Customer Management courses

...for all customer facing businesses. In order for your business to thrive we know that you need employees who are motivated and have the skills and qualities...

...well as investigate areas for improvement. Assessment: All candidates are assessed on the job using a range of methods including; observation...

...This course is interactive and encourages participants to draw on their own experiences and expertise. Participants will develop an action plan to take back to their workplace...

...of how a company can respond to new challenges. It shows that change can work - and that it can have a lasting, positive impact. In this programme...

...customer satisfaction and loyalty. This training programme sets out to demonstrate the importance of leading customer services within your organisation...

...or customer care in the workplace by interacting directly with customers. Course content: Completion of 7 units in total, 2 mandatory units...

...a complex array of client needs. It can be difficult for many companies to adequately respond to these needs in an environment shaped largely by uncontrollable external forces...

...he shows why Jordan's Furniture is one of the leading furniture retailers in New England, USA. This successful company is known for great service and...

...Organisations that build the strongest relationships with their customers will be the most successful in the long term. New customers are expensive...

...given and they may also be in charge of their own department or team. Course content: Completion of 8 units in total, 2 Mandatory units: Understand customer...

...including helpdesk, support, project managers, account managers and other customer-facing staff. All front-line and supporting staff - and their managers and supervisors...

...Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face. Customer Service Course Customer Service Courses take place...

...prove to be very expensive in terms of lost revenue and time wasted. This course will look at the day to day pressures of people being aggressive...

...regardless of whether their main business is customer service or if they wish to train staff to undertake customer service as part of their job... Learn about: Customer Service Skills, Team Training, Customer Service...

...eg, sales, account management, customer service. This unique programme is invaluable for anyone who deals with customers and is a vital under-pinning...

...in the following three level 2 subjects within a 24 month period. Customers service, Marketing and Practical Computing. Level 3 Award: Diploma in Marketing...

...which involve customer contact. You must be working in a customer service role. Course Content Qualification structure To achieve a full Level 2 QCF Certificate... Learn about: Customer Service...

...Individuals who need to earn a qualification in customer services help them complete a career change.. The Customer Service Diploma course will learn about... Learn about: Customer Service...

...Understand customers Unit 3: Understand employer organisations Unit 4: Understand how to communicate with customers Unit 5: Understand how to handle customer... Learn about: Customer Service...

...Course programme The importance of customer service Good versus outstanding performance Identifying your customer Understanding the facts, features... Learn about: Customer Service...