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BTEC Telephone Skills Distance and online learning
- BTEC
- Distance Learning
- 12 Weeks
...service that are recognised and understood as the basic principles for service excellence. Knowing the Rules to Follow When Developing Customer Service...
Similar training in other typologies
- Short course
- Online
- Different dates available
...and encourage more meetings, demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target... Learn about: Negotiation Skills, Sales Trends, Sales Management...
- Course
- Online
- Different dates available
- 1 Year
- Virtual classes
- Delivery of study materials
- Support service
- Online campus
...follow organisational procedures, and maintain high service standards in fast-paced call environments. By completing this CPD-accredited course... Learn about: Verbal Communication, Out of Voice Mail Jail, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit of applying for NUS extra Discount... Learn about: Sales Techniques, Customer Service Skills, Call Centre...
- Course
- Online
- Different dates available
- 9h
...to acquire skills for their profession. People who are interested in call centre customer service training. Module One: Getting Started Workshop Objectives Module... Learn about: Open questions, Case Study, Defining Buying Motives...
- Short course
- Online
- Intermediate
- Different dates available
- Virtual classes
- Support service
- Delivery of study materials
- Online campus
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Call Centre, Best Practice...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Virtual classes
- Support service
...or customer-facing roles. Designed with real workplace needs in mind, this course strengthens problem-solving skills, service orientation, and IT awareness—making... Learn about: Voice Mail, Warm Calls, Verbal Communication...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...– Pre-Call Planning Course Benefits: Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world 24/7 Access to the LMS... Learn about: Telephone answering, Telephone management, Sales Training...
- Course
- Online
- Different dates available
...Module Two – Aspects of Phone Etiquette 01:00:00 Module Three – Using Proper Phone Language 01:00:00 Module Four- Eliminate Phone Distractions 01:00:00... Learn about: Customer Service, Communication Training...
- Short course
- Online
- Intermediate
- Different dates available
- Support service
- Online campus
- Virtual classes
- Delivery of study materials
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Care...
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Very great course overall.
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- NVQ
- Online
- 7h
...exercises to help Learners evaluate and improve their customer skills. Learners can complete the course in their own time and at their own...
...exercises to help Learners evaluate and improve their customer skills. Learners can complete the course in their own time and at their own...
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Very great course overall.
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- Course
- Online
- Intermediate
- Different dates available
- 12h
...learners in advancing their understanding, and enables professionals to stay updated on the latest developments in customer experience enhancement. Effective... Learn about: Customer Service, Customer Service Skills, Customer satisfaction...
- Course
- Online
- Different dates available
...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service...
- Short course
- Online
- Intermediate
- Different dates available
- Virtual classes
- Support service
- Delivery of study materials
- Online campus
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service, Customer Service Skills...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...at least 11 of these 20 credits must be at Level 2. A minimum of 28 credits are required overall for completion of this qualification. Mandatory Units... Learn about: Customer Care, Effective Communication, Customer Service...
- Course
- Distance Learning
...will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful... Learn about: Telephone Skills, Skills and Training...
- NVQ
- Online
...NVQ Level 3 in Customer Service To complete this course you will have to complete three mandatory units focused on your customer services role and...
- NVQ
- Online
- Different dates available
- 1 Year
- Online campus
- Support service
- Virtual classes
- Delivery of study materials
...Correctly respond to rude or hostile customers Answer the phone professionally at your business Telephone Skills Training is suitable for anyone who... Learn about: Telephone Skills...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Verbal Communication, Customer Service, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Delivery of study materials
- Virtual classes
- Online campus
- Support service
...programming and how you can learn to use this technique naturally to aid success. Find out how you can use call scripts to your advantage and personalise... Learn about: Sales Training...
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