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Telephone techniques courses
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate, closely supervised. * Participants are asked to bring prepared contact list: 100 companies from at least five different... Learn about: Customer Service, Sales Training, Customer Care...
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Thank you so much for your advice and guidance. I had the best learning days of my life. I am looking forward to getting in touch if some problem pops up. Once again many thanks for everything for which to have made it so well learning experience and all the best for the future.
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- Short course
- Londonand3 other venues
- Edinburgh, Manchester, Nottingham
- Intermediate
- March
... Products/Services 11:30 - 13:00 Telephone Prospecting Lecture (How to use the telephone to best effect) 13:00 - 14:00 Lunch 14:00 - 15:00 Presentation 15:00... Learn about: Sales Techniques, Sales Marketing, Telephone Prospecting...
... Products/Services 11:30 - 13:00 Telephone Prospecting Lecture (How to use the telephone to best effect) 13:00 - 14:00 Lunch 14:00 - 15:00 Presentation 15:00... Learn about: Sales Techniques, Sales Marketing, Telephone Prospecting...
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Thank you so much for your advice and guidance. I had the best learning days of my life. I am looking forward to getting in touch if some problem pops up. Once again many thanks for everything for which to have made it so well learning experience and all the best for the future.
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- Course
- Online
- Different dates available
- 1 Year
... and active listening skills, create the perfect, attention-grabbing script and plan what to do before you make the all-important call. You will also explore how to make any telephone sale a truly exceptional one. With full support from tutors, 24/7 access to the Learning Management System and a variety... Learn about: Telephone Communication, Sales Training, Business practice...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
... interact professionally and that they understand the challenges faced in delivering the ever more demanding customer experience your customers expect. This telephone techniques course provides each learner with the knowledge and practical abilities required to meet these expectations and deliver a first... Learn about: Telephone Skills, Customer Care, Telephone answering...
- Course
- Online
- Different dates available
...Telephone communications are an integral part of most businesses, and sometimes these interactions are the only impression a company makes on its customers. Learning how to get the most from these interactions gives you the opportunity to create a lasting, positive impression with customers... Learn about: Telephone Skills, 24x7 CPD, Online training...
- Training
- Inhouse
- Advanced
- 2 Days
...Deal with all types of difficult calls and situations assertively. Suitable for: People who work with customers, clients and suppliers whether on the telephone or face to...
- Training
- Londonand12 other venues
- Basingstoke, Guildford, Oxford, Birmingham, Manchester, Bristol, Southampton, Reading, Garforth, Woking, Brentwood ...
- 1 Day
...To demonstrate why Telephone Technique is so important. To show the importance of the Qualities and Key Skills needed for success. To illustrate how to develop the correct Attitude and Image. To illustrate why excellent Customer Service is important. To show how to use the Telephone effectively...
- Short course
- Coventry
- 1 Day
...First impressions can have a lasting impact whether they are made face to face or on the telephone. On the telephone they are particularly important because as far as the caller is concerned the voice on the telephone is the organisation. This course provides the opportunity to consider what...
- Short course
- London
- 1 Day
...A confident and professional telephone manner Understanding of best practice at key stages of a call The techniques to control and guide the call and handle difficult situations Phrases that generate customersÂ' confidence. Suitable for: A highly practical course for any frontline staff wanting...
- Course
- Inhouse
- 2 Days
...delegates will be able to: - Develop ethical approaches to investigation Plan Investigations to take account of all potential evidence trails Identify...
- Course
- Cardiff
- Different dates available
- 1 Day
...The Knowledge Academy Essential Telephone Techniques 1 day course covers the following topics: Introduction The Essential Telephone Techniques... Learn about: Skills and Training, Listening Skills, Telephone Skills...
- Short course
- Inhouse
- Different dates available
- 1 Day
...This workshop focuses on improving delegates’ confidence and influencing skills when dealing with people on the telephone. Participants have the opportunity to discuss difficulties they face, explore a range of ideas for handling different kinds of telephone situations, and practise the key skills... Learn about: Questioning skills, Telephone Communication, Skills and Training...
