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Telephone Skills college courses Scotland
- Vocational qualification
- Blended in Glasgowand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Keighley/Bradford/Leeds
- 1 Day
...Understand how our behaviour impacts on the communication process. Understand how to build long lasting relationships. Suitable for: Anyone who needs...
- NVQ
- Bearsden
- 12 Months
...We ask selected candidates to work as a team to solve a customer service problem for their organisation. This practical project encourages individuals...
Similar training and in other locations
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Very great course overall.
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- NVQ
- Online
- 7h
...The Customer Service NVQ Level 2 is designed to teach people how to offer the best service possible to their customers. Each module is based upon the National...
...The Customer Service NVQ Level 2 is designed to teach people how to offer the best service possible to their customers. Each module is based upon the National...
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Very great course overall.
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- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Learners must achieve all 8 credits from the two mandatory units. A further 20 credits must be achieved by completing a minimum of one unit from each of the four option groups... Learn about: Customer Service, Effective Communication, Verbal Communication...
- NVQ
- Online
- Different dates available
- 1 Year
...etiquette Develop and master the techniques that improve your organization’s image Handle incoming and outgoing calls precisely that win more business... Learn about: Telephone Skills...
- Vocational qualification
- Online
- Different dates available
- 1 Year
...programming like C and Database can join this course. 10TH ON LINE EXAM APPLICATION FORM REGISTRATION DETAILS SUBJECTS 1st Year DST11... Learn about: Technology in Management, Software quality, Software Marketing...
- NVQ
- Online
...Once a Learner has completed the course, they can move on to other learndirect courses relating to customer service, sales, personal development and productivity...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...understanding of the rules that impact on improvements in customer service... Learn about: Customer Care, Customer Service, Verbal Communication...
- NVQ
- Online
- Different dates available
- 1 Year
...Two – Core Skills Required Module Three – Self-Management (I) Module Four – Self-Management (II) Module Five – Time Management (I) Module Six – Time Management (II)...
- BTEC
- Distance Learning
- 12 Weeks
...requirements to be taken into account when developing customer service. 5 Understand h. Suitable for: Supervisors, Managers, Team Leaders, everyone involved...
- NVQ
- Distance Learning
- 6 Months
...time within a call centre or contact centre, usually appropriate for call operators. The course is suitable for people who work either full time or...
- NVQ
- Distance Learning
- 6 Months
...The main objectives of the course is to complete successfully, achieving all listed units and moving on to level 41 if this is a desired choice...
- NVQ
- Distance Learning
- 6 Months
...Training LTD for you education and training needs with contact centres. The NVQ Level 4 Contact Centre Professionals qualification is a fantastic way...
Similar training in other typologies
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...they choose approx 36 and prioritise with A,B & C categories, and then assign one A, B & C for every month.) 11:15 - 11:30 Coffee Break 11:30... Learn about: Communication Skills, Customer Care, Customer satisfaction...
- Course
- Glasgow
- Different dates available
...For more information on the framework Two Standard Grades at Credit Level, one of which must be English. Personal experience. NC Media... Learn about: Television Production...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...the importance of customer care in relation to incoming calls How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods... Learn about: First Impressions, Call Centre, Handling Complaints...
- Course
- Glasgow
- Different dates available
...Run in partnership with the School of Arts and Creative Industries at Edinburgh Napier University, who have a first class reputation for excellence...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Customer Service, Customer relationship, Customer satisfaction...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver... Learn about: Customer Relationship Management, Customer Retention, Customer Care Skills...
- Training
- Glasgow
- Advanced
- 1 Day
...and building rapport are all explored and practiced using role-play scenarios. This course is suitable for employees who make appointments or discuss business... Learn about: Overcoming Objections, Sales Process, Telesales Structure...
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