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Customer Care Courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Handling Complaints, Customer Complaints Calls, Incoming Calls...
- Course
- Online
- Intermediate
- Different dates available
- 260h
...; the process of listening to, questioning and confirming customers’ needs, leadership styles, the fundamentals of creating customer-focused environments , the value of reward and recognition schemes , development of a customer service strategy , techniques for building long-term customer relations, techniques... Learn about: Customer Care, Customer Manager, Service outsourcing sales...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... course is ideal for anyone aiming to strengthen their workplace skills or start a career in customer-facing roles. It covers key topics such as active listening, service etiquette, complaint handling, building rapport, and maintaining professionalism under pressure. Learners gain real confidence in dealing... Learn about: Customer Relationships, Customer Care, Customer In Person...
- Course
- Sault Ste. Marie (Canada)
- Intermediate
... Technicians are employed by wholesale and retail businesses and warehouse distributors that deal with all types of parts. Customer service is key to this trade... Learn about: Customer Care, Customer support...
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I had a great time and I feel confident and excited about sound engineering again in the near future. Many thanks once again for all your help, I couldn’t have pulled it off without the knowledge I gained at Bass Sound. Thank you for the earning experience you have given to me.
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- Short course
- Londonand5 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- August
...This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur... Learn about: Customer Care, Management Techniques, Customer Excellence...
...This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur... Learn about: Customer Care, Management Techniques, Customer Excellence...
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I had a great time and I feel confident and excited about sound engineering again in the near future. Many thanks once again for all your help, I couldn’t have pulled it off without the knowledge I gained at Bass Sound. Thank you for the earning experience you have given to me.
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- Vocational qualification
- Distance Learning
- Different dates available
- 1 Year
...This qualification provides the skills and knowledge needed to manage practice and lead others in adult health and social care provision or in children and young people’s services. It has six pathways - three for adults and three for children and young people: Management Residential Services... Learn about: Health and Social Care, Social care, Care Management...
- Course
- Online
- Intermediate
- 9h - 1 Year
..., and promote positive outcomes for clients, all while maintaining professionalism. The curriculum emphasises practical approaches that can be applied in mental health services, helplines, customer support, and other client-focused roles. Whether you are pursuing a career in counselling, social... Learn about: Telephone Skills, Customer Care, Listening Skills...
- NVQ
- Broadstairs
- Different dates available
... and safety in ICT and Contact Centres Develop Personal and organisational effectiveness Contact Centre systems and technology Customer care Interpersonal... Learn about: Call Centre, Customer Care, Customer Service Skills...
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It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
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- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- April
...Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers make objections and... Learn about: Customer Care, Sales Process, Sales Training...
...Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers make objections and... Learn about: Customer Care, Sales Process, Sales Training...
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It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
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- NVQ
- Online
- 2 Years
...You will be entering a vibrant and customer-orientated industry offering many varied and exciting career pathways. This full -time course is for ambitious students with a desire to pursue a career in supervision, management, events or run their own hospitality business. Year One (Subsidiary Diploma... Learn about: Professional development, Customer Care, Financial Control...
- Course
- Online
- Intermediate
- 6h - 1 Year
... control, loss prevention, and workplace safety. Learners develop confidence in dealing with customers, supporting sales, managing transactions, and creating a positive shopping experience. Throughout the training, learners gain insight into how retail businesses operate, how to present products... Learn about: Sales Techniques, Customer Care, Sales Presentation...
- Training
- Online
- Beginner
- Different dates available
- 1h
...Whether it's customer information or a private internal matter that needs safeguarding, protecting confidentiality of sensitive data is vital. This course is designed for you to learn or refresh your understanding of the importance of workplace confidentiality... Learn about: Data Protection, Customer Care...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...Creating a climate for success2) Managing the process3) Maintaining direction4) Monitoring progress) 14:30 - 15:15 Real Life Scenarios... Learn about: Customer Care, Sales Training, Facilitation Skills...
- Course
- Huntingdon
... is equally based on practical and theory and will involve some aspects of level 2 in the third term. Examples of some of the units you may study are listed below. - Reception Skills - Customer Care - Facials - Nail Services - Make-up - day - Health & Safety Units will vary according to the awarding... Learn about: Full Time, Customer Care...
- NVQ
- Online
.... This course covers the most important areas of wine production, service and customer care to give you the skills needed to make the most out of your wine list... Learn about: Customer Care...
- Short course
- Online
- Intermediate
- 2h - 1 Day
... and the COCON 4 commentary on them: Individual conduct rules Integrity Due skill care and diligence Open and co-operative with regulators Treating customers... Learn about: Regulation Financial, Compliance Management, Customer Service Skills...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- 2 Days
... Lunch Break 14:00 - 15:00 Advanced Customer Care 15:00 - 16:30 Selling The Whole Business 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Sales Techniques, Customer Relationship Management, Customer Care...
- Short course
- County Antrim
- Intermediate
- 1 Day
...Customer Service / Disability Awareness (PCV) Economic Environment for Carriage of Passengers (PCV) Health, Safety and Emergencies Loading/Unloading... Learn about: Customer Care, Disability Care, Legal Framework...
- NVQ
- Folkestone
- Different dates available
- 1 Year
... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Customer Relationship Management, Relationship Marketing, Customer Retention...
- Vocational qualification
- Online
- Different dates available
- 1 Year
... of the selling process and the importance of customer care... Learn about: Customer Service, Customer Care, Business Administration...
- Short course
- Online
- Different dates available
...Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree with... Learn about: Customer Care, Objection Handling, Customer Behavior...
- Course
- Online
- Intermediate
- 1 Year
...This course will introduce students to basic cookery and customer care skills and help develop good work and organisational practices. It is suitable for those who need to gain more confidence in their abilities of food handling and professional aptitude, before progressing to Certificate in... Learn about: Customer Care...
- NVQ
- Folkestone
- Different dates available
- 1 Year
... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Team Leader, Customer Relationship Management, Customer Retention...