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Distance and online learning Customer Management courses
- Course
- Online
- Different dates available
... customer services and learn to identify your customer’s needs through this. Also, learn how to deal with difficult customers and also connect with your customers online. In this course, you will learn all the necessary customer service skills and knowledge you require to excel in your ability in the field... Learn about: Services marketing, Customer Service Providers, Customer Care...
- Course
- Online
- Beginner
- Different dates available
..., understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques... Learn about: Customer satisfaction, Customer relationship, Customs and Excise...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Support service
- Delivery of study materials
- Online campus
- Virtual classes
... completion of this Customer Service Manager – CPD Accredited Course 24/7 access to the course for 12 months Study at your own pace No hidden fees or exam charges Full Tutor support on weekdays (Monday – Friday) Efficient assessment and instant results... Learn about: Customer Expectations, Problem Solving, Communication Training...
- Course
- Distance Learning
- 6 Days
...This qualification is for people in customer-facing roles who want to boost their skills. Level 2 focuses on problem solving, developing good customer service and supporting new improvements in customer service. Suitable for: Only for candidates within Greater manchester...
- Course
- Distance Learning
...To encourage front-line staff to behave in ways that will help them provide a high level of service to customers...
- Course
- Distance Learning
...An introduction to process management...
- Vocational qualification
- Distance Learning
... excellence in your organization. Suitable for: This programme from Study House is for people seeking to gain an understanding of the principles and practice of good customer relations. No prior knowledge is assumed...
- Course
- Online
- Different dates available
... knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications... Learn about: Customer skills, Customer Service, Service Techniques...
- Course
- Online
- Different dates available
...Summary: This work based course develops the skills and knowledge needed for a wide range of careers working in customer service. Course description... Learn about: Customer Service, Team Training, Skills and Training...
- Course
- Online
... who are changing their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...
- Course
- Online
...This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff. Target Audience Anyone who either directly comes into contact... Learn about: Customer Service, Communication Training...
- NVQ
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Virtual classes
- Support service
- Online campus
... of dealing with challenging customers and how to follow up with the customers once you have addressed their issue...
- Course
- Online
- Intermediate
- Different dates available
- 30 Days
- Support service
- Virtual classes
- Delivery of study materials
- Online campus
...Course Curriculum Module 1 - The benefits of excellent customer service Module 2 - Deliver excellent customer service Module 3 - Handle complaints... Learn about: Customer Service...
- Course
- Online
- Different dates available
... a business can develop its customer service program to the highest level. ALISON's customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should... Learn about: Retail Industry, Public Sector, Customer Service...
- Training
- Online
- Intermediate
- Different dates available
- 3 Months
- Delivery of study materials
- Virtual classes
- Online campus
- Support service
... and drive growth in your business? Most people understand the importance of providing good customer service, but this course can help you deliver... Learn about: Customer Service...
- Training
- Online
- Intermediate
- Different dates available
- 3 Months
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
... more public and therefore more critical than ever. This self-paced short course is designed to give you a better understanding of why it is not only important to respond to customer feedback but equally important to help them complain...
- Course
- Online
- Intermediate
- Different dates available
- Support service
- Virtual classes
- Online campus
... with internal and external clients and customers, while also being prepared to identify, mitigate and avoid confrontational situations... Learn about: Management Principles, Client Loyalty, Corporate Service Culture...
- Short course
- Online
- Intermediate
- Different dates available
- 6 Months
- Support service
- Delivery of study materials
- Virtual classes
- Online campus
... the standard of customer service across the organisation through problem solving, adapting and adjusting service requirements and monitoring targets... Learn about: Quality Training, Customer Service...
- Course
- Online
- Advanced
- Different dates available
- 1 Year
- Delivery of study materials
- Virtual classes
- Online campus
- Support service
.... The course will also focus on improving general customer service skills which are vital in any role with customer contact in the modern business setting... Learn about: Customer Service, Communication Training, Ms Word...
- NVQ
- Online
- Different dates available
- 12 Months
- Online campus
- Delivery of study materials
- Support service
- Virtual classes
...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to... Learn about: Customer Retention, Customer Retention Strategy, Customer Service...
- Course
- Distance Learning
...The aim To show how to hire, train and retain the best people. About the programme Great customer service comes from great people, but how do...
- Course
- Distance Learning
...How Everybody in the Organisation Can Affect Customer RelationshipsAll of our trainers are experts in their field. Your training will be second to none. Call or email for an immediate quotation for your companies training requirements... Learn about: Customer Care...
- Short course
- Distance Learning
...To create good customer relations through telephone contact, face to face discussions and in receiving visitors and guests. Suitable for: People who provide customer contact through meetings & telephone calls and who receive visitors and guests...