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Customer Care Courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Complaints Calls, Handling Complaints, Incoming Calls...
- Course
- Distance Learning
- Advanced
- January
- 330h
... communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Explore customer behaviour from a retail management perspective, learn how to deal with difficult customers and build the confidence to oversee inventory... Learn about: Retail Management, Customer Services, Consumer Behaviour...
- Course
- Online
- Intermediate
- Different dates available
- 6h
..., the course teaches you about Ethics 101 and leadership essentials, the ways of creating a strong customer care team, and the proper training session to the employees for business success... Learn about: Team Training, Business and Management, Financial Training...
- Training
- Online
- Beginner
- Different dates available
- 1h
...Whether it's customer information or a private internal matter that needs safeguarding, protecting confidentiality of sensitive data is vital. This course is designed for you to learn or refresh your understanding of the importance of workplace confidentiality... Learn about: Data Protection, Customer Care...
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I had a great time and I feel confident and excited about sound engineering again in the near future. Many thanks once again for all your help, I couldn’t have pulled it off without the knowledge I gained at Bass Sound. Thank you for the earning experience you have given to me.
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- Short course
- Londonand5 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- August
...This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur... Learn about: Customer Behavior, Customer Care Skills, Customer Manager...
...This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur... Learn about: Customer Behavior, Customer Care Skills, Customer Manager...
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I had a great time and I feel confident and excited about sound engineering again in the near future. Many thanks once again for all your help, I couldn’t have pulled it off without the knowledge I gained at Bass Sound. Thank you for the earning experience you have given to me.
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- Course
- Huntingdon
... is equally based on practical and theory and will involve some aspects of level 2 in the third term. Examples of some of the units you may study are listed below. - Reception Skills - Customer Care - Facials - Nail Services - Make-up - day - Health & Safety Units will vary according to the awarding... Learn about: Customer Care, Full Time...
- NVQ
- Online
.... This course covers the most important areas of wine production, service and customer care to give you the skills needed to make the most out of your wine list... Learn about: Customer Care...
- Short course
- Online
- Intermediate
- 2h - 1 Day
... and the COCON 4 commentary on them: Individual conduct rules Integrity Due skill care and diligence Open and co-operative with regulators Treating customers... Learn about: Customer Service Skills, Customer relationship, Customer Relationship Management...
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It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
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- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- April
...Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers make objections and... Learn about: Body Language, Listening Skills, Customer Care Skills...
...Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers make objections and... Learn about: Body Language, Listening Skills, Customer Care Skills...
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It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
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- Short course
- County Antrim
- Intermediate
- 1 Day
...Customer Service / Disability Awareness (PCV) Economic Environment for Carriage of Passengers (PCV) Health, Safety and Emergencies Loading/Unloading... Learn about: Legal Framework, Customer Service, Wheelchair Users...
- NVQ
- Folkestone
- Different dates available
- 1 Year
... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Relationship Marketing, Customer Service, Team Training...
- Vocational qualification
- Online
- Different dates available
- 1 Year
... of the selling process and the importance of customer care... Learn about: Sales Training, Customer Care, Business management...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...Creating a climate for success2) Managing the process3) Maintaining direction4) Monitoring progress) 14:30 - 15:15 Real Life Scenarios... Learn about: Sales Training, Creative techniques, Customer Care...
- Course
- Online
- Intermediate
- 1 Year
...This course will introduce students to basic cookery and customer care skills and help develop good work and organisational practices. It is suitable for those who need to gain more confidence in their abilities of food handling and professional aptitude, before progressing to Certificate in... Learn about: Customer Care...
- NVQ
- Folkestone
- Different dates available
- 1 Year
... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Team Training, Relationship Marketing, Customer Care...
- Course
- Blended in Sydney (Australia)
- Advanced
- Different dates available
- 10 Weeks
...Areas covered by this course: Client and customer service Marketing and public relations Administration Risk management Governance and legal... Learn about: Public Health, Customer Care, Public Administration...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- 2 Days
... Lunch Break 14:00 - 15:00 Advanced Customer Care 15:00 - 16:30 Selling The Whole Business 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Objection Handling, Customer Service Skills, Customer satisfaction...
- Course
- St Helens
- Intermediate
- Different dates available
- 3 Weeks
...The course will focus on developing your customer care skills, food hygiene, preparing and cooking simple cafeteria food i.e. Home -made soups... Learn about: Serving Customers, Catering operations, Customer Care...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
- 1 Day
...To raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Assertion Training, Telephone management, Communication Training...
- Short course
- Cardiff
- Intermediate
- 1 Day
...This course is designed for those already experienced in warm waxing. It provides an introduction to the use of hot wax along with the relevant anatomy... Learn about: Hot Waxing, Customer Care, Health and Safety...
- Short course
- Online
- Different dates available
...Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree with... Learn about: Customer Care, Customer Manager, Objection Handling...
- Short course
- St Helens
- Advanced
- September
- 12 Weeks
... experience and would like to enhance your skills, knowledge and employability. During this part-time, 12 week course you will learn how to groom different breeds of dog, provide a first-class customer care experience and discover the business opportunities that are available upon completion... Learn about: Customer Care, Customer Service, Part Time...
- Vocational qualification
- Romford
- 18 Months
...850 hours Funding Apprenticeship funding The TQUK Level 2 Diploma for Hair Professionals (Hairdressing) is regulated by Ofqual. This course has been developed... Learn about: Sales Training, Customer Care, Sales Techniques...