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Telephone techniques courses
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate, closely supervised. * Participants are asked to bring prepared contact list: 100 companies from at least five different... Learn about: Customer Care, Customer satisfaction, Communication Skills...
- Course
- Online
- Different dates available
- 1 Year
...The Telemarketing Online Course offers a clear and structured guide to developing confident, effective, and customer-focused communication skills for today’s competitive sales environment. This course is carefully designed for learners who want to improve their telephone sales strategies... Learn about: Verbal Communication, Communication Training, Sales Training...
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Thank you so much for your advice and guidance. I had the best learning days of my life. I am looking forward to getting in touch if some problem pops up. Once again many thanks for everything for which to have made it so well learning experience and all the best for the future.
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- Short course
- Londonand3 other venues
- Edinburgh, Manchester, Nottingham
- Intermediate
- March
... Products/Services 11:30 - 13:00 Telephone Prospecting Lecture (How to use the telephone to best effect) 13:00 - 14:00 Lunch 14:00 - 15:00 Presentation 15:00... Learn about: Sales Training, Training Resources, Sales Management...
... Products/Services 11:30 - 13:00 Telephone Prospecting Lecture (How to use the telephone to best effect) 13:00 - 14:00 Lunch 14:00 - 15:00 Presentation 15:00... Learn about: Sales Training, Training Resources, Sales Management...
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Thank you so much for your advice and guidance. I had the best learning days of my life. I am looking forward to getting in touch if some problem pops up. Once again many thanks for everything for which to have made it so well learning experience and all the best for the future.
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- Course
- London
...The Deadly Sins of Telephone Prospecting Managing Nerves and Adrenaline The Power of Positive Vocabulary Assertiveness in Telephone Prospecting...
- Course
- Redditch
...This course will develop your techniques , skills and approach cover a wide variety of areas, which include telephone and communication skills as well as managing conflict. Suitable for personnel and managers from both internal and customer-facing departments...
- Course
- Sandbach
- 2 Days
... of the techniques and issues involved and to further support their teams in pursuit of excellence in Credit Control...
- Training
- London
- Advanced
- 1 Day
... techniques and build on their current skills...
- Short course
- Blended in Londonand3 other venues
- Newcastle-Upon-Tyne, Southampton, Manchester
- 1 Day
..., the challenges faced by the delegates in their work based roles, promoting greater confidence and enhanced skill sets. Suitable for: This course is ideal for those who are in credit and order to cash roles, have responsibility for telephone cash collections and are looking both for routes to further develop...
- Course
- Sudbury
...Suitable for: This course is perfect for anybody that uses the telephone in a sales environment and as a way of communicating with customers/clients and perspective clients. They may possibly be new starters or some one with no formal training...
- Short course
- Exeter
- 1 Day
... techniques to help with communication skills.*Adopt a habit forming positive and enthusiastic attitude.*Dealing with difficult customers.*Appreciate...
- Course
- Inhouse
- 1 Day
...Obtaining the initial business is relatively easy - getting paid is more difficult. The competition for money is fierce. To stay ahead in the payment stakes and to maintain a healthy cash flow it is essential to develop key skills and techniques. This Programme is designed to do exactly...
- Short course
- Blended
- 1 Day
...At the end of this course delegates will feel confident to handle inbound telephone calls in a professional manner ensuring that this important first contact point with your organisation is a positive experience. Delegates will have learnt skills to enable them to handle all manner of calls...
- Course
- Cardiff
- 6 Days
... and personal qualities, define your goals and learn some amazing tools and techniques to help you create an action plan and transform your life into one of...
- Course
- Inhouse
- 2 Days
...delegates will be able to: - Develop ethical approaches to investigation Plan Investigations to take account of all potential evidence trails Identify...
- Course
- Online
- Intermediate
- Different dates available
- 16h
..., language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills... Learn about: Negotiation techniques, Setting Goals, Communication Training...
- Short course
- Blended
- 1 Day
... from simple enquiries to customer complaints. Delegates will be able to identify sales opportunities from a caller's use of language and handle the call appropriately. Suitable for: Office based staff or employees who receive inbound telephone calls. It can also be used to refresh sales people who...
- Course
- Online
- Intermediate
- Different dates available
... impression in virtual interviews and telephone interviews 11.15 – 11.20 Questions to ask and avoid asking the interviewer 11.20 - 11.25 Leaving the interview... Learn about: Tips and Techniques, Memorable impression, Interview Questions...
- Course
- Distance Learning
- 4 Days
... the processes of information elicitation techniques Identify how data is stored on different storage media Develop approaches to identify information...
- Course
- Online
- Different dates available
- 1 Year
...The Call Centre Agent Training course provides a complete introduction to the essential skills required to work confidently in a modern customer service and contact centre environment. This online training programme covers effective communication techniques, call handling procedures, customer... Learn about: Out of Voice Mail Jail, Sales by Phone, Communication techniques...
- Course
- Online
- Different dates available
- 9h
... Customer Focused The Art of Telephone Persuasion Telephone Selling Techniques Case Study Module Eleven: Closing Knowing when it's Time to Close Closing... Learn about: Getting Beyond the Gate Keeper, Case Study, Open questions...
- Short course
- Online
- Different dates available
... - 15:30 Closing Techniques (Dealing With Objections) 15:30 - 16:30 Keeping The Doors Open (Using A Prospect System Effectively. Delegates learn... Learn about: Sales Management, Telephone Prospecting, Training Resources...
- Course
- Online
- Intermediate
- Different dates available
- 66h
... as Receptionist Becoming a Successful Receptionist Module 2: Communication Skills Techniques To Be A Spontaneous Speaker Knowledge Is Power – So Enrich Your... Learn about: Listening Skills, Communication Skills, Presenting & Appearance...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
..., remote support, customer service standards, and IT service workflows. Learners gain practical knowledge of how helpdesk operations function within organisations, how to resolve user issues efficiently, and how to apply professional support techniques aligned with today’s IT environments. Throughout... Learn about: Verbal Communication, Sales by Phone, Warm Calls...