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The course was really great, especially the Project Management one, here I learned to manage and motivate with which I had struggled a lot.
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They provided so much in such a short span of time, it was real good and I enjoyed like anything. I had a nice time in all.
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Maria and Dom were super great and offered a safe and supportive environment. It was a nice course and everything was good. They impacted in such a great manner, I had a nice time in all. I am truly excited about the course.
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- Training
- City of London
- Different dates available
- 1 Day
...Be clear and concise in getting a message across. Develop confidence in dealing with telephone calls. Recognize why it's important to own the call. Deal with difficult calls. Use the telephone to project a positive company image. Understand how to use voice, tone and language for maximum effect... Learn about: Telephone Skills, Assertiveness Training, Assertive Behaviour...
...Be clear and concise in getting a message across. Develop confidence in dealing with telephone calls. Recognize why it's important to own the call. Deal with difficult calls. Use the telephone to project a positive company image. Understand how to use voice, tone and language for maximum effect... Learn about: Telephone Skills, Assertiveness Training, Assertive Behaviour...
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The course was really great, especially the Project Management one, here I learned to manage and motivate with which I had struggled a lot.
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They provided so much in such a short span of time, it was real good and I enjoyed like anything. I had a nice time in all.
← | → see all
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Maria and Dom were super great and offered a safe and supportive environment. It was a nice course and everything was good. They impacted in such a great manner, I had a nice time in all. I am truly excited about the course.
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- Short course
- Online
- Advanced
- Different dates available
- 1 Day
...By the end of this telephone training, delegates will be able to: Create a positive impression, Understand call structure, Use the correct telephone etiquette, Deal with callers professionally and assertively, Handle difficult situations, understand the differences between tone and words. No... Learn about: Customer Care, Improve Communication, Telephone answering...
- Short course
- (Bolton)
- 1 Day
... and concise understanding between parties and provide effective questioning and listening techniques. Suitable for: This course is designed for all staff who answer the telephone...
- Course
- Wembley
- Different dates available
...All staff who would like to improve their telephone communication skills, but in particular those who use the telephone as an important part of their job. None.To acquire a confident and friendly telephone manner. Develop the skills necessary to deal with awkward situations and the taking... Learn about: Voice Modulation, Listening Skills, Communication Training...
- Short course
- Manchesterand2 other venues
- Liverpool, Chorley
- Intermediate
- 1 Day
...The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business. This one day course concentrates on how to obtain...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
... manner when communicating with internal and external clients. This telephone skills course provides techniques and structures to improve the inter-personal skills and confidence of staff when handling telephone calls...
- Course
- London
- 2 Days
...A proven five-stage process to make your calls ten times more effective. An ability to cross and up-sell. Techniques to build rapport in those all-important first few seconds. Strategies to overcome objections and gain commitment from the customer. Seven questioning techniques to identify exact...
- Short course
- Blended in Manchesterand3 other venues
- Newcastle-Upon-Tyne, Southampton,
- 1 Day
..., the challenges faced by the delegates in their work based roles, promoting greater confidence and enhanced skill sets. Suitable for: This course is ideal for those who are in credit and order to cash roles, have responsibility for telephone cash collections and are looking both for routes to further develop...
- Course
- Redditch
...This course will develop your techniques , skills and approach cover a wide variety of areas, which include telephone and communication skills as well as managing conflict. Suitable for personnel and managers from both internal and customer-facing departments...
- Short course
- Exeter
- 1 Day
...Customer Service and Telephone Skills Certificate Description: *Handle calls effectively, being aware that every call is an opportunity to promote...
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My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
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In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
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The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
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- Training
- Inhouse in City of London
- Different dates available
- 5 Days
...You will learn how to create the impression you want by working on a variety of telephone situations and you will gain an increased awareness about how to make the telephone a useful tool rather than a limiting... Learn about: Telephone Skills, Assertiveness Training, Assertive Behaviour...
...You will learn how to create the impression you want by working on a variety of telephone situations and you will gain an increased awareness about how to make the telephone a useful tool rather than a limiting... Learn about: Telephone Skills, Assertiveness Training, Assertive Behaviour...
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My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
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In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
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The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
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