Customer Service Courses

... up of competence and knowledge units.This course is aimed at those who are already working in a customer service environment and those who would like to. The qualification focuses on enhanced skills requiring some professional responsibility. Students will receive the relevant training required to... Learn about: Team Training, Customer Service, Skills and Training...

...This workshop style course will explore the concept of developing a customer service which is not just about smiling but about a whole philosophy We believe the future of research lies in breaking down traditional barriers between academic disciplines so the bigger problems of the 21st century... Learn about: Customer Service...

...Level 2 Diploma in Customer Service Functional Skills maths and English at Level 1 Employment Rights & Responsibilities Personal Learning and Thinking Skills... Learn about: Customer Service...

... : Interview Entry Requirements : You need to be employed in a customer service role where you have the ability to make decisions that can improve the service... Learn about: Customer Service...

...Course overview Excellent customer service is provided by people who are good with people, can communicate with them in differing ways according... Learn about: Customer Service...

...Who is this course for? The Apprenticeships are primarily aimed at individuals whose job role is dedicated to customer service as an occupation... Learn about: Customer Service...

... the skills gaps and shortages that they are experiencing, and by providing a vehicle for introducing and raising customer service skills in the workplace. Due to the varied nature of the customer service industry there are many job roles that apply to customer service intermediate apprentices. These... Learn about: Team Training, Customer Service, Customer Service Skills...

... and improving customer relations, promoting products and services, gathering and analysing customer feedback, improving systems and leading a team... Learn about: Customer Service...

...The Level 1 Award in Customer Service (QCF) is designed for those working in, or aspiring to work in, customer service related roles. It has been developed to give you the opportunity to engage in learning that is relevant to you and which will provide you with opportunities to develop a range... Learn about: Customer Service...

... to contact their work coach to be referred onto this course. Understanding the business of retail Understanding customer service and hospitality Understanding... Learn about: Customer Service...

...Who is this course for? All staff with a customer facing role and in a position to impact on the customer service standards of the organisation... Learn about: Customer Service...

... people, value for money or innovation, the overwhelming common denominator evident in all is the ability of the business to make their customers... Learn about: Customer Service...

...About this Course The Level 2 NCFE Certificate in Customer Service aims to provide you with the skills knowledge and understanding within your workplace. It will help improve your own job performance and develop the skills necessary to be an effective customer service provider . The programme... Learn about: Customer Service...

...In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling... Learn about: Customer Service...

.... For more information please contact our Information Services team or click here. Equality and Diversity At Highbury College we are committed to fairness and equality... Learn about: Team Training, Customer Service...

... because fewer delegates have fewer questions ! What you get You get a free workbook, so you can review and revise afterwards to reinforce your knowledge. With all Customer Service courses, you are also given 14-day access to free eLearning revision which will further help you to reinforce the lessons... Learn about: Customer Service, Communication Training...

...Course Curriculum Module 1 - The benefits of excellent customer service Module 2 - Deliver excellent customer service Module 3 - Handle complaints... Learn about: Customer Service...

...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to... Learn about: Customer Service, Customer Care, Customer Retention Strategy...

...This course will give you a chance to gain and demonstrate knowledge and skills in ... Past apprentices are working in a variety of customer facing roles, including Customer Service Representative... Learn about: Customer Service, Skills and Training...

... the standard of customer service across the organisation through problem solving, adapting and adjusting service requirements and monitoring targets... Learn about: Quality Training, Customer Service...