigation Plan Investigations to take account of all potential evidence trails Identify...

... from simple enquiries to customer complaints. Delegates will be able to identify sales opportunities from a caller's use of language and handle the call appropriately. Suitable for: Office based staff or employees who receive inbound telephone calls. It can also be used to refresh sales people who...

... the processes of information elicitation techniques Identify how data is stored on different storage media Develop approaches to identify information...