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BTEC Telephone Skills Distance and online learning
- BTEC
- Distance Learning
- 12 Weeks
...service that are recognised and understood as the basic principles for service excellence. Knowing the Rules to Follow When Developing Customer Service...
Similar training in other typologies
- Short course
- Online
- Different dates available
...and encourage more meetings, demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target... Learn about: Sales Management, Closing Skills, Sales Training...
- Course
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Virtual classes
- Online campus
- Support service
...follow organisational procedures, and maintain high service standards in fast-paced call environments. By completing this CPD-accredited course... Learn about: Telephone Communication, Communication techniques, Verbal Communication...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit of applying for NUS extra Discount... Learn about: Customer Care, Sales Training, Customer care operatives...
- Course
- Online
- Different dates available
- 9h
...to acquire skills for their profession. People who are interested in call centre customer service training. Module One: Getting Started Workshop Objectives Module... Learn about: Open questions, Call Centre, Defining Buying Motives...
- Short course
- Online
- Intermediate
- Different dates available
- Support service
- Delivery of study materials
- Online campus
- Virtual classes
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Call Centre, Best Practice...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Support service
- Virtual classes
...or customer-facing roles. Designed with real workplace needs in mind, this course strengthens problem-solving skills, service orientation, and IT awareness—making... Learn about: Cold and Warm Calls, Sales by Phone, Warm Calls...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...– Pre-Call Planning Course Benefits: Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world 24/7 Access to the LMS... Learn about: Telephone answering, Sales Training, Telephone management...
- Course
- Online
- Different dates available
...Module Two – Aspects of Phone Etiquette 01:00:00 Module Three – Using Proper Phone Language 01:00:00 Module Four- Eliminate Phone Distractions 01:00:00... Learn about: Communication Training, Customer Service...
- Short course
- Online
- Intermediate
- Different dates available
- Support service
- Virtual classes
- Online campus
- Delivery of study materials
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Care...
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Very great course overall.
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- NVQ
- Online
- 7h
...exercises to help Learners evaluate and improve their customer skills. Learners can complete the course in their own time and at their own...
...exercises to help Learners evaluate and improve their customer skills. Learners can complete the course in their own time and at their own...
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Very great course overall.
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- Course
- Online
- Intermediate
- Different dates available
- 12h
...learners in advancing their understanding, and enables professionals to stay updated on the latest developments in customer experience enhancement. Effective... Learn about: Customer Service Skills, Customer Success, Customer satisfaction...
- Course
- Online
- Different dates available
...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service...
- Short course
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Online campus
- Virtual classes
- Support service
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service, Customer Service Skills...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...at least 11 of these 20 credits must be at Level 2. A minimum of 28 credits are required overall for completion of this qualification. Mandatory Units... Learn about: Verbal Communication, Customer Service, Customer Care...
- Course
- Distance Learning
...will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful... Learn about: Skills and Training, Telephone Skills...
- NVQ
- Online
...NVQ Level 3 in Customer Service To complete this course you will have to complete three mandatory units focused on your customer services role and...
- NVQ
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Online campus
- Virtual classes
- Support service
...Correctly respond to rude or hostile customers Answer the phone professionally at your business Telephone Skills Training is suitable for anyone who... Learn about: Telephone Skills...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Effective Communication, Customer Service Skills, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Delivery of study materials
- Support service
- Virtual classes
- Online campus
...programming and how you can learn to use this technique naturally to aid success. Find out how you can use call scripts to your advantage and personalise... Learn about: Sales Training...
